Account Director

📌 Core Information

🔹 Job Title: Account Director

🔹 Company: Designworks Talent

🔹 Location: Remote (USA) - California, Colorado, Florida, Georgia, Missouri, New York, Oregon, South Carolina, Tennessee, Texas, Washington

🔹 Job Type: Full-Time

🔹 Category: Staffing and Recruiting

🔹 Date Posted: April 25, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Managing and expanding existing client relationships
• Achieving revenue targets and maintaining profit margins
• Conducting Quarterly Business Reviews and maintaining accurate account plans
• Ensuring client satisfaction through strategic discussions, clear communication, and timely issue resolution
• Identifying and closing opportunities (renewal, expansion, upsell, cross-sell) and maintaining an accurate forecast in CRM

ASSUMPTION: This role requires a balance of strategic thinking, strong communication skills, and a focus on client success to drive account growth and revenue.

📋 Key Responsibilities

✅ Achieve revenue targets and maintain profit margins

✅ Conduct Quarterly Business Reviews and maintain accurate account plans

✅ Ensure client satisfaction through strategic discussions, clear communication, and timely issue resolution

✅ Identify and close opportunities (renewal, expansion, upsell, cross-sell) and maintain an accurate forecast in CRM

✅ Create proposals, presentations, and contracts

✅ Collaborate with internal teams and resolve client issues promptly

✅ Adhere to company policies, SLAs, and best practices

ASSUMPTION: This role involves a high degree of autonomy and requires strong self-management skills to balance multiple priorities and deadlines.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent work experience

Experience: 5+ years in account development & management, and account revenue ownership

Required Skills:

• Strong analytical and organizational skills
• Data driven decision making
• Project/workflow management skills
• Strong attention to detail
• Understanding of client goals, objectives, and mapping products/services to meet team and individual goals
• Experience with building and maintaining strong client relationships, conducting strategic discussions, and providing timely communication
• CRM experience (HubSpot preferred)
• Self-starter with a collaborative mindset

Preferred Skills:

• Experience in the staffing and recruiting industry
• Fluency in additional languages

ASSUMPTION: While not explicitly stated, experience in the staffing and recruiting industry or a related field would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $80,000 - $90,000 +20% Variable

Benefits:

• Flexible Time Off + Paid Holidays
• Medical/Vision/Dental Insurance, Voluntary Life & AD&D Insurance, Short-Term & Long-Term Disability, Critical Illness & Accident Insurance
• 401(k) with Employer Match
• Casual, flexible, and collaborative remote work environment

Working Hours: Full-time, with flexibility for remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for account director roles with similar experience requirements and remote work arrangements.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting. Designworks Talent specializes in enterprise workforce solutions, including strategy, talent acquisition, engagement, and succession planning.

Company Size: 2-10 employees. As a smaller company, Designworks Talent offers a more intimate work environment with closer collaboration among team members.

Founded: 2009. Designworks Talent has been providing tailored workforce solutions for over a decade, allowing them to build a strong reputation and expertise in their field.

Company Description:

• Designworks Talent works collaboratively with business leaders and enterprise Talent Acquisition and Human Resources teams to deliver custom workforce solutions.
• The company focuses on strategy, talent acquisition, engagement, and succession planning to meet the dynamic talent demands of clients' businesses.
• They offer a range of services, including recruiting and executive search, enterprise recruiting team optimization, talent programs, recruiting outsourcing engagements, talent strategy and workforce engagement, recruiting leadership coaching, and team training, as well as hiring leader training.

Company Specialties:

• Recruiting and Executive Search
• Enterprise Recruiting Team Optimization
• Talent Programs
• Recruiting Outsourcing Engagements
• Talent Strategy and Workforce Engagement
• Recruiting Leadership Coaching and Team Training
• Hiring Leader Training

Company Website: http://www.designworkstalent.com

ASSUMPTION: Designworks Talent's focus on collaboration and custom solutions allows them to provide tailored workforce strategies that meet the unique needs of their clients.

📊 Role Analysis

Career Level: Mid-level to senior. This role requires a balance of strategic thinking, strong communication skills, and a focus on client success to drive account growth and revenue.

Reporting Structure: The Account Director reports directly to the leadership team and works closely with internal teams to ensure client satisfaction and drive account growth.

Work Arrangement: Remote OK. This role offers flexibility for remote work, with the expectation of being available during core business hours for client interactions and team collaboration.

Growth Opportunities:

• As a smaller company, Designworks Talent offers opportunities for career growth and advancement as the company expands and takes on new clients.
• With a focus on client success, there is potential for career progression into leadership or management roles within the organization.
• This role provides the opportunity to develop and refine skills in account management, client relationship building, and strategic thinking.

ASSUMPTION: While not explicitly stated, there may be opportunities for career growth and advancement within the company as it continues to expand and take on new clients.

