📌 Core Information
🔹 Job Title: Account Associate - French Speaking
🔹 Company: ClassPass
🔹 Location: Romania
🔹 Job Type: Full-time
🔹 Category: Client Services
🔹 Date Posted: July 10, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Building strong relationships with fitness and wellness partners across diverse regions
- Communicating the value of ClassPass tools, products, and platform to help partners maximize their business potential
- Navigating technical questions and troubleshooting issues with clarity and efficiency
- Advocating for partners internally by highlighting feature requests, flagging bugs, and championing improvements
ASSUMPTION: This role requires a high level of communication and relationship-building skills, with a focus on supporting small business owners and entrepreneurs.
📋 Key Responsibilities
✅ Serve as the trusted face of ClassPass, building and maintaining strong relationships with fitness and wellness partners
✅ Confidently communicate the value of ClassPass tools, products, and platform to help partners maximize their business potential
✅ Navigate technical questions and troubleshoot issues with clarity, ensuring partners feel heard, supported, and empowered
✅ Advocate for partners internally by highlighting feature requests, flagging bugs, and championing improvements that drive better experiences
✅ Become an expert in ClassPass offerings and systems to provide thoughtful, policy-aligned solutions
✅ Flex negotiation skills to drive product adoption, support custom agreements, and retain valued partnerships
✅ Deliver exceptional service by managing a high volume of partner communications with speed and precision
✅ Support cross-functional teams as needed to deliver seamless experiences across the partner journey
ASSUMPTION: This role requires strong communication, negotiation, and organizational skills, as well as a proactive mindset for improving processes.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 1+ year of experience in client services, account management, or a related field
Required Skills:
- Exceptional English and French fluency (verbal and written communication skills required in both languages)
- Strong communication skills across a range of audiences and situations
- Emerging strategic thinking and ability to align daily actions with team and business-wide goals
- Strong relationship-building skills with a passion for supporting small business owners and entrepreneurs
- Confident negotiation skills to advocate for mutual success and long-term collaboration
- Detail-driven organization with the ability to manage multiple priorities while consistently meeting deadlines
- Tech-comfortable and quick to learn new systems and tools to solve partner needs
- A commitment to excellence in service delivery, with a proactive mindset for improving processes
Preferred Skills:
- Experience working with fitness, wellness, or lifestyle brands
- Familiarity with CRM software and sales tools
ASSUMPTION: Fluency in both English and French is crucial for this role, as it involves communicating with partners in both languages.
💰 Compensation & Benefits
Salary Range: €25,000 - €35,000 per year (Estimated based on industry standards for entry-level account management roles in Romania)
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Flexible work arrangements
- Employee discounts on ClassPass services
Working Hours: Full-time (40 hours/week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level account management roles in Romania. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Consumer Services, focusing on fitness, wellness, and lifestyle brands
Company Size: Medium (501-1,000 employees) - Offers a collaborative and dynamic work environment with ample opportunities for growth and learning
Founded: 2011 - ClassPass has been connecting people with inspiring experiences in fitness, wellness, and beyond for over a decade
Company Description:
- One app, thousands of ways to move, relax, fuel, and recharge - ClassPass offers global access to top gyms, studios, salons, spas, and food and beverage spots
- Corporate Wellness Program - Helps companies support their teams with flexible benefits designed to boost engagement, productivity, and overall well-being
- Partnership Growth - Drives revenue for partners by filling empty spots and increasing bookings
Company Specialties:
- Fitness and wellness experiences
- Corporate wellness programs
- Partnership growth and revenue generation
Company Website: classpass.com
ASSUMPTION: ClassPass is a well-established company in the fitness and wellness industry, with a strong focus on providing exceptional customer experiences and driving growth for its partners.
