📌 Core Information
🔹 Job Title: Account Development Representative
🔹 Company: NBCUniversal
🔹 Location: Minneapolis, MN
🔹 Job Type: Full-time, Hybrid
🔹 Category: Sales & Business Development
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site (Minneapolis, MN)
🚀 Job Overview
Key aspects of this role include:
- Driving customer retention and product adoption for NCSI's background screening solutions
- Engaging with sports administrators to identify improvement opportunities and create new safety selling opportunities
- Collaborating with SportsEngine Account Managers to execute territory and sport vertical plans
- Building trusting relationships with customers and internal teams
- Achieving sales targets and maintaining accurate sales activity records using Salesforce.com and other tools
ASSUMPTION: This role requires a strong focus on customer engagement and relationship-building, with a significant portion of time spent on outbound sales activities.
📋 Key Responsibilities
✅ Engage and consult with sports administrators to help them identify meaningful ways to improve their organizations with NCSI's background screening solutions
✅ Develop a deep understanding of the screening industry, sports administrators, NCSI's sales strategy, and leverage provided tech stack to execute high touch, high-quality activity cadence resulting in 50+ customer interactions daily
✅ Position yourself as an expert in the background screening industry and NCSI's solutions, assisting new customers with adoption and current customers with program upgrades
✅ Understand the prospective customer or current customer, identifying opportunities and planning a creative and targeted approach for growth with accounts at every interaction
✅ Create interest with customers directly via telephone, email, and video calls, learning about their challenges, positioning NCSI's products as solutions, and creating new safety selling opportunities
✅ Own your results, maintaining unwavering personal daily effort standards so that coaching centers around goals, sales skills, and career growth
✅ Continue to gain advanced product and market knowledge to differentiate yourself and NCSI as both a technical and business fit
✅ Build trusting relationships with SportsEngine Account Managers to execute the territory and sport vertical plans
✅ Collaborate with other departments and functions to support assigned territory and facilitate the overall success of the team
✅ Maintain accurate daily record of sales activity using Salesforce.com and sales engagement/automation platforms such as Intercom or Outreach
✅ Perform other duties as assigned
ASSUMPTION: This role requires a strong focus on customer engagement, relationship-building, and sales activities, with a significant portion of time spent on outbound sales calls and emails.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 1+ years of experience in sales, account management, and/or customer service
Required Skills:
- Strong written and telephone skills
- Well organized, with strong attention to detail
- Strong work ethic to effectively manage time to drive growth within the territory
- Demonstrated multi-tasking abilities with consistent and timely follow-through all while achieving goals
- Strive for honesty, transparency, and accurate communication - always over deliver
- Ability to exercise independent judgment while taking great pride in your work
- Empathetic, solutions-oriented, and a true passion to serve customers
- A self-starter who embraces change; a problem solver and team player
Preferred Skills:
- Sales experience within software (SaaS) or web-based applications
- Experience selling background screening solutions
- Experience using salesforce.com or a similar CRM system
- Strong knowledge of the sports landscape and sport specific to this role
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience may be considered in lieu of a degree. Strong communication skills and a proven track record in sales or customer service are essential for success in this role.
💰 Compensation & Benefits
Salary Range: $45,000 base and 56% Sales Incentive Comp target
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid Leave
- Tuition Reimbursement
- Discounts and Perks
Working Hours: Full-time, generally contributing from the office a minimum of three days per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for a sales role with 0-2 years of experience in the Minneapolis, MN area. The target sales incentive comp of 56% suggests a significant opportunity for variable compensation based on performance.
📌 Applicant Insights
🔍 Company Context
Industry: Entertainment Providers - NBCUniversal is a subsidiary of Comcast Corporation, focusing on creating and distributing world-class content across various platforms, including film, television, streaming, and theme parks.
Company Size: 10,001+ employees - As a large corporation, NBCUniversal offers extensive resources and opportunities for career growth. However, applicants should expect a structured and hierarchical work environment.
Founded: NBCUniversal was founded in 2004, following the acquisition of Universal Studios by General Electric's NBC division. In 2011, Comcast acquired a 51% stake in NBCUniversal, increasing it to 100% in 2013.
Company Description:
- NBCUniversal creates and distributes world-class content across various platforms, including film, television, streaming, and theme parks.
- The company owns and operates leading entertainment and news brands, such as NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock.
- NBCUniversal is committed to fostering a diverse, equitable, and inclusive culture where employees feel supported, embraced, and heard.
Company Specialties:
- Content creation and distribution
- Theme parks and consumer experiences
- News and entertainment brands
- Streaming services
Company Website: NBCUniversal.com
ASSUMPTION: NBCUniversal's extensive portfolio of brands and content platforms offers applicants a wide range of career opportunities and growth potential within the company.
📊 Role Analysis
Career Level: Entry-level to mid-level sales role, with opportunities for growth based on performance and tenure
Reporting Structure: This role reports directly to the Sales Manager and collaborates closely with SportsEngine Account Managers
Work Arrangement: Hybrid - generally contributing from the office a minimum of three days per week, with the remaining days worked remotely
Growth Opportunities:
- Progression to Senior Account Development Representative or other sales roles based on performance
- Expansion into other verticals or territories within NBCUniversal or SpinCo
- Potential career paths in management, sales enablement, or other functions within the organization
ASSUMPTION: As a large corporation, NBCUniversal offers various growth opportunities for high-performing employees, including promotions, transfers, and career path changes.
