Account Activation-Senior Account Coordinator -Canada

📌 Core Information

🔹 Job Title: Senior Account Coordinator - Canada

🔹 Company: EY

🔹 Location: Kochi, Kerala, India

🔹 Job Type: On-site

🔹 Category: Business Consulting and Services

🔹 Date Posted: Thu Apr 03 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting the Account Leadership team in strategic planning and relationship management
• Driving account growth strategies and enhancing client engagement
• Collaborating with internal teams and stakeholders to ensure excellence in account management
• Leveraging data analysis, research, and AI to provide insights and drive growth

ASSUMPTION: This role requires a high level of organization, strong communication skills, and the ability to work effectively with various stakeholders in a dynamic environment.

📋 Key Responsibilities

✅ Collaborate with account leadership to develop and implement action plans that support account growth strategies

✅ Assist in facilitating semi-annual account planning and quarterly sessions to align strategies and actions

✅ Identify changes to key executives, potential connection points, and materials of interest to create and deepen client relationships

✅ Work across functions to enhance client experience and relationship-building activities, advocating for relevant sector strategies and priority service offerings

✅ Provide curated, highly relevant knowledge to account teams focusing on business analysis, research, competitive intelligence, and firm thought leadership to deepen client relationships and expand opportunities

✅ Assist in the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs)

✅ Build and maintain internal firm relationships to ensure cohesive account management and effective routing of operational matters

✅ Support project management for key deal pursuits, assisting with connections to pursuit resources for proposal responses

✅ Co-develop and deliver onboarding processes for new leadership and team members within the account

✅ Drive continuous improvement as a change agent for digital tools and processes adoption

✅ Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel

✅ Leverage firm-wide tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth

ASSUMPTION: This role requires a proactive approach to taking initiative, strong problem-solving skills, and the ability to work effectively in a matrixed organization.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 7-9 years of experience in a professional services firm, with a focus on sales enablement preferred. Experience in internal or external consulting, particularly within a global matrixed organization, is advantageous.

Required Skills:

• Strong communication and consultative skills, with the ability to engage effectively with various stakeholders
• Excellent networking abilities and emotional intelligence to build strong relationships
• Agility in navigating ambiguity and a proactive approach to taking initiative in a dynamic environment
• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint)
• Experience leveraging in-house financial reporting tools to perform data analysis and presentation creation
• Familiarity with project management and procurement portals
• Experience leveraging AI to develop meaningful summaries, recommended actions, and enhance messaging and pitch decks, including validating and refining AI outputs

Preferred Skills:

• Experience in negotiations with internal stakeholders and peers
• Familiarity with Microsoft BI and sales/account management tools

ASSUMPTION: Candidates should have a strong understanding of the professional services industry and be comfortable working in a fast-paced, dynamic environment.

💰 Compensation & Benefits

Salary Range: INR 15,00,000 - 20,00,000 per annum (Based on experience and industry standards for the role and location)

Benefits:

• Competitive health, dental, and vision insurance
• Retirement savings plan with company match
• Generous time-off policies, including vacation, sick time, and holidays
• Employee assistance program
• Tuition reimbursement and professional development opportunities

Working Hours: Full-time (40 hours per week), with flexibility for remote work as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on individual qualifications and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: EY is a global leader in assurance, tax, transaction, and advisory services, with a focus on building a better working world for its clients and communities.

Company Size: EY is a large, multinational professional services firm with over 284,000 employees in more than 150 countries. This size offers opportunities for career growth and exposure to diverse projects and industries.

Founded: 1989 (as a result of a merger between Ernst & Whinney and Arthur Young & Co.)

Company Description:

• EY provides services to help clients improve performance, manage risk, and make better decisions
• The company fosters a culture of inclusivity and collaboration, with a strong focus on diversity and innovation
• EY is committed to building a better working world through its services, as well as its corporate responsibility initiatives

Company Specialties:

• Assurance
• Tax
• Consulting
• Strategy and Transactions

Company Website: http://www.ey.com

ASSUMPTION: EY's global presence and diverse service offerings provide opportunities for career growth and exposure to various industries and projects.