📊 Role Analysis
Career Level: Entry-level to mid-level - This role offers opportunities for career growth and development within the company
Reporting Structure: Reports directly to the Account Management team, with close collaboration with cross-functional teams
Work Arrangement: Remote OK - This role can be performed remotely, with occasional travel required for partner meetings and events
Growth Opportunities:
- Advancement to senior account management roles
- Expansion into other regions or markets
- Transition to related roles within the company, such as business development or customer success
ASSUMPTION: This role provides a strong foundation for a career in account management, with ample opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote-friendly - ClassPass offers flexible work arrangements, with remote work options available
Office Location(s): ClassPass has offices in various locations worldwide, including New York, London, Sydney, and more
Geographic Context:
- Romania - A growing market for fitness and wellness services, with a strong focus on digital platforms and mobile applications
- Eastern Europe - ClassPass operates in several countries in the region, offering a diverse range of experiences and partnerships
- Global Presence - ClassPass has a strong global presence, with operations in North America, Europe, Asia, and Australia
Work Schedule: Full-time (40 hours/week) with flexible scheduling - ClassPass offers a flexible work environment, with opportunities for part-time or flexible scheduling
ASSUMPTION: The remote-friendly work environment at ClassPass offers employees the flexibility to work from home or in one of the company's global offices.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- In-depth interview with the account management team
- Final interview with the director of account management
- Background check and onboarding
Key Assessment Areas:
- Communication skills in both English and French
- Relationship-building and negotiation skills
- Problem-solving and troubleshooting abilities
- Understanding of ClassPass offerings and platform
- Alignment with ClassPass values and company culture
Application Tips:
- Highlight relevant experience in client services, account management, or a related field
- Demonstrate strong communication skills in both English and French throughout your resume and cover letter
- Showcase your understanding of the fitness and wellness industry, as well as ClassPass's unique value proposition
- Prepare thoughtful questions about the role, team, and company to ask during the interview
ATS Keywords: Account Management, Client Services, French, English, Relationship Building, Negotiation, Fitness, Wellness, ClassPass
ASSUMPTION: The interview process at ClassPass is designed to assess communication skills, industry knowledge, and cultural fit, with a strong focus on the candidate's ability to build and maintain strong relationships with partners.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Sales and communication tools (e.g., email, phone, video conferencing)
- Project management and collaboration tools (e.g., Asana, Trello)
- ClassPass platform and partner portal
ASSUMPTION: This role requires proficiency in CRM software, sales and communication tools, and project management and collaboration tools to effectively manage partner relationships and deliver exceptional service.
👔 Cultural Fit Considerations
Company Values:
- Put People First - Prioritize the well-being and success of employees, partners, and members
- Be Curious - Embrace a growth mindset and continuous learning
- Act with Integrity - Uphold ethical standards and maintain transparency in all actions
- Collaborate & Win Together - Foster a culture of teamwork and shared success
- Deliver Exceptional Experiences - Exceed expectations and consistently strive for excellence
Work Style:
- Fast-paced and dynamic - ClassPass operates in a rapidly evolving industry, requiring employees to adapt quickly to change
- Collaborative and team-oriented - ClassPass values a strong team culture, with close collaboration across departments and functions
- Results-driven and accountable - Employees are held responsible for delivering on key performance indicators and driving business growth
Self-Assessment Questions:
- How do you prioritize the well-being and success of partners and members in your daily work?
- Describe a time when you had to adapt quickly to a significant change or challenge in your role?
- How do you approach building and maintaining strong relationships with diverse partners and stakeholders?
ASSUMPTION: ClassPass values employees who embody their core values and work style, with a strong focus on collaboration, integrity, and exceptional customer experiences.
⚠️ Potential Challenges
- Managing a high volume of partner communications efficiently and effectively
- Navigating technical questions and troubleshooting issues with limited resources or support
- Balancing the needs and priorities of multiple partners and stakeholders
- Adapting to changes in the fitness and wellness industry, as well as ClassPass's offerings and platform
ASSUMPTION: This role presents unique challenges related to communication, time management, and adaptability, requiring strong organizational skills and a proactive mindset.
📈 Similar Roles Comparison
- Account Executive - Responsible for driving new business and revenue growth, while this role focuses on partner retention and relationship management
- Customer Success Manager - Focuses on customer retention and satisfaction, while this role involves partner relationship management and growth
- Business Development Representative - Primarily focused on new business acquisition, while this role involves partner relationship management and expansion
ASSUMPTION: This role differs from similar positions in its focus on partner relationship management, retention, and growth, rather than new business acquisition or customer success.
📝 Sample Projects
- Developing and implementing a partner onboarding program to streamline the integration process for new partners
- Creating and delivering partner training sessions to educate partners on ClassPass's offerings, platform, and best practices
- Designing and executing partner satisfaction surveys to gather feedback and identify areas for improvement
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives associated with this role, highlighting the importance of communication, relationship-building, and process improvement skills.
❓ Key Questions to Ask During Interview
- How does ClassPass support the professional development and growth of its account management team?
- Can you describe the team structure and dynamics within the account management department?
- How does ClassPass foster a culture of collaboration and teamwork across its global offices?
- What are the key priorities for this role in the first 90 days, and how will my success be measured?
- How does ClassPass approach work-life balance and employee well-being, particularly for remote employees?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company culture and work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the ClassPass Careers page
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for the interview by researching ClassPass, the fitness and wellness industry, and common interview questions
- Follow up with the hiring manager after the interview to express your appreciation and reiterate your interest in the role
- If selected for the final round, be prepared to provide references and complete a background check
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