🌍 Location & Work Environment
Office Type: Corporate office environment with a hybrid work arrangement
Office Location(s): 807 Broadway St NE, Minneapolis, MN 55413
Geographic Context:
- Minneapolis, MN is a mid-sized city with a population of approximately 430,000, offering a mix of urban and suburban living options
- The city is known for its vibrant arts and culture scene, as well as its outdoor recreation opportunities, including parks, lakes, and bike trails
- Minneapolis has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Full-time, with a hybrid work arrangement (minimum of three days per week on-site)
ASSUMPTION: Applicants should be comfortable working in a hybrid office environment and be prepared to commute to the Minneapolis office a minimum of three days per week.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-person or virtual interview with the Hiring Manager and potential team members
- Final decision and offer
Key Assessment Areas:
- Sales skills and experience
- Communication and interpersonal skills
- Problem-solving abilities
- Cultural fit and alignment with NBCUniversal's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant sales experience, customer service skills, and any background in the sports industry or background screening solutions
- Prepare for behavioral-based interview questions focusing on your sales experience, customer engagement, and problem-solving skills
- Research NBCUniversal and the NCSI background screening solutions to demonstrate your enthusiasm and understanding of the role and the company
ATS Keywords: Account Development, Sales, Customer Service, Background Screening, Sports Administrators, NCSI, CRM, Salesforce.com, Hybrid Work, Minneapolis, MN
ASSUMPTION: As a large corporation, NBCUniversal's application process may involve multiple rounds of interviews and assessments to ensure the best fit for the role and the company.
🛠️ Tools & Technologies
- Salesforce.com
- Intercom or Outreach (sales engagement/automation platforms)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Zoom or other video conferencing tools
ASSUMPTION: Applicants should be comfortable using CRM software, sales engagement tools, and other common business applications to effectively manage their sales activities and customer interactions.
👔 Cultural Fit Considerations
Company Values:
- Inclusion - NBCUniversal strives to foster a diverse, equitable, and inclusive culture where employees feel supported, embraced, and heard
- Excellence - The company aims to create and deliver world-class content and experiences that reflect the current and ever-changing face of the world
- Integrity - NBCUniversal is committed to upholding the highest ethical standards in all aspects of its business
Work Style:
- Collaborative - The company encourages teamwork and cross-functional collaboration to drive success
- Adaptable - NBCUniversal values employees who can adapt to change and embrace new challenges
- Results-driven - The company prioritizes achieving sales targets and driving growth within assigned territories
Self-Assessment Questions:
- Do you have a proven track record of success in sales or customer service roles?
- Are you comfortable working in a hybrid office environment, with a minimum of three days per week on-site?
- Do you possess strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal teams?
- Are you results-driven and able to manage your time effectively to achieve sales targets?
ASSUMPTION: Applicants should carefully consider their fit with NBCUniversal's values and work style, as well as their ability to thrive in a hybrid work environment.
⚠️ Potential Challenges
- Managing a high volume of outbound sales activities, including calls and emails, to achieve daily interaction targets
- Balancing sales activities with administrative tasks, such as maintaining accurate sales activity records in Salesforce.com
- Adapting to a structured and hierarchical work environment within a large corporation
- Navigating the hybrid work arrangement, with a minimum of three days per week on-site in Minneapolis, MN
ASSUMPTION: Applicants should be prepared to manage a high volume of outbound sales activities and adapt to the structured work environment and hybrid work arrangement offered by NBCUniversal.
📈 Similar Roles Comparison
- Compared to other sales roles, this position focuses more on outbound sales activities and customer engagement, with a lower emphasis on inbound leads or account management
- Within NBCUniversal, this role is part of the SportsEngine division, which focuses on providing technology and services to youth sports organizations. Applicants should be interested in the sports industry and familiar with the specific sport(s) relevant to this role
- Career progression in this role may involve moving into senior sales roles, sales management, or other functions within NBCUniversal or SpinCo, offering opportunities for growth and career path changes
ASSUMPTION: Applicants should carefully consider their fit with the specific industry, division, and career progression opportunities offered by this role within NBCUniversal.
📝 Sample Projects
- Developing and executing a targeted outreach strategy to engage sports administrators and create new safety selling opportunities for NCSI's background screening solutions
- Collaborating with SportsEngine Account Managers to create and implement a territory and sport vertical plan, driving customer retention and product adoption within assigned accounts
- Assisting new customers with the adoption of NCSI solutions and working with current customers to upgrade existing programs, ensuring a high level of customer satisfaction and program utilization
ASSUMPTION: Applicants should be prepared to develop and execute targeted outreach strategies, collaborate with internal teams, and assist customers with the adoption and upgrade of NCSI's background screening solutions.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall sales strategy for NCSI and the SportsEngine division?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- What opportunities are there for growth and career progression within this role and NBCUniversal?
- How does the hybrid work arrangement work in practice, and what resources are available to support employees working remotely?
ASSUMPTION: Applicants should ask thoughtful questions to demonstrate their interest in the role and gain a deeper understanding of the work environment and growth opportunities offered by NBCUniversal.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant sales experience, customer service skills, and any background in the sports industry or background screening solutions
- Prepare for behavioral-based interview questions focusing on your sales experience, customer engagement, and problem-solving skills
- Research NBCUniversal and the NCSI background screening solutions to demonstrate your enthusiasm and understanding of the role and the company
- Follow up with the Hiring Manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