📊 Role Analysis

Career Level: Mid-level to senior-level role, with opportunities for growth and advancement within the organization

Reporting Structure: This role reports directly to the Global Client Serving Partner and Global Sales Executive for the assigned account(s)

Work Arrangement: On-site, with flexibility for remote work as needed

Growth Opportunities:

• Progression to a more senior account management role or leadership position
• Expansion into other service lines or industry sectors within EY
• Opportunities to work on international projects and gain global experience

ASSUMPTION: This role offers a clear path for career progression and growth within the organization, with opportunities to develop skills and take on new challenges.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspaces with a focus on employee well-being and productivity

Office Location(s): Kochi, Kerala, India

Geographic Context:

• Kochi is a major commercial hub in the Indian state of Kerala, with a thriving business ecosystem
• The city offers a high quality of life, with access to cultural attractions, educational institutions, and healthcare facilities
• Kochi has a tropical climate, with warm and humid weather throughout the year

Work Schedule: Full-time (40 hours per week), with flexibility for remote work as needed

ASSUMPTION: The work environment at EY is collaborative and inclusive, with a strong focus on employee well-being and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interviews with hiring managers and team members
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and interpersonal skills
• Cultural fit and alignment with EY's values
• Technical skills and industry knowledge

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving skills, communication abilities, and teamwork
• Research EY's values and mission to demonstrate your alignment with the company culture

ATS Keywords: Account management, client relationship, strategic planning, sales enablement, data analysis, AI, professional services, matrixed organization

ASSUMPTION: The application process for this role may involve assessments or case studies to evaluate your problem-solving skills and analytical thinking.

🛠️ Tools & Technologies

• Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint)
• In-house financial reporting tools
• AI and machine learning platforms
• Project management and procurement portals
• Firm-wide tools for relationship mapping, white spot analysis, and innovation initiatives

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, and candidates should be comfortable learning and adapting to new platforms as needed.

👔 Cultural Fit Considerations

Company Values:

• Respect
• Integrity
• Teamwork
• Quality
• Inclusiveness

Work Style:

• Collaborative and inclusive
• Focused on continuous learning and improvement
• Committed to building a better working world

Self-Assessment Questions:

• Do you thrive in a dynamic, fast-paced environment?
• Are you comfortable working with diverse teams and stakeholders?
• Do you share EY's commitment to building a better working world?

ASSUMPTION: Candidates who align with EY's values and work style will be more likely to succeed in this role and contribute to the company's mission.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Navigating a global, matrixed organization with diverse stakeholders
• Keeping up with the latest trends and technologies in the professional services industry
• Adapting to changes in client needs and market conditions

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Account Manager - Responsible for day-to-day account management and client relationships, while the Senior Account Coordinator focuses on strategic planning and growth initiatives
• Business Development Manager - Focuses on new business development and sales, while the Senior Account Coordinator focuses on account growth and client retention
• Consultant - Provides specialized expertise and advice to clients, while the Senior Account Coordinator focuses on account management and strategic planning

ASSUMPTION: These roles share some similarities with the Senior Account Coordinator position, but each has distinct responsibilities and focuses.

📝 Sample Projects

• Developing and implementing a strategic account plan to drive growth and enhance client engagement
• Conducting a competitive analysis to identify opportunities for differentiation and market expansion
• Managing a key deal pursuit, including project management, stakeholder coordination, and proposal development

ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by the Senior Account Coordinator in this role.

❓ Key Questions to Ask During Interview

• How does this role support the overall growth strategy for the assigned account(s)?
• What are the key priorities for the first 90 days in this role?
• How does EY support the professional development and growth of its employees?
• What is the typical career path for someone in this role?
• How does this role collaborate with other teams and functions within EY?

ASSUMPTION: These questions will help you better understand the role, the team, and the company, and demonstrate your interest in and preparation for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through EY's careers portal
• Tailor your resume to highlight relevant experience and skills for this role
• Prepare a cover letter that demonstrates your enthusiasm for the position and alignment with EY's values
• Follow up with the hiring manager or HR representative two weeks after submission to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.