📌 Core Information
🔹 Job Title: Account Associate - Spanish Speaking
🔹 Company: ClassPass
🔹 Location: Romania
🔹 Job Type: Full-time
🔹 Category: Customer Success / Account Management
🔹 Date Posted: July 10, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Building strong relationships with fitness and wellness partners across diverse regions
- Confidently communicating the value of ClassPass tools, products, and platform
- Navigating technical questions and troubleshooting issues with clarity
- Advocating for partners internally by highlighting feature requests, flagging bugs, and championing improvements
- Becoming an expert in ClassPass offerings and systems to provide thoughtful, policy-aligned solutions
ASSUMPTION: This role requires a high level of communication and relationship-building skills, with a focus on supporting small business owners and entrepreneurs.
📋 Key Responsibilities
✅ Serve as the trusted face of ClassPass, building strong relationships with fitness and wellness partners across diverse regions
✅ Confidently communicate the value of ClassPass tools, products, and platform, helping partners maximize their business potential
✅ Navigate technical questions and troubleshoot issues with clarity, ensuring partners feel heard, supported, and empowered
✅ Advocate for partners internally by highlighting feature requests, flagging bugs, and championing improvements that drive better experiences
✅ Become an expert in ClassPass offerings and systems to provide thoughtful, policy-aligned solutions
✅ Flex negotiation skills to drive product adoption, support custom agreements, and retain valued partnerships
✅ Deliver exceptional service by managing a high volume of partner communications with speed and precision
✅ Support cross-functional teams as needed to deliver seamless experiences across the partner journey
ASSUMPTION: This role involves a high volume of partner communications and requires strong organizational skills to manage multiple priorities while consistently meeting deadlines.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 1+ year of experience in client services, account management, or a related field
Required Skills:
- Exceptional English and Spanish fluency (verbal and written communication skills required in both languages)
- Strong communication skills
- Emerging strategic thinking
- Strong relationship-building skills
- Confident negotiation skills
- Detail-driven organization
- Tech-comfortable and quick to learn new systems and tools
- A commitment to excellence in service delivery
Preferred Skills:
- Experience in the fitness or wellness industry
- Familiarity with CRM software
ASSUMPTION: Fluency in both English and Spanish is a critical requirement for this role, as it involves communicating with partners in both languages.
💰 Compensation & Benefits
Salary Range: $45,000 - $55,000 USD per year (Estimated based on industry standards for entry-level account management roles in the tech industry)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Flexible time off
- Professional development opportunities
- Discounted ClassPass membership
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level account management roles in the tech industry. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Consumer Services, specifically fitness and wellness
Company Size: Medium-sized (501-1,000 employees) with a global presence
Founded: 2011, with a history of growth and expansion in the fitness and wellness industry
Company Description:
- ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles
- The platform makes discovering and enjoying activities simple, personalized, and joyful
- ClassPass also offers a Corporate Wellness Program to help companies support their teams' well-being
Company Specialties:
- Fitness and wellness experiences
- Corporate wellness programs
- Partner growth and revenue generation
Company Website: classpass.com
ASSUMPTION: ClassPass is a well-established company in the fitness and wellness industry, with a strong focus on global expansion and partnerships.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and advancement
Reporting Structure: This role reports directly to the Manager, Account Management
Work Arrangement: Remote OK, with flexibility for on-site work as needed
Growth Opportunities:
- Advancement to Senior Account Associate or similar roles
- Expansion into other regions or markets
- Potential career paths in customer success, account management, or related fields
ASSUMPTION: This role offers opportunities for career growth and advancement within the company, as well as the potential to expand into new markets and regions.
