📌 Core Information
🔹 Job Title: Account Development Manager 2
🔹 Company: Wrike
🔹 Location: Nicosia, Lefkosía, Cyprus
🔹 Job Type: Full-Time
🔹 Category: Software Development
🔹 Date Posted: 2025-05-27
🔹 Experience Level: 0-2 years
🔹 Remote Status: Hybrid (2 days in the office)
🚀 Job Overview
Key aspects of this role include:
- Actively prospecting into existing accounts via outbound calls
- Managing assigned accounts, inbound requests, trials, and leads
- Handling the full sales cycle, including contract generation and other deliverables for closing
- Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices
- Maximizing customer lifetime by helping them unlock the most product value
ASSUMPTION: This role involves a significant amount of customer interaction, requiring strong communication skills and a customer-centric mindset.
📋 Key Responsibilities
✅ Actively prospect into existing accounts via outbound calls
✅ Manage assigned accounts, inbound requests, trials, and leads
✅ Manage the full sales cycle, including contract generation and other deliverables for closing
✅ Learn proven SaaS sales process and methodology from decorated Sales Leaders
✅ Work with territory team and leaders to strategize big deals
✅ Leverage Salesforce.com to execute lead processing and opportunity management
✅ Prioritize opportunities and apply appropriate resources
✅ Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls
✅ Maximize customer lifetime by helping them unlock the most product value
ASSUMPTION: The role requires a strong focus on customer success and driving product adoption.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 1-2 years of work experience in a customer-facing role (Sales, Account Management)
Required Skills:
- Fluent English
- Strong verbal and written communication skills
- Keen business sense to discover and understand customer business objectives and pain points
- Passion for teaching/instilling knowledge in others
- Willingness to dive into the technical details of a product to understand it thoroughly
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, a high degree of patience
- Excellent organization, note-taking, and time-management skills
Preferred Skills:
- Problem-solver mentality, critical thinker, and generally curious
- Passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- Strong team player
- Self-starter attitude with strong ownership skills, willing to go above and beyond the job description
- Creativity and innovation
ASSUMPTION: While not explicitly stated, a background in sales or account management is highly preferred for this role.
💰 Compensation & Benefits
Salary Range: €25,000 - €35,000 per year (Estimated based on industry standards for 0-2 years of experience in the software development sector in Cyprus)
Benefits:
- Health insurance for you and your family
- SIM card with unlimited internet access for employees
- 21 paid vacation days
- 5 uncertified sick days per year
- 10 fully-paid continuous working days of sick leave per year
- School allowance of up to €600 per month (for children at school age)
- Up to 18 weeks of fully-paid maternity leave
- 2 weeks of fully paid paternity leave, with an additional 2 weeks available after 6 months of continuous service
Working Hours: 40 hours per week, with a willingness to work the evening shift (16:30pm - 01:00am EEST)
ASSUMPTION: The salary range is estimated based on industry standards for the given experience level and location. Actual compensation may vary based on factors such as skills, qualifications, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically project management and team collaboration tools
Company Size: 1,001-5,000 employees (Mid-sized company with a global presence)
Founded: 2006 (19 years of experience in the market)
Company Description:
- Wrike is a leading work management platform that helps teams and organizations collaborate, create, and exceed every day
- Their mission is to bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work
- Wrike offers an intelligent work management platform where anyone can build, connect, automate, and scale workflows so work flows without limits
Company Specialties:
- Project management
- Team collaboration
- Task management
- Work management
- Gantt charts
- Document collaboration
- Productivity
- Software
- Project scheduling
- Time-tracking
- Mobile project management
- Cross-platform software
- iPhone app
- Android app
- and SaaS
Company Website: Wrike
ASSUMPTION: Wrike is a well-established company in the software development industry, with a strong focus on collaboration and productivity tools.
📊 Role Analysis
Career Level: Early to mid-career (1-5 years of experience)
Reporting Structure: This role reports directly to the Sales Manager
Work Arrangement: Hybrid (2 days in the office, 3 days remote)
Growth Opportunities:
- Progression to Senior Account Development Manager or other sales roles within the company
- Expanding skills and knowledge in sales, customer success, and account management
- Potential opportunities in leadership or management roles as the company continues to grow
ASSUMPTION: This role offers significant growth potential within the sales department and the company as a whole.
