Account Director

📌 Core Information

🔹 Job Title: Account Director

🔹 Company: SBM Management

🔹 Location: San Jose, California, United States

🔹 Job Type: Regular Full-Time

🔹 Category: Facilities Services

🔹 Date Posted: May 9, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading organic growth efforts and customer retention strategies
• Ensuring contractual compliance and internal performance management
• Delivering exceptional customer experiences and driving advocacy
• Collaborating interdepartmentally to support operational excellence and growth opportunities
• Managing leadership succession planning and employee engagement

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to balance multiple priorities to achieve growth goals.

📋 Key Responsibilities

✅ Deliver value to SBM customers to promote advocacy and align with SBM’s established growth plan

✅ Provide leadership and direction to support existing program retention and organic growth

✅ Ensure all sites within the portfolio maintain compliance with contractual agreements and internal performance management systems

✅ Adhere to all required customer and internal reporting requirements

✅ Travel is required to assess site performance levels and the health of customer relationships

✅ Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience

✅ Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions

✅ Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments

✅ Work interdepartmentally to support operational excellence and growth opportunities

✅ Manage leadership succession planning through regular evaluation of site and portfolio leadership competency

✅ Conduct management meetings to reinforce ownership, connection, and incentivization through all employee levels

✅ Perform other duties as assigned

ASSUMPTION: This role involves a mix of strategic planning, operational management, and customer relationship building, requiring a versatile skill set.

🎯 Required Qualifications

Education: Bachelor’s degree in Business Management, or a related field, from a four-year college or university

Experience: 8+ years of experience in a related field

Required Skills:

• Dynamic communication skills to effectively present to internal teams and external customers
• Ability to develop PowerPoint presentations and report documents with effective messaging
• Proven leadership and strategic planning skills
• Strong analytical and problem-solving skills
• Ability to create an exceptional experience for internal teams and customers

Preferred Skills:

• Experience in the facilities services industry
• Fluency in additional languages

ASSUMPTION: Candidates with experience in facilities services or related industries may have an advantage in understanding the specific nuances of this role.

💰 Compensation & Benefits

Salary Range: $150,000 - $175,000 base salary (dependent on experience)

Benefits:

• Equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status

Working Hours: Full-time, on-site position

ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels. Benefits information is limited, so it is assumed that the company offers standard benefits packages for full-time employees.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services. SBM Management is a minority-owned workplace services business founded in 1982, focusing on soft services and supporting over 600 complex sites across the United States, Latin America, and Asia.

Company Size: 10,001+ employees. As a large organization, SBM offers extensive resources and opportunities for career growth.

Founded: 1982. SBM has a long history of providing facilities services and has earned the trust of a dynamic Fortune 500 client base.

Company Description:

• SBM is a leading global soft services provider, focusing on planned, predictable, and repeatable results
• The company leverages proven processes and platform technology to connect and empower frontline associates
• SBM is certified by the National Minority Supplier Development Council as a Minority Business Enterprise (MBE)

Company Specialties:

• Facilities Management
• Cleaning Services
• Environmental Services
• Pest Control
• Maintenance Programs
• GMP Services
• Cleanroom Services
• Exterior and Landscape Services
• Mailroom Services
• Waste Management

Company Website: http://www.sbmmanagement.com

ASSUMPTION: SBM's extensive experience and client base indicate a stable and established organization with a strong focus on growth and innovation.

📊 Role Analysis

Career Level: Mid to Senior level. This role requires a significant amount of experience and offers opportunities for further growth and advancement.

Reporting Structure: The Account Director reports directly to the company and is responsible for leading a team of account managers and site directors.

Work Arrangement: On-site, full-time position. Travel is required to assess site performance levels and the health of customer relationships.

Growth Opportunities:

• Advancement to senior leadership roles within the company
• Expansion of portfolio and increased responsibility
• Development of skills in strategic planning, leadership, and customer relationship management

ASSUMPTION: This role offers significant opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Corporate headquarters with multiple locations across the United States, Latin America, and Asia.