🌍 Location & Work Environment
Office Type: Flexible, with remote work options and on-site offices in various locations worldwide
Office Location(s): 275 7th Ave, New York, NY 10001, US; 125 Bank St, Missoula, Montana 59802, US; and other global locations
Geographic Context:
- Romania has a growing fitness and wellness industry, with a strong focus on urban areas
- The country offers a mix of cultural experiences, historical sites, and natural beauty
- Romania has a favorable time zone for collaboration with partners in North America and Europe
Work Schedule: Full-time (40 hours per week) with flexible scheduling and the possibility of occasional on-site work
ASSUMPTION: The remote-friendly work environment allows for flexibility in scheduling and the ability to work from various locations worldwide.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- In-depth interview with the manager and a team member
- Final interview with the director of account management
- Background check and onboarding
Key Assessment Areas:
- Communication skills in English and Spanish
- Problem-solving and troubleshooting abilities
- Relationship-building and negotiation skills
- Cultural fit and alignment with ClassPass values
Application Tips:
- Tailor your resume and cover letter to highlight your communication skills, relationship-building experience, and any relevant industry knowledge
- Prepare for behavioral interview questions that focus on your problem-solving skills, negotiation experience, and ability to work with partners
- Be ready to discuss your familiarity with CRM software and any relevant tools or technologies
ATS Keywords: Account management, customer success, partner relationships, communication skills, Spanish fluency, CRM software, fitness industry, wellness industry
ASSUMPTION: The interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit, with a strong emphasis on Spanish fluency and industry-specific knowledge.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Google Workspace (e.g., Gmail, Google Drive)
ASSUMPTION: Familiarity with CRM software and project management tools is beneficial for this role, as they are essential for managing partner relationships and internal communications.
👔 Cultural Fit Considerations
Company Values:
- Put members first
- Be bold and innovative
- Work together
- Grow and learn
- Embrace diversity and inclusion
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and open to feedback
- Committed to work-life balance
Self-Assessment Questions:
- How do you approach building strong relationships with diverse partners?
- Can you provide an example of a time when you navigated technical questions or troubleshooting issues with clarity?
- How do you balance the need for custom agreements with the desire to retain valued partnerships?
ASSUMPTION: ClassPass values a collaborative, innovative, and member-focused work environment, with a strong emphasis on diversity, inclusion, and continuous learning.
⚠️ Potential Challenges
- Managing a high volume of partner communications efficiently
- Balancing custom agreements with the need to retain valued partnerships
- Navigating time zone differences and scheduling conflicts with global partners
- Keeping up with industry trends and new tools or technologies
ASSUMPTION: This role presents unique challenges related to managing a high volume of partner communications, balancing custom agreements, and staying up-to-date with industry trends and new tools or technologies.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position focuses heavily on building strong relationships with small business owners and entrepreneurs in the fitness and wellness industry
- ClassPass offers a unique value proposition by providing access to thousands of fitness and wellness experiences worldwide, making it an attractive partner for businesses looking to support their employees' well-being
- Career paths in customer success, account management, or related fields offer opportunities for growth and advancement within the company, as well as the potential to expand into new markets and regions
ASSUMPTION: This role is unique in its focus on building strong relationships with small business owners and entrepreneurs in the fitness and wellness industry, with a strong emphasis on communication, problem-solving, and negotiation skills.
📝 Sample Projects
- Developing a customized onboarding process for new partners to ensure a smooth transition onto the ClassPass platform
- Creating targeted communication campaigns to engage existing partners and drive product adoption
- Collaborating with cross-functional teams to improve internal processes and enhance the partner experience
ASSUMPTION: These sample projects highlight the importance of communication, collaboration, and continuous improvement in this role, with a focus on driving partner engagement and enhancing the overall partner experience.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- How does ClassPass support the growth and success of its partners?
- What opportunities are there for professional development and career growth within the company?
- How does ClassPass foster a culture of innovation and continuous improvement?
- What are the biggest challenges facing the fitness and wellness industry, and how does ClassPass address them?
ASSUMPTION: These key questions help applicants better understand the team structure, company culture, and industry-specific challenges, allowing them to make informed decisions about their fit within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your communication skills, relationship-building experience, and any relevant industry knowledge
- Prepare for behavioral interview questions that focus on your problem-solving skills, negotiation experience, and ability to work with partners
- Be ready to discuss your familiarity with CRM software and any relevant tools or technologies
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
