Account Associate- German Speaking

📌 Core Information

🔹 Job Title: Account Associate - German Speaking

🔹 Company: ClassPass

🔹 Location: Romania

🔹 Job Type: Full-time

🔹 Category: Account Management

🔹 Date Posted: July 10, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Building strong relationships with fitness and wellness partners across diverse regions
• Confidently communicating the value of ClassPass tools, products, and platform
• Navigating technical questions and troubleshooting issues with clarity
• Advocating for partners internally to drive better experiences
• Becoming an expert in ClassPass offerings and systems to provide thoughtful, policy-aligned solutions

ASSUMPTION: This role requires a high level of communication and relationship-building skills, with a focus on supporting small business owners and entrepreneurs.

📋 Key Responsibilities

✅ Work with ClassPass Product to be the trusted face of ClassPass, building strong relationships with fitness and wellness partners across diverse regions

✅ Confidently communicate the value of our tools, products, and platform, helping partners maximize their business potential

✅ Navigate technical questions and troubleshoot issues with clarity, ensuring partners feel heard, supported, and empowered

✅ Advocate for partners internally by highlighting feature requests, flagging bugs, and championing improvements that drive better experiences

✅ Become an expert in our offerings and systems to provide thoughtful, policy-aligned solutions

✅ Flex negotiation skills to drive product adoption, support custom agreements, and retain valued partnerships

✅ Deliver exceptional service by managing a high volume of partner communications with speed and precision

✅ Support cross-functional teams as needed to deliver seamless experiences across the partner journey

ASSUMPTION: This role involves a high degree of multitasking and prioritization, with a focus on delivering excellent customer service.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 1+ year of experience in client services, account management, or a related field

Required Skills:

• Exceptional English and German fluency (verbal and written communication skills required in both languages)
• Strong communication skills across a range of audiences and situations
• Emerging strategic thinking and ability to align daily actions with team and business-wide goals
• Strong relationship-building skills with a passion for supporting small business owners and entrepreneurs
• Confident negotiation skills to advocate for mutual success and long-term collaboration
• Detail-driven organization and ability to manage multiple priorities while consistently meeting deadlines
• Tech-comfortable and quick to learn new systems and tools to solve partner needs
• A commitment to excellence in service delivery, with a proactive mindset for improving processes

Preferred Skills:

• Experience working with fitness, wellness, or lifestyle brands
• Familiarity with CRM software and sales tools
• Knowledge of the German market and cultural nuances

ASSUMPTION: While not explicitly stated, a background in sales or customer service may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Based on industry standards for entry-level account management roles in Romania, the estimated salary range is RON 15,000 - 20,000 per month (gross).

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Generous PTO and company holidays
• Flexible work arrangements
• Employee discounts on ClassPass services

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for remote work

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Consumer Services, focusing on fitness, wellness, and lifestyle experiences

Company Size: Medium-sized company with 501-1,000 employees, offering a collaborative and dynamic work environment

Founded: 2011, with a strong presence in the global market

Company Description:

• ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles
• The platform makes discovering and enjoying activities simple, personalized, and joyful, whether it’s fitness classes, self-care sessions, a healthy lunch, or a new adventure
• ClassPass also offers a Corporate Wellness Program to support employee engagement, productivity, and overall well-being

Company Specialties:

• Fitness and wellness experiences
• Corporate wellness programs
• Global access to top gyms, studios, salons, spas, and food and beverage spots

Company Website: classpass.com

ASSUMPTION: ClassPass is a well-established company in the fitness and wellness industry, with a strong focus on global expansion and customer satisfaction.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for growth and development within the company

Reporting Structure: This role reports directly to the Manager of Account Management, with close collaboration with cross-functional teams

Work Arrangement: Remote OK, with flexibility for on-site work at ClassPass offices worldwide

Growth Opportunities:

• Advancement to Senior Account Manager or similar roles
• Expansion into other regions or markets
• Potential career paths in sales, marketing, or customer success

ASSUMPTION: This role offers a clear path for career progression and professional development within the company.

