📌 Core Information
🔹 Job Title: Account Coordinator
🔹 Company: Aston Carter
🔹 Location: Dublin, Ohio, United States
🔹 Job Type: On-site
🔹 Category: Not specified
🔹 Date Posted: March 26, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Communicating across a broad range of customers and internal departments
- Maintaining relationships with warehouse and freight contacts
- Providing backup support for Customer Service Representatives
- Developing efficient processes and procedures
ASSUMPTION: The role focuses on order entry as well as customer interaction and support, based on the details provided.
📋 Key Responsibilities
✅ Receive and accurately input high volumes of incoming orders
✅ Research and follow up on customer requests promptly
✅ Respond to inquiries about products, shipping, invoices, and more
✅ Reconcile purchase order discrepancies
✅ Run and review reports daily
✅ Contribute to special projects as assigned
✅ Assist Account Managers with customer updates
✅ Manage a book of consistent business (200-250 customers)
ASSUMPTION: Responsibilities include a blend of administrative duties and customer service tasks as inferred from the tasks listed.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 1-2 years of customer service experience
Required Skills:
- Professional phone demeanor
- Proficiency in Microsoft Word and Excel
- Strong attention to detail and organizational skills
Preferred Skills:
- Experience using SAP
- Familiarity with data entry or order entry roles
ASSUMPTION: Preferred skills indicate a favor for candidates with direct experience in similar tools and tasks.
💰 Compensation & Benefits
Salary Range: $23.08 per hour
Benefits:
- Medical, dental, and vision insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Employee Assistance Program among other benefits
Working Hours: 9:00am to 6:00pm
ASSUMPTION: Benefits may vary with changes in employment status, typical in many temporary roles.
📌 Applicant Insights
🔍 Company Context
Industry: Staffing and Recruiting
Company Size: 1,001-5,000 employees
Founded: 1997
Company Description:
- Global provider of corporate talent solutions
- Deep expertise in recruiting across multiple industries
- Serves many Fortune 500 companies
Company Specialties:
- Accounting and Finance
- Human Resources
- Supply Chain Management
Company Website: http://www.astoncarter.com
ASSUMPTION: The company is established and has a strong market presence, providing stability and potential growth opportunities.
📊 Role Analysis
Career Level: Entry-level, suitable for candidates building foundational skills
Reporting Structure: Likely reports to a department manager or team lead
Work Arrangement: Fully on-site, promoting close team interaction
Growth Opportunities:
- Potential for skill development in SAP and customer relations
- Opportunities for yearly bonuses and merit-based pay increases
- Exposure to various corporate functions through cross-departmental work
ASSUMPTION: Growth is centered around mastering existing tools and expanding customer service expertise.
🌍 Location & Work Environment
Office Type: Corporate environment with individual workspaces
Office Location(s): Dublin, Ohio
Geographic Context:
- Located in a suburban area with access to business hubs
- Offers a blend of residential and corporate spaces
- Local amenities support a standard office commute lifestyle
Work Schedule: Consistent weekday hours with a potential for overtime based on business needs
ASSUMPTION: The environment is conducive to individuals interested in stability and structured work hours.
💼 Interview & Application Insights
Typical Process:
- Initial application review
- Phone interview with HR
- Technical assessment based on software skills
Key Assessment Areas:
- Proficiency in Microsoft Office and SAP
- Communication skills in a customer service context
- Ability to multitask in a high-volume order management setup
Application Tips:
- Highlight relevant experience with SAP in your resume
- Demonstrate examples of handling high-pressure tasks efficiently
- Prepare to discuss process improvement initiatives you've led or participated in
ATS Keywords: SAP, Order Entry, Customer Service, Microsoft Excel, Detail-Oriented
ASSUMPTION: The company values detailed-oriented professionals capable of handling dynamic tasks efficiently.
🛠️ Tools & Technologies
- SAP for order and data management
- Microsoft Excel for tracking and reporting
- Internal communication tools for cross-department collaborations
ASSUMPTION: Effective use of SAP and Excel is crucial to performing daily tasks successfully.
👔 Cultural Fit Considerations
Company Values:
- Commitment to diversity and inclusion
- Focus on agility and excellence
- Emphasis on customer satisfaction and service quality
Work Style:
- Collaborative, with a strong team player ethic
- Detail-oriented and precise in task execution
- Capable of handling multiple priorities seamlessly
Self-Assessment Questions:
- Am I comfortable working in a structured corporate environment?
- Do I have experience with or a willingness to learn SAP?
- How do I manage stress in fast-paced settings?
ASSUMPTION: Successful candidates will align with company values and possess a proactive, detail-focused work style.
⚠️ Potential Challenges
- High volume of incoming orders requiring fast-paced data entry
- Need for precise communication across various departments
- Maintaining accuracy in repetitive and detail-oriented tasks
- Adapting to potential procedural changes and continuous process improvements
ASSUMPTION: Challenges will primarily stem from managing workload efficiently while maintaining high accuracy.
📈 Similar Roles Comparison
- Customer Service Representatives with a focus on order processing
- Data Entry Clerks dealing with high-volume data input
- Administrative Assistants involved in client interactions and support
ASSUMPTION: This role may appeal to candidates seeking to diversify their customer service skills in a corporate setting.
📝 Sample Projects
- Developing an efficient order tracking system in Excel
- Assisting with a project to improve customer order processing time
- Contributing to a cross-departmental initiative to streamline data management
ASSUMPTION: Projects will focus on improving efficiency and effectiveness in order management and client service.
❓ Key Questions to Ask During Interview
- What does a typical day look like for an Account Coordinator?
- How does this role interact with other departments?
- What metrics are used to evaluate performance for this position?
- Can you describe any current process improvement projects?
- What opportunities for career advancement does this position offer?
ASSUMPTION: These questions aim to clarify role expectations and identify growth opportunities within the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the company website or job portal
- Tailor your resume to highlight relevant experience and skills
- Prepare for a potential skills assessment focused on SAP and Excel
- Be ready to discuss past customer service-oriented roles
- Follow up on your application status through the provided contact methods
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
