🔹 Job Title: Account Associate
🔹 Company: M&T Bank
🔹 Location: Orange, California, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Financial Services
🔹 Date Posted: May 19, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role involves a high level of coordination and administrative tasks, requiring strong organizational skills and attention to detail. It also involves working with various departments and external parties, necessitating excellent communication skills.
✅ Onboard new brokers and dealers from initial application to final integration and funding on the sales portal; review pricing on applications for accuracy and handle related vendor communications.
✅ Obtain executed program agreements for each broker and dealer, including private label; review the documents, enter them into the system, and file them.
✅ Work with Legal on documentation language, program agreements, and edits to finalize the documents; ensure all necessary documentation is received and contact the customer or Sales as needed to request missing items.
✅ Convey credit decisions to brokers, dealers, and/or end users, inclusive of the rationale for decisions or potential mitigants to transaction approval.
✅ Participate in conference calls with brokers, customers, and Credit that discuss credit-related updates, concerns, and issues.
✅ Send new rate cards out to Sales on monthly/control transactions already approved with respect to rates being indexed.
✅ Work with Collections on payment issues to facilitate communications with the broker, vendor, and/or end user as required
✅ Assist brokers and dealers on assumptions and contract maintenance adjustments (CMAs); work with them on subordinations as necessary to verify details and/or obtain additional information.
✅ Work with dealers and end users to properly perfect titles through verification of documentation and paperwork.
✅ Review pricing requests on documentation fees received from Sales to ensure consistency and following with rate cards.
✅ Review requests from brokers, vendors, and/or end users on end-of-term language, usually revolving around prepayment options; respond on occasion to these requests.
✅ Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
✅ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
✅ Complete other related duties as assigned.
ASSUMPTION: This role requires a high level of multitasking and attention to detail, as well as strong communication and organizational skills to manage various workflows and stakeholders.
Education: Associates’ degree or a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s work experience
Experience: 1 year of work experience
Required Skills:
Preferred Skills:
ASSUMPTION: While the role is entry-level, the required skills reflect a need for strong communication, organizational, and technical abilities. The preferred skills indicate that candidates with additional analytical, problem-solving, and decision-making skills may be more competitive.
Salary Range: $24.30 - $40.49 (USD) per hour. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: The salary range provided is an hourly rate, which may vary based on the candidate's experience and skills. The benefits listed are standard for the industry and company size.
Industry: M&T Bank operates in the Financial Services industry, with a focus on commercial banking, retail banking, and wealth management services. The company has a strong presence on the East Coast and offers services nationwide and abroad.
Company Size: M&T Bank is a large organization with over 10,000 employees, providing ample opportunities for growth and development. As a large company, it offers a structured work environment with established processes and procedures.
Founded: M&T Bank was founded in 1856 in Buffalo, NY, and has since grown to become a top 11 full-service US-based commercial bank.
Company Description:
Company Specialties:
Company Website: http://www.mtb.com
ASSUMPTION: M&T Bank's large size and extensive history in the financial services industry indicate a stable and established work environment. The company's commitment to community involvement and equal opportunity employment suggests a strong focus on corporate social responsibility and diversity, equity, and inclusion.
Career Level: The Account Associate role is an entry-level position within the financial services industry. It provides an opportunity to gain experience in various aspects of banking operations and customer service.
Reporting Structure: The Account Associate reports to the LEAF team and works closely with various departments, including Sales, Operations, Credit, and senior management.
Work Arrangement: This role is on-site, requiring the employee to work from the company's office location in Orange, California.
Growth Opportunities:
ASSUMPTION: The Account Associate role offers a solid foundation for a career in the financial services industry. With a large company like M&T Bank, there are ample opportunities for growth and development, both within the LEAF team and across the organization.
Office Type: M&T Bank's office in Orange, California, is a professional and collaborative work environment, with a focus on teamwork and communication.
Office Location(s): 345 Main St., Buffalo, New York 14203, US; 1 Light St., Baltimore, Maryland 21202, US; 1100 N. Market St., Wilmington, DE 19801, US
Geographic Context:
Work Schedule: The Account Associate role follows a standard workweek of 40 hours, with the possibility of overtime or flexible scheduling based on business needs.
ASSUMPTION: The office environment at M&T Bank is professional and collaborative, with a focus on teamwork and communication. The geographic context of Orange, California, offers a diverse range of cultural, recreational, and entertainment options, as well as a mild Mediterranean climate.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Associate, LEAF, Sales, Operations, Credit, administrative support, onboarding, documentation, communication, organizational skills, attention to detail, problem-solving, analytical skills
ASSUMPTION: The application process for the Account Associate role at M&T Bank is typical for the financial services industry, with a focus on assessing communication, organizational, and problem-solving skills. Applicants should tailor their application materials to highlight relevant skills and experiences and prepare for behavioral interview questions.
ASSUMPTION: The tools and technologies required for the Account Associate role are standard for the financial services industry and include Microsoft Office Suite, CRM software, ERP software, and document management systems.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: M&T Bank's company values emphasize integrity, ownership, collaboration, curiosity, and candor. The ideal candidate for the Account Associate role will possess strong communication skills, be detail-oriented and organized, have a collaborative work style, and be adaptable and curious.
ASSUMPTION: The Account Associate role at M&T Bank presents several potential challenges, including managing multiple workflows and stakeholders, working with complex documentation and systems, navigating regulatory changes, and working in an on-site office environment.
ASSUMPTION: While the Account Associate role shares similarities with other administrative and operations roles in the financial services industry, it is specific to the LEAF team within M&T Bank and may have unique responsibilities and requirements. Career progression from this role may include opportunities in operations, customer service, or other related fields within the financial services industry.
ASSUMPTION: The sample projects for the Account Associate role involve onboarding new brokers or dealers, managing complex documentation requests, and maintaining accurate dealer records in various internal systems.
ASSUMPTION: The key questions to ask during the interview for the Account Associate role at M&T Bank focus on understanding the day-to-day responsibilities, the role's impact on the team and company, potential challenges, growth opportunities, and priorities for the first few months in the position.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.