🌍 Location & Work Environment

Office Type: Remote. This role does not require a physical presence in an office, allowing for greater flexibility and work-life balance.

Office Location(s): Remote (USA) - California, Colorado, Florida, Georgia, Missouri, New York, Oregon, South Carolina, Tennessee, Texas, Washington

Geographic Context:

• This role is open to candidates located in specific states within the United States, allowing for a broader talent pool and increased flexibility for remote work.
• The remote work arrangement enables candidates to work from their preferred location within the approved states, fostering a better work-life balance.
• The approved states cover various time zones, allowing for better coverage and support for clients across different regions.

Work Schedule: Full-time, with flexibility for remote work. The work schedule is expected to be standard full-time hours, with the flexibility to work remotely and manage one's own time effectively.

ASSUMPTION: The remote work arrangement allows for greater flexibility and work-life balance, while also enabling the company to tap into a broader talent pool across multiple time zones.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-depth interview with the leadership team
• Background check and offer extension

Key Assessment Areas:

• Client relationship management skills
• Strategic thinking and problem-solving abilities
• Communication and presentation skills
• Analytical and organizational skills
• Adaptability and cultural fit

Application Tips:

• Highlight relevant experience in account management, client relationship building, and strategic thinking in your resume and cover letter.
• Demonstrate your understanding of the staffing and recruiting industry and how your skills and experience align with the role's requirements.
• Prepare examples of successful client relationships, strategic initiatives, and problem-solving scenarios to discuss during the interview.

ATS Keywords: Account Director, Account Management, Client Relationship, Strategic Thinking, Revenue Growth, CRM, HubSpot, Staffing and Recruiting

ASSUMPTION: The interview process will focus on assessing the candidate's client relationship management skills, strategic thinking, and cultural fit within the company.

🛠️ Tools & Technologies

• HubSpot CRM
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, or similar)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, or similar)

ASSUMPTION: The tools and technologies listed are commonly used in account management roles and may be required or recommended for this position.

👔 Cultural Fit Considerations

Company Values:

• Collaboration
• Custom Solutions
• Client Success
• Expertise
• Integrity

Work Style:

• Self-starter with a collaborative mindset
• Strong communication and presentation skills
• Analytical and organizational skills
• Adaptability and flexibility
• Focus on client success and account growth

Self-Assessment Questions:

• Do you thrive in a collaborative environment and enjoy working closely with team members to achieve common goals?
• Are you comfortable managing multiple priorities and deadlines, with a focus on driving client success and account growth?
• Do you possess strong communication and presentation skills, with the ability to articulate complex ideas clearly and effectively?

ASSUMPTION: Designworks Talent values collaboration, custom solutions, and client success, and seeks candidates who align with these core values and work styles.

⚠️ Potential Challenges

• The role may require managing multiple client relationships simultaneously, requiring strong organizational skills and time management.
• As a remote role, there may be challenges in building and maintaining strong client relationships without face-to-face interactions.
• The staffing and recruiting industry can be competitive and dynamic, requiring adaptability and a strong understanding of market trends and client needs.
• The role may require occasional travel for client meetings or industry events, depending on the client's preferences and the company's policies.

ASSUMPTION: While these challenges exist, the role also offers opportunities for career growth, a flexible work arrangement, and the chance to work with a diverse range of clients.

📈 Similar Roles Comparison

• Compared to other account director roles, this position may offer more flexibility in work arrangement, with a remote-first approach.
• The staffing and recruiting industry can be competitive, requiring strong client relationship management skills and a focus on driving client success.
• Career progression in this role may involve moving into leadership or management positions within the company, as it continues to grow and expand its client base.

ASSUMPTION: While this role shares similarities with other account director positions, the remote work arrangement and focus on custom solutions set it apart from other opportunities in the industry.

📝 Sample Projects

• Developing and implementing a strategic account plan to drive revenue growth and client satisfaction for a key client
• Conducting a comprehensive client needs assessment and mapping products/services to meet team and individual goals
• Creating and delivering a presentation to a client's leadership team, outlining the benefits of a new service offering and driving adoption

ASSUMPTION: These sample projects illustrate the strategic thinking, client relationship management, and communication skills required for success in this role.

❓ Key Questions to Ask During Interview

• Can you describe the company's approach to client success and how this role contributes to that strategy?
• How does the company support the professional development and growth of its account directors?
• What are the key priorities for this role in the first 90 days, and how will success be measured?
• How does the company foster a collaborative and inclusive work environment, particularly in a remote setting?
• What are the most challenging aspects of this role, and how has the company supported previous account directors in overcoming these challenges?

ASSUMPTION: Asking these questions will help you better understand the role, the company culture, and the opportunities for growth and success in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in account management, client relationship building, and strategic thinking.
• Prepare examples of successful client relationships, strategic initiatives, and problem-solving scenarios to discuss during the interview.
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications for the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.