Account Delivery Senior Specialist

📌 Core Information

🔹 Job Title: Account Delivery Senior Specialist

🔹 Company: Amadeus

🔹 Location: Warsaw, Mazowieckie, Poland

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Managing delivery of services to strategic accounts from pre-sales to production
• Coordinating delivery activities, managing risks, and maintaining communication with customers and internal teams
• Driving customer feedback surveys and developing customer relationships
• Providing delivery expertise during the pre-sales process
• Ensuring clarity and commitment between stakeholders on scope, timelines, and budget

ASSUMPTION: This role requires a high level of independence and problem-solving skills, with guidance from senior management only in the most complex situations.

📋 Key Responsibilities

✅ Develops the customer delivery portfolio

✅ Provides customer intimacy through dedicated and proactive follow-up of delivery activities

✅ Drives Customer Feedback Surveys

✅ Develops/creates relationships with customer IT and Business executives at the appropriate functional and operational level to reinforce and sustain strategic partnerships with customers.

✅ Supports the presales process by providing delivery expertise, involving experts from the delivery domains when needed, highlighting delivery risks, and validating timelines and expert resources availability

✅ Acts as a functional and technical entry point to provide specialist knowledge and expertise on Amadeus products and solutions, part of the Delivery catalogue when needed

✅ Ensures the assignment of expert resources from the delivery domains (demand versus capacity) in coordination with Delivery Domains heads.

✅ Ensures clarity and commitment between Segment, customers, and delivery resources on the scope, timelines, and budget

✅ Proactively manages the ongoing pipeline of requests and manages business prioritization of this Customer

✅ Being accountable for all the delivery activities ongoing for their pool of customers, the Delivery Manager:

✅ Coordinates all delivery activities for all services in the Service Catalogue within their assigned customer scope

✅ Ensures that delivered solutions correspond to what has been defined in the contract and that the customer understands its full capability

✅ Manages risks and issues that may occur during a service delivery and acts as the first escalation point for any delivery issues (internally and with the customer)

✅ Manages changes that may occur during delivery activities

✅ Communicates on all delivery activities to the customer, ensures their adherence to the plan, and follows up on delivery dates with the appropriate regularity

✅ Creates, manages, and keeps updated a dashboard per customer to provide accurate status of all deliverables, including risks and issues to all actors (Segment and Delivery Domains)

✅ Provides a regular executive summary covering the risks/issues that need management attention

✅ Supports the Service Portfolio Definition and Improvement

✅ Ensures that the services proposed to their pool of customers match the service portfolio defined by Customer Solution and offered by Delivery

✅ Supports Delivery Domains to improve the quality of the service

ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication, project management, and problem-solving skills.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)

Experience: 5-10 years of experience in a similar role, with a strong knowledge of Amadeus products and processes

Required Skills:

• Strong knowledge of Amadeus products and previous experience with processes or products
• Fluency in English
• Project management experience
• Consulting mindset
• Ability to work in a team

Preferred Skills:

• Experience in a similar role within the travel industry
• Familiarity with IT service management frameworks (e.g., ITIL)
• Knowledge of the local market and language skills

ASSUMPTION: While not explicitly stated, familiarity with the local market and language skills may be beneficial for this role due to its customer-facing nature.

💰 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €50,000 and €70,000 per year, based on industry standards for similar roles in Warsaw, Poland. This estimate is subject to change based on the candidate's experience and qualifications.

Benefits:

• Complete rewards offer, including bonus, equity, pension plan, travel, life, and healthcare insurance, as well as lunch and transport allowance and other benefits
• Truly global DNA, with a global footprint, processes, and culture
• Great opportunities to learn through on-the-job training, formal learning activities, and day-to-day interactions with colleagues
• Caring environment, nurturing both a fulfilling career and personal and family life
• Flexible working model, allowing employees to do their best work wherever and however it works best for them
• Diverse and inclusive community, committed to leveraging diversity to drive innovation, creativity, and collaboration
• Reliable company, with trust and reliability as fundamental values driving long-lasting relationships with customers, partners, and employees
• Critical mission and purpose, powering the future of travel and pursuing a critical mission and extraordinary purpose

Working Hours: Full-time, with a flexible working model that allows employees to balance work and personal life

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. The benefits listed are based on the information provided in the job description and may be subject to change.

📌 Applicant Insights

🔍 Company Context

Industry: Amadeus is a global leader in the travel and tourism industry, providing technology and services to travel providers, travel agencies, and other industry players. The company operates in over 190 countries and has a strong presence in Europe, the Middle East, Africa, and Asia Pacific.

Company Size: Amadeus is a large company with over 10,000 employees worldwide. This size allows for ample opportunities for career growth and development.

Founded: Amadeus was founded in 1987 and has since grown to become a global leader in the travel and tourism industry.

Company Description:

• Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships, and responsibility to people, places, and planet
• The company's technology powers the travel and tourism industry, connecting the travel and hospitality ecosystem
• Amadeus is passionate about travel and is redesigning the travel of tomorrow

Company Specialties:

• IT and Travel technology

Company Website: http://amadeus.com

ASSUMPTION: Amadeus is a well-established company with a strong global presence and a commitment to innovation and sustainability in the travel and tourism industry.

