1140 - Customer Service Rep

📌 Core Information

🔹 Job Title: 1140 - Customer Service Rep

🔹 Company: Domino's

🔹 Location: St. Clair Shores, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by taking and processing orders
• Preparing pizzas and other menu items during peak hours
• Maintaining the cleanliness and order of the store
• Contributing to a fast-paced team environment

ASSUMPTION: The job listing implies a dynamic, customer-focused role requiring multitasking and strong communication skills. This assumption comes from the emphasis on customer interaction and operational duties typical in a pizza delivery setting.

📋 Key Responsibilities

✅ Operate all necessary equipment for pizza preparation and store maintenance

✅ Stock ingredients and manage inventory effectively

✅ Prepare pizzas and related food items

✅ Process telephone and in-store orders

✅ Maintain cleanliness of equipment and the facility

ASSUMPTION: Based on industry standards, the role likely includes periodic inventory checks and quality assurance of food items due to the responsibility of maintaining stock and equipment usage.

🎯 Required Qualifications

Education: Not specified

Experience: Entry, 0-2 years of experience

Required Skills:

• Customer Service
• Communication
• Teamwork
• Problem Solving
• Time Management
• Attention to Detail
• Cash Handling
• Inventory Management

Preferred Skills:

• Familiarity with food service operations
• Previous experience in a similar role

ASSUMPTION: Preferred skills are inferred from general expectations in the restaurant industry and the nature of Domino's operations, focusing on experience with food preparation and operational efficiency.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible scheduling options
• Opportunities for career advancement
• Employee discounts

Working Hours: 40 hours per week, flexible scheduling available for both part-time and full-time

ASSUMPTION: Benefits are common in the fast-food industry, aimed at attracting young and flexible workers, particularly due to the emphasis on balancing work with personal commitments.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, offering a large network for potential growth

Founded: 1960

Company Description:

• At the forefront of pizza delivery and innovation
• An environment driven by motivated and talented individuals
• Global presence with numerous franchise opportunities

Company Specialties:

• Pizza
• Marketing
• Technology Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's global recognition and leadership in pizza delivery suggest a well-established brand with robust support systems for employees.

📊 Role Analysis

Career Level: Entry-level position, suitable for individuals starting their career or seeking a part-time job

Reporting Structure: Reports to store manager or team leads

Work Arrangement: On-site work at the designated store location

Growth Opportunities:

• Potential for promotion to management positions
• Possibility of becoming a franchise owner
• Continuous training and development opportunities

ASSUMPTION: Growth opportunities are inferred from Domino's history of internal promotions and the structured career advancement paths mentioned in the listing.

🌍 Location & Work Environment

Office Type: Restaurant environment

Office Location(s): St. Clair Shores, Michigan

Geographic Context:

• Located in a suburban area with a local customer base
• Accessible for local commuting
• Offers exposure to a varied demographic

Work Schedule: Typically involves both day and night shifts, accommodating full-time and part-time commitments

ASSUMPTION: The suburban location suggests a steady influx of local customers, influencing the workload and store dynamics.

💼 Interview & Application Insights

Typical Process:

• Initial application screening for basic qualifications
• In-person or phone interview to assess customer service experience
• Demonstration of skills in a practical setting (if applicable)

Key Assessment Areas:

• Customer interaction skills
• Problem-solving under time constraints
• Ability to work in a team environment

Application Tips:

• Highlight any previous customer service experience
• Indicate flexibility in scheduling
• Emphasize teamwork and multitasking abilities

ATS Keywords: Customer Service, Pizza Delivery, Communication Skills, Cash Handling, Teamwork

ASSUMPTION: The application process likely focuses on interpersonal and problem-solving skills critical in a fast-paced customer service role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic kitchen equipment
• Telecommunications devices for order handling

ASSUMPTION: Familiarity with POS systems and basic kitchen equipment is essential due to the nature of the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Emphasis on teamwork and collaboration
• Focus on innovation and efficiency

Work Style:

• Fast-paced and dynamic
• Highly collaborative
• Adaptable to change

Self-Assessment Questions:

• Do you thrive in a fast-paced environment?
• Can you effectively communicate with both customers and team members?
• Are you flexible with your work schedule?

ASSUMPTION: The cultural emphasis on teamwork and efficiency implies a work environment that rewards collaboration and initiative.

⚠️ Potential Challenges

• Handling high volumes of orders during peak hours
• Maintaining accuracy under pressure
• Balancing multiple tasks simultaneously
• Exposing to varying temperatures and weather conditions

ASSUMPTION: Challenges reflect typical operational pressures in the fast-food industry, where efficiency and accuracy are crucial.

📈 Similar Roles Comparison

• Comparable to other entry-level positions in the food service industry
• Greater advancement opportunities compared to many part-time roles
• In-house promotion potential common in franchise-based companies

ASSUMPTION: Domino's offers a clearer pathway to advancement, a potential advantage over similar roles in other companies.

📝 Sample Projects

• Contributing to store inventory assessments
• Assisting in local marketing initiatives
• Participating in team meetings for process improvement

ASSUMPTION: Projects typically involve collaboration and process enhancement, beneficial for operational efficiency.

❓ Key Questions to Ask During Interview

• What are the typical career advancement paths within Domino's?
• Can you describe a typical workday for this role?
• What training and development programs are available?
• How does Domino's ensure a positive work environment?
• What metrics are used to measure success in this position?

ASSUMPTION: Questions focus on career growth and understanding daily operations and expectations, essential for potential long-term employees.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure all relevant experience is highlighted in your resume
• Prepare for a potential phone or in-person interview
• Research typical career paths at Domino's for better interview preparedness
• Demonstrate flexibility and eagerness to contribute to team success

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.