🌍 Location & Work Environment

Office Type: ClassPass has multiple offices worldwide, with a flexible work-from-home policy

Office Location(s): ClassPass offices are located in New York, NY; Missoula, MT; London, UK; Sydney, AU; Amsterdam, NL; Barcelona, ES; Bangkok, TH; Beijing, CN; Berlin, DE; Hong Kong, CN; Jakarta, ID; Lisbon, PT; Kuala Lumpur, MY; Mumbai, IN; Munich, DE; Paris, FR; Rio de Janeiro, BR; São Paulo, BR; Shanghai, CN; Singapore, SG; Stockholm, SE

Geographic Context:

• Romania offers a mix of urban and rural environments, with a growing tech industry and startup scene
• The cost of living in Romania is generally lower than in Western European countries
• The time zone for Romania is Eastern European Time (EET, UTC +2)

Work Schedule: Standard full-time workweek of 40 hours, with flexibility for remote work and potential overtime as needed

ASSUMPTION: The remote work arrangement offers candidates the opportunity to work from home or from any ClassPass office worldwide.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the hiring manager
• In-person or virtual interview with the team
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Communication skills in English and German
• Relationship-building and customer service skills
• Problem-solving and negotiation skills
• Cultural fit and alignment with ClassPass values
• Technical proficiency and eagerness to learn new systems

Application Tips:

• Tailor your resume and cover letter to highlight your communication skills, relationship-building experience, and problem-solving abilities
• Prepare examples of your negotiation skills and how you've handled challenging customer service situations
• Demonstrate your familiarity with the German market and cultural nuances
• Show enthusiasm for the ClassPass brand and its mission to connect people with inspiring experiences in fitness, wellness, and beyond

ATS Keywords: Account Management, Client Services, Relationship Building, Negotiation, Customer Service, German, English, Fitness, Wellness, Lifestyle, CRM, Sales Tools

ASSUMPTION: The interview process will focus on assessing the candidate's communication skills, cultural fit, and problem-solving abilities, with a strong emphasis on the German language.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Sales tools (e.g., Salesforce Sales Cloud, HubSpot Sales)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Project management tools (e.g., Asana, Trello)
• ClassPass proprietary systems and platforms

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and team.

👔 Cultural Fit Considerations

Company Values:

• Put People First
• Embrace and Drive Change
• Inspire Growth
• Act with Integrity
• One ClassPass

Work Style:

• Collaborative and team-oriented
• Adaptable and open to change
• Results-driven and proactive
• Customer-focused and committed to excellence
• Global mindset and culturally aware

Self-Assessment Questions:

• How do you embody ClassPass's value of 'Put People First' in your daily work?
• Describe a time when you had to adapt to significant change, and how did you embrace and drive it?
• How do you prioritize and manage multiple tasks and deadlines in a fast-paced environment?

ASSUMPTION: ClassPass values candidates who are adaptable, results-driven, and committed to delivering exceptional customer service.

⚠️ Potential Challenges

• Managing a high volume of partner communications efficiently
• Navigating time zone differences and working with partners across diverse regions
• Balancing the need to drive product adoption while maintaining strong partner relationships
• Adapting to changes in the market and ClassPass's offerings

ASSUMPTION: These challenges can be overcome with strong communication skills, effective time management, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Unlike traditional account management roles, this position focuses heavily on relationship-building and customer service, with a strong emphasis on communication skills in English and German
• ClassPass's global presence and diverse partner base offer unique opportunities for career growth and development
• Compared to other account management roles, this position may require less experience in sales or revenue generation, with a greater emphasis on customer success and retention

ASSUMPTION: This role offers a unique blend of account management and customer service responsibilities, with a strong focus on communication and relationship-building skills.

📝 Sample Projects

• Developing and implementing a targeted communication strategy to improve partner engagement and retention
• Collaborating with cross-functional teams to create and deliver partner-specific training and onboarding materials
• Conducting regular partner satisfaction surveys and using the results to drive continuous improvement

ASSUMPTION: These sample projects demonstrate the candidate's ability to work collaboratively, drive results, and continuously improve processes.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within the broader account management function?
• How does ClassPass support the professional development and growth of its account management team members?
• What are the most challenging aspects of working with partners in the German market, and how does ClassPass address these challenges?
• How does ClassPass measure the success of its account management team, and what key performance indicators (KPIs) are most important for this role?
• What opportunities are there for collaboration and knowledge-sharing with other teams within ClassPass, such as sales, marketing, or product development?

ASSUMPTION: These questions will help the candidate better understand the role, the team, and the company's expectations for success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your communication skills, relationship-building experience, and problem-solving abilities
• Prepare examples of your negotiation skills and how you've handled challenging customer service situations
• Demonstrate your familiarity with the German market and cultural nuances
• Show enthusiasm for the ClassPass brand and its mission to connect people with inspiring experiences in fitness, wellness, and beyond
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.