Account Coordinator

📌 Core Information

🔹 Job Title: Account Coordinator

🔹 Company: TrueScripts Management Services

🔹 Location: Washington, Indiana, United States

🔹 Job Type: On-site

🔹 Category: Pharmaceutical Manufacturing

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting Account Management and Account Executive teams
• Assisting with client transitions and renewals to ensure high client retention
• Managing monthly reporting and monitoring client accounts
• Facilitating client meetings and providing necessary documentation

ASSUMPTION: This role requires a proactive individual skilled in client interaction and organizational duties, focused on achieving high client satisfaction.

📋 Key Responsibilities

✅ Ensure CRM data is accurate and complete

✅ Prepare and send necessary client documentation

✅ Coordinate and participate in client meetings and events

✅ Conduct claims testing and audits

✅ Perform client communication and management tasks

✅ Prepare monthly executive summaries and reports

✅ Assist with client transitions and onboarding

ASSUMPTION: The responsibilities involve multitasking among various duties with significant client interaction and data management.

🎯 Required Qualifications

Education: College degree or applicable experience preferred

Experience: Experience in client-facing roles desirable

Required Skills:

• Proficiency in Microsoft Office
• Strong organizational and multitasking abilities
• Excellent communication skills in high-pressure situations

Preferred Skills:

• Experience with client transitions in a pharmaceutical context
• Familiarity with CRM and ERP systems

ASSUMPTION: Candidates with a background in client support roles in a healthcare or PBM setting would fit well into this position.

💰 Compensation & Benefits

Salary Range: Competitive salary with bonus opportunities

Benefits:

• Comprehensive health insurance packages
• 401k plan with company match
• ESOP participation for stock ownership

Working Hours: 40 hours per week, with full-time flexibility requirement

ASSUMPTION: The compensation package is robust considering the industry standards, with an emphasis on long-term financial growth through the ESOP model.

📌 Applicant Insights

🔍 Company Context

Industry: Pharmaceutical Manufacturing, specializing in transparent PBM management

Company Size: 114 employees, offering a medium-sized corporate structure ideal for personalized growth opportunities

Founded: 2014, with a history centered on innovation in prescription benefit management

Company Description:

• Focused on reducing prescription costs for clients
• Provides fully transparent and personalized PBM services
• Consistently recognized as a top workplace in Indiana

Company Specialties:

• Prescription Benefit Management
• Clinical outcomes optimization
• Client and member savings initiatives

Company Website: http://www.truescripts.com

ASSUMPTION: The company's emphasis on transparency and client satisfaction positions it strongly within the PBM industry.

📊 Role Analysis

Career Level: Entry to early career role suitable for individuals new to the PBM industry or transitioning from similar roles

Reporting Structure: Reporting to the Account Management and Executive teams

Work Arrangement: Primarily on-site with potential for occasional travel for client meetings

Growth Opportunities:

• Internal promotions within account management
• Skill development in pharmaceutical benefits management
• Potential leadership roles as team expands

ASSUMPTION: The position provides strong career growth potential within the PBM industry, with pathways into more advanced roles.

🌍 Location & Work Environment

Office Type: Corporate office with a close-knit team environment

Office Location(s): 513 South St E, Washington, Indiana

Geographic Context:

• Located in a community-focused setting
• Accessible by major highways for easy commute
• Surrounded by companies within the healthcare sector

Work Schedule: Standard weekday hours with occasional flexibility needed for client demands

ASSUMPTION: The location offers a balance of professional work environment and a supportive community backdrop.

💼 Interview & Application Insights

Typical Process:

• Initial resume review and screening
• Phone or video interview with HR
• In-person interview with hiring team and peers

Key Assessment Areas:

• Technical proficiency with Microsoft Office
• Client management skills
• Ability to handle multiple tasks effectively

Application Tips:

• Highlight any experience with CRM or client management systems
• Demonstrate flexibility and a team-driven mindset
• Emphasize problem-solving and organizational abilities

ATS Keywords: Account Coordinator, Client Management, PBM, Microsoft Office Proficiency, Team Player

ASSUMPTION: Applying candidates are likely evaluated on both their technical skills and their ability to collaborate and communicate within a team setting.

🛠️ Tools & Technologies

• Microsoft Office Suite
• CRM software
• Proprietary PBM software tools

ASSUMPTION: Familiarity with general office and CRMs will be advantageous, as proprietary systems are tailored to industry-specific needs.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Respect
• Innovation

Work Style:

• Proactive and positive attitude
• Collaboration across teams
• Commitment to high customer service standards

Self-Assessment Questions:

• Do you excel in team settings and enjoy collaborative work?
• Are you adaptable to changing client needs?
• Can you balance multiple priorities while maintaining quality?

ASSUMPTION: The company’s culture emphasizes teamwork and innovative client solutions, ideal for candidates who value integrity and adaptability.

⚠️ Potential Challenges

• Managing multiple client accounts simultaneously
• Navigating the complexities of PBM services
• Maintaining accuracy under tight deadlines
• Continuous adaptation to industry changes

ASSUMPTION: The role may challenge newcomers with its pace and the learning curve associated with specialized PBM tools and practices.

📈 Similar Roles Comparison

• Account Coordinator roles in insurance may have more regulatory focus
• Positions within tech firms may emphasize software or technical support more
• Healthcare industries may require additional compliance knowledge

ASSUMPTION: The position’s scope is broad within PBM, but may vary widely compared to similar roles in other industries.

📝 Sample Projects

• Transitioning a new client group using CRM tools
• Preparing executive summaries and presentations for client reviews
• Coordinating a successful open enrollment event with multiple stakeholders

ASSUMPTION: Projects are likely varied and require balancing planning with immediate client needs, leveraging organizational skills.

❓ Key Questions to Ask During Interview

• What metrics define success in this role?
• How does TrueScripts ensure quality client transitions?
• What are the most significant growth opportunities within the team?
• How does the company support professional development?
• What technologies are primarily used, and will training be provided?

ASSUMPTION: Asking insightful questions shows a proactive interest in both personal growth and contributions to the team’s success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the TrueScripts career page
• Ensure your resume highlights relevant client management experience
• Prepare to discuss past projects during interviews
• Research TrueScripts’ market positioning and recent initiatives
• Follow up with a thank-you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.