🌍 Location & Work Environment
Office Type: Hybrid (2 days in the office, 3 days remote)
Office Location(s): Nicosia, Lefkosía, Cyprus
Geographic Context:
- Nicosia is the capital and largest city of Cyprus, with a population of approximately 320,000 people
- The city is known for its rich history, cultural attractions, and vibrant nightlife
- Cyprus enjoys a Mediterranean climate, with mild winters and hot, dry summers
Work Schedule: 40 hours per week, with a willingness to work the evening shift (16:30pm - 01:00am EEST)
ASSUMPTION: The hybrid work arrangement allows for a good balance between in-person collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Talent Acquisition Specialist
- Technical assessment or case study presentation
- Final interview with the Hiring Manager and/or other team members
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to connect with customers
- Sales skills and understanding of the sales process
- Problem-solving and critical thinking abilities
- Cultural fit and alignment with Wrike's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of how you've successfully managed customer accounts or handled sales cycles in previous roles
- Be ready to discuss your understanding of Wrike's product and its features
- Show enthusiasm for the role and Wrike's mission and values
ATS Keywords: Customer success, sales, account management, customer-facing, communication skills, business sense, teaching, technical understanding, sales demos, negotiation, pipeline management, organization skills, time management, problem-solving, team player, self-starter
ASSUMPTION: The interview process will focus on assessing the candidate's sales skills, communication abilities, and cultural fit with Wrike.
🛠️ Tools & Technologies
- Salesforce.com
- Wrike's product suite (project management, team collaboration, task management, etc.)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
ASSUMPTION: Familiarity with Salesforce.com and Wrike's product suite is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-Focused: We care about our customers and understand their journey, experience, and value derived from Wrike
- Collaborative: We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes
- Creative: We strive to succeed through continuous innovation, fostering a workplace that empowers us to break new ground and deliver extraordinary work management solutions
- Committed: We believe in ownership at all levels of the organization, establishing work as a platform for personal growth and transformation, as well as collective success and growth
Work Style:
- Hybrid work arrangement (2 days in the office, 3 days remote)
- Strong focus on customer success and driving product adoption
- Collaborative and team-oriented environment
- Fast-paced and dynamic work culture
Self-Assessment Questions:
- How do you align with Wrike's value of being customer-focused, and can you provide an example of a time when you went above and beyond to help a customer?
- How comfortable are you working in a hybrid work environment, and how do you ensure productivity and collaboration when working remotely?
- How do you approach continuous learning and improvement in your role, and can you give an example of a time when you proactively sought out feedback to improve your performance?
ASSUMPTION: Wrike values candidates who are customer-focused, collaborative, creative, and committed to their work and personal growth.
⚠️ Potential Challenges
- Managing a high volume of customer interactions and maintaining productivity
- Adapting to a hybrid work environment and balancing remote work with in-office collaboration
- Dealing with difficult customers or challenging sales situations
- Keeping up with the latest product features and updates
- Meeting or exceeding sales targets and performance metrics
ASSUMPTION: These challenges can be overcome with strong time management, communication, and problem-solving skills, as well as a willingness to learn and adapt.
📈 Similar Roles Comparison
- Account Executive vs. Account Development Manager: While both roles focus on customer success and sales, the Account Executive role typically involves more strategic account management and less day-to-day customer interaction than the Account Development Manager role
- Sales Development Representative vs. Account Development Manager: The Sales Development Representative role focuses more on prospecting and initial customer acquisition, while the Account Development Manager role focuses on customer success, retention, and upselling
- Customer Success Manager vs. Account Development Manager: Both roles focus on customer success, but the Customer Success Manager role is more focused on customer retention, renewal, and advocacy, while the Account Development Manager role is more focused on driving product adoption and upselling
ASSUMPTION: Each role has its unique focus and responsibilities, but all share a common goal of driving customer success and satisfaction.
📝 Sample Projects
- Developing and executing a customer onboarding plan to ensure new customers get the most out of Wrike's features and functionalities
- Creating and delivering tailored training sessions or webinars to help customers maximize their use of Wrike
- Collaborating with the product team to gather customer feedback and contribute to product improvement and development
ASSUMPTION: These sample projects demonstrate the candidate's ability to drive customer success, gather feedback, and contribute to product improvement.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company support the professional growth and development of its employees?
- What are the most challenging aspects of this role, and how can I best prepare to overcome them?
- How does the company measure and evaluate the performance of its Account Development Managers?
- What opportunities are there for collaboration and knowledge-sharing within the sales team and the company as a whole?
ASSUMPTION: These questions will help the candidate better understand the role's expectations, the company's culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role, with a focus on customer success, sales, and account management
- Prepare examples of how you've successfully managed customer accounts or handled sales cycles in previous roles
- Be ready to discuss your understanding of Wrike's product and its features during the interview
- Follow up with the hiring manager, Arjola Stejskal, one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