📊 Role Analysis

Career Level: This role is at the senior specialist level, requiring a high degree of expertise and independence in managing delivery activities for strategic accounts.

Reporting Structure: The Account Delivery Senior Specialist reports to the commercial team and the customer for all delivery activities.

Work Arrangement: This role is based in Warsaw, Poland, with a flexible working model that allows employees to balance work and personal life.

Growth Opportunities:

• Opportunities for career progression within the delivery management function or other areas of the business
• Chance to work on high-impact projects and gain exposure to senior leadership
• Access to learning and development opportunities to enhance skills and knowledge

ASSUMPTION: This role offers significant opportunities for career growth and development within a large, global organization.

🌍 Location & Work Environment

Office Type: Amadeus has a hybrid work arrangement, allowing employees to balance on-site and remote work.

Office Location(s): Warsaw, Poland

Geographic Context:

• Warsaw is the capital and largest city of Poland, with a population of over 1.8 million people
• The city is known for its rich history, vibrant culture, and thriving business environment
• Warsaw is an ideal location for professionals seeking a dynamic and multicultural work environment

Work Schedule: Full-time, with a flexible working model that allows employees to balance work and personal life

ASSUMPTION: Warsaw offers a vibrant and dynamic work environment, with a strong talent pool and ample opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager and/or team members
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills and ability to manage complex delivery activities
• Customer focus and ability to build and maintain strong customer relationships
• Communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders
• Project management experience and ability to manage multiple priorities and deadlines

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of Amadeus' products and services and the travel industry
• Prepare examples of your problem-solving skills and customer-focused approach

ATS Keywords: Account Delivery, Senior Specialist, Delivery Management, Customer Relationship Management, Project Management, Travel Industry, Amadeus Products, Strategic Accounts

ASSUMPTION: The application process for this role is likely to be competitive, and candidates should take the time to tailor their application materials to highlight their relevant experience and skills.

🛠️ Tools & Technologies

• Amadeus' proprietary tools and technologies
• Project management software (e.g., JIRA, Asana, Trello)
• Customer relationship management software (e.g., Salesforce, HubSpot)
• Collaboration and communication tools (e.g., Microsoft Office Suite, Google Workspace)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and tasks assigned.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Innovation
• Collaboration
• Responsibility

Work Style:

• Results-driven and focused on delivering high-quality outcomes
• Collaborative and team-oriented, with a strong focus on internal and external customer relationships
• Adaptable and responsive to change, with a growth mindset

Self-Assessment Questions:

• Do you have a proven track record of delivering high-quality results in a fast-paced, dynamic environment?
• Are you able to build and maintain strong customer relationships, with a customer-centric approach?
• Do you have strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders?
• Are you adaptable and responsive to change, with a growth mindset?

ASSUMPTION: Cultural fit is an important consideration for this role, as it requires a strong focus on customer relationships, collaboration, and adaptability.

⚠️ Potential Challenges

• Managing complex delivery activities for strategic accounts, with a high degree of independence and responsibility
• Balancing the needs and expectations of multiple stakeholders, including customers, internal teams, and senior leadership
• Keeping up with the latest trends and developments in the travel and tourism industry
• Adapting to a dynamic and fast-paced work environment, with changing priorities and deadlines

ASSUMPTION: This role presents significant challenges and opportunities for growth and development, requiring a high degree of independence, problem-solving skills, and adaptability.

📈 Similar Roles Comparison

• This role is similar to other delivery management positions in the travel and tourism industry, with a focus on managing delivery activities for strategic accounts
• However, this role is unique in its requirement for a high degree of independence and responsibility, with a broad impact on the business
• Career progression in this role may lead to opportunities in senior leadership or other areas of the business, depending on the individual's skills and interests

ASSUMPTION: While this role shares similarities with other delivery management positions, its unique requirements and opportunities for growth and development set it apart.

📝 Sample Projects

• Managing the delivery of a complex, high-profile project for a strategic account, with a tight deadline and significant budget
• Developing and implementing a customer feedback survey to improve customer satisfaction and identify areas for service improvement
• Collaborating with internal teams to identify and address delivery risks and issues, with a focus on proactive problem-solving and risk mitigation

ASSUMPTION: These sample projects illustrate the complex and challenging nature of the delivery activities required for this role.

❓ Key Questions to Ask During Interview

• Can you describe the typical delivery activities for this role and the challenges I might face in managing them?
• How does this role fit into the broader delivery management function and the company's overall strategy?
• What opportunities are there for career growth and development within the delivery management function or other areas of the business?
• How does the company support employees in balancing work and personal life, given the flexible working model?
• What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to these efforts?

ASSUMPTION: These key questions will help candidates better understand the role, the company, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your problem-solving skills and customer-focused approach
• Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application
• If invited to interview, be prepared to discuss your relevant experience and skills, as well as your understanding of Amadeus' products and services and the travel industry

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.