- Job Title: Account Coordinator
- Company: Jet Support Services, Inc.
- Location: Farnborough, Hampshire, United Kingdom
- Job Type: Full-time
- Category: Financial Services, Aviation
- Date Posted: April 11, 2025
- Experience Level: Mid-level (2-5 years)
- Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the Client Services team in managing client accounts and enhancing overall efficiency.
- Ensuring a superior client experience through effective communication and collaboration with internal teams.
- Assisting with contract administration, data management, and client inquiries.
- Monitoring and tracking client reporting obligations and generating accurate reports.
ASSUMPTION: This role requires strong organizational skills and the ability to multitask in a fast-paced environment. It is ideal for candidates with experience in customer service, account management, or administrative support, preferably in aviation or a related industry.
📋 Key Responsibilities
- 📄 Contract & Data Management: Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation. Maintain and update client records in CRM systems and internal databases.
- 🚀 Client Onboarding: Assist new clients during the onboarding process by helping with registration on the MyJSSI customer portal and ensuring timely submission of the initial flight hour report.
- 📈 Client Inquiries & Support: Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensure emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
- 💰 Payment Tracking & Collections: Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
- 📊 Reporting & Process Improvement: Generate accurate reports to support operational efficiencies and customer service initiatives. Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists. Assist with special projects and process improvements to enhance customer service delivery.
- 🛠️ Other Duties: Perform other responsibilities as assigned.
ASSUMPTION: This role involves a mix of administrative tasks, client interaction, and data management. Strong attention to detail and excellent communication skills are crucial for success in this position.
🎯 Required Qualifications
- Education: Bachelor’s degree preferred or equivalent experience in customer service, account management, or administrative support.
- Experience: Minimum of two years of experience in a customer-facing or support role, preferably in aviation, financial services, or a related industry.
- Required Skills:
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
- Ability to work independently in a fast-paced environment while maintaining a high level of organization.
- Positive attitude, strong work ethic, and ability to collaborate effectively with cross-functional teams.
Preferred Skills:
- Experience with Salesforce or other CRM software.
- Familiarity with aviation industry terminology and processes.
ASSUMPTION: While a bachelor's degree is preferred, equivalent experience in a relevant field will also be considered. Proficiency in Salesforce or other CRM software is highly desirable but not required.
💰 Compensation & Benefits
- Salary Range: £25,000 - £35,000 per annum (based on industry standards for a mid-level account coordinator role in the UK aviation/financial services sector)
- Benefits:
- Competitive benefits package (details not specified)
- Opportunity to work in a global organization with a strong reputation in the business aviation industry
- Working Hours: Full-time, Monday to Friday, 9:00 AM to 5:30 PM (with a 30-minute lunch break)
- Working Arrangement: On-site, with the possibility of occasional remote work for certain tasks
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the UK. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- Industry: Financial Services, specifically focused on the business aviation industry.
- Company Size: Medium (501-1,000 employees)
- Founded: 1989
- Company Description: Jet Support Services, Inc. (JSSI) is the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With over 6,000 aircraft supported by maintenance programs and software platforms, JSSI leverages its wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model.
- Company Specialties: Financial Services, Aircraft Operating Costs, APUs, Airframes, Appraisals, Inspections, Insurance Claims, Technical Advisors, Global Support, Consulting, Aircraft Performance Data, Maintenance Tracking, Software, Parts, Leasing, Engine Leasing, Maintenance Event Management, SaaS, Asset Based Loans, Aircraft Leasing, and Hourly Cost Maintenance Programs.
📊 Role Analysis
- Career Level: Mid-level, with opportunities for growth and development within the company.
- Reporting Structure: The Account Coordinator reports directly to the Client Services leadership team and works closely with Client Relationship Managers (CRMs) and the Operations Lead.
- Work Arrangement: Primarily on-site, with the possibility of occasional remote work for certain tasks.
- Growth Opportunities: This role offers opportunities to develop skills in account management, customer service, and data management. As the company continues to grow, there may be opportunities for internal promotion or career progression within the Client Services team or other departments.
🌍 Location & Work Environment
- Office Type: Modern, professional office environment with on-site amenities.
- Office Location: Farnborough Airport, Hampshire, United Kingdom (GU14 6XA)
- Geographic Context: Farnborough is a town in Hampshire, England, located approximately 30 miles southwest of London. It is home to the Farnborough Airport, a major hub for business aviation, and is known for its annual airshow.
- Work Schedule: Full-time, Monday to Friday, with a 30-minute lunch break. Occasional overtime may be required to meet deadlines or handle peak workloads.
💼 Interview & Application Insights
- Typical Process: 1. Online application submission. 2. Phone or video screening. 3. In-person or virtual interview with the hiring manager and/or team members. 4. Final interview with the Client Services leadership team. 5. Offer and onboarding.
- Key Assessment Areas: Attention to detail, communication skills, problem-solving, and cultural fit.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Be prepared to discuss your experience with customer service, account management, or administrative support, and how it has equipped you for this position.
- Research JSSI and the business aviation industry to demonstrate your enthusiasm and understanding of the company and its mission.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Salesforce (CRM software)
- MyJSSI customer portal
- Various internal databases and systems
👔 Cultural Fit Considerations
- Company Values: JSSI values include customer focus, integrity, teamwork, innovation, and excellence.
- Work Style: JSSI seeks candidates who are organized, detail-oriented, proactive, and able to work independently in a fast-paced environment. Strong communication skills and a customer-centric mindset are essential for success in this role.
- Self-Assessment Questions:
- How do you ensure accuracy and attention to detail in your work?
- Can you provide an example of a time when you went above and beyond to support a customer or client?
- How do you prioritize and manage multiple tasks and deadlines in a fast-paced environment?
⚠️ Potential Challenges
- Managing multiple client accounts and ensuring timely responses to client inquiries.
- Balancing administrative tasks with data management and report generation.
- Adapting to changes in processes or priorities as the company grows and evolves.
📈 Similar Roles Comparison
- Account Coordinator vs. Account Executive: While both roles involve account management, the Account Coordinator focuses more on administrative tasks and data management, whereas the Account Executive is responsible for sales, business development, and client relationship management.
- Account Coordinator vs. Customer Service Representative: The Account Coordinator role is more focused on account-specific tasks and data management, while the Customer Service Representative role involves handling a broader range of customer inquiries and support.
- Career Path: The Account Coordinator role can serve as a stepping stone to more senior positions within the Client Services team, such as Client Relationship Manager or Operations Lead, or to other departments within the company, such as Sales or Business Development.
📝 Sample Projects
- Onboarding a new client, including registration on the MyJSSI customer portal and ensuring timely submission of the initial flight hour report.
- Generating a report on client reporting obligations and submitting it to the CS leadership team.
- Coordinating with CRMs and Contracts Specialists to support contract renewals and transfers.
- Assisting with a special project to enhance customer service delivery, such as implementing a new process or improving an existing one.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role contribute to the overall success of the Client Services team and the company as a whole?
- What opportunities are there for professional development and growth within this role and the company?
- How does JSSI support work-life balance for its employees?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.lever.co/jetsupport/e5144c75-d6a5-4d93-8284-7bc7309bdbb1).
- Customize your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for your interview by researching JSSI and the business aviation industry, and practicing your responses to common interview questions.
- Follow up with the hiring manager or recruiter after your interview to express your appreciation and reiterate your interest in the position.
⚠️ Disclaimer
This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