Office Location(s): San Jose, California, United States (primary location for this role)

Geographic Context:

• San Jose is the third-largest city in California and is known for its high-tech industry and diverse population
• The San Francisco Bay Area offers a vibrant cultural scene, numerous outdoor activities, and a competitive job market
• The cost of living in the Bay Area is relatively high compared to other regions in the United States

Work Schedule: Full-time, on-site position with a standard workweek of 40 hours. Travel may be required.

ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on collaboration and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or video interview with the hiring team
• Background check and reference checks
• Job offer

Key Assessment Areas:

• Leadership and strategic planning skills
• Communication and presentation skills
• Problem-solving and analytical skills
• Customer relationship management
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your leadership and strategic planning skills for the interview
• Research SBM's company culture and values to demonstrate your fit with the organization

ATS Keywords: Account Director, Facilities Services, Strategic Planning, Customer Retention, Leadership, Communication, Presentation Skills, Analytical Skills, Customer Advocacy, Service Enhancement, Trend Assessment, Interdepartmental Collaboration, Succession Planning, Employee Engagement, Innovation

ASSUMPTION: The application process is competitive, and candidates should be prepared to demonstrate their qualifications and fit for the role.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software
• Project management tools (e.g., Asana, Trello, Jira)
• Data analysis and visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and the candidate's role within the organization.

👔 Cultural Fit Considerations

Company Values:

• Empowered: We empower our associates to deliver exceptional results
• Innovative: We foster a culture of continuous improvement and innovation
• Collaborative: We work together to achieve our goals
• Accountable: We take ownership and responsibility for our actions
• Respectful: We value and respect the diversity of our associates and customers

Work Style:

• Dynamic and fast-paced environment
• Collaborative and team-oriented culture
• Focus on results and continuous improvement

Self-Assessment Questions:

• How do you demonstrate SBM's values in your daily work?
• How do you handle a situation where a customer's expectations are not aligned with SBM's capabilities?
• How do you approach succession planning and employee development within your team?

ASSUMPTION: SBM values a diverse and inclusive work environment, and candidates should be prepared to demonstrate their fit with the company's values and culture.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines
• Balancing strategic planning and day-to-day operational management
• Dealing with difficult customers or challenging situations
• Working in a fast-paced and dynamic environment
• Adapting to changes in the company's growth and expansion plans

ASSUMPTION: These challenges can be overcome with strong leadership skills, strategic planning, and a focus on continuous improvement.

📈 Similar Roles Comparison

• Account Director vs. Account Manager: Account Directors typically have more strategic responsibilities and a larger portfolio of accounts, while Account Managers focus on day-to-day account management and customer relationships
• Facilities Services vs. Other Industries: Facilities services roles require a unique blend of operational management, customer relationship management, and strategic planning skills
• Career Path: Account Directors can progress to senior leadership roles within the company, such as Vice President or Chief Operating Officer

ASSUMPTION: Candidates should research similar roles and industries to understand the unique requirements and opportunities of this position.

📝 Sample Projects

• Developing and implementing a strategic plan to retain and grow an existing portfolio of accounts
• Conducting a comprehensive assessment of a customer's facilities management needs and developing a customized solution
• Leading a team to improve operational efficiency and reduce costs within a portfolio of accounts

ASSUMPTION: These sample projects demonstrate the strategic and operational aspects of the Account Director role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the company's overall growth and expansion plans?
• What are the most challenging aspects of this role, and how have previous Account Directors approached them?
• How does the company support the professional development and growth of its employees?
• What is the company's approach to succession planning and leadership development?

ASSUMPTION: These questions demonstrate a candidate's interest in the role and their fit with the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your leadership and strategic planning skills for the interview
• Research SBM's company culture and values to demonstrate your fit with the organization
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.