Account Director (6 month FTC)

📌 Core Information

🔹 Job Title: Account Director (6 month FTC)

🔹 Company: DEPT®

🔹 Location: Toronto, Canada

🔹 Job Type: Fixed Term Contract

🔹 Category: Marketing & Advertising

🔹 Date Posted: April 17, 2025

🔹 Experience Level: Mid-Senior level

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Leading strategic client relationships and overseeing the delivery of complex, multi-channel campaigns
• Driving growth and inspiring teams while ensuring high-quality output that exceeds client expectations
• Collaborating with global teams and external stakeholders to deliver integrated campaigns
• Managing budgets, forecasts, and revenue opportunities within accounts
• Contributing to new business development efforts and supporting cross-functional RFPs

ASSUMPTION: This role requires a strong background in agency-side client services, with a proven track record in leading large-scale campaigns and nurturing long-term client relationships.

📋 Key Responsibilities

✅ Own and grow key client relationships, acting as the senior point of contact and strategic partner to client stakeholders

✅ Lead the development and delivery of integrated campaigns, ensuring they align with client goals and brand direction

✅ Shape client strategy by understanding business needs, market dynamics, and audience insights—translating them into actionable, measurable plans

✅ Oversee the full lifecycle of project delivery, ensuring quality, efficiency, and profitability across all initiatives

✅ Collaborate closely with creative, strategy, and tech teams to drive innovative thinking and high-quality output

✅ Lead and mentor the client services team, providing guidance, development opportunities, and performance feedback

✅ Manage budgets, forecasts, and revenue opportunities, identifying areas for growth within accounts

✅ Ensure clear communication and alignment across global DEPT® teams and with external stakeholders

✅ Contribute to new business development efforts—identifying opportunities, leading pitches, and supporting cross-functional RFPs

✅ Drive internal account planning sessions, building roadmaps to deepen client partnerships and unlock new workstreams

✅ Monitor campaign performance and client satisfaction, using data and insights to continuously optimize our approach

✅ Champion DEPT® values and ensure our work consistently reflects the highest standards of creativity, strategy, and execution

ASSUMPTION: This role involves a high degree of client interaction and requires strong project management skills to ensure the successful delivery of complex campaigns.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field

Experience: Extensive agency-side experience in a senior Client Services role, ideally as an Account Director or strong Account Supervisor stepping up

Required Skills:

• Proven track record leading large-scale, integrated campaigns across digital, social, content, and experiential
• Strategic mindset with the ability to distill complex client challenges into clear marketing solutions
• Demonstrated success in nurturing long-term client relationships and expanding scopes of work
• Confident in managing budgets, commercial planning, and driving profitability
• Excellent communication and presentation skills, comfortable engaging C-suite clients
• Adept at managing and motivating cross-functional teams, with strong mentoring and leadership abilities
• Highly organized, calm under pressure, and capable of balancing multiple priorities in a fast-paced environment
• Familiarity with project management tools and processes, with a passion for operational excellence

Preferred Skills:

• Experience working with global teams and external stakeholders
• Fluency in additional languages

ASSUMPTION: Candidates with experience in the tech and marketing industries will be prioritized.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 CAD per year (pro-rated for 6-month contract)

Benefits:

• Flexible, hybrid working policy
• Excellent salary based on experience and equal pay policies
• Mental health support and company sick pay scheme
• 15 days paid holiday (plus Public Holidays)
• Refreshments provided in the office all week
• Social and cultural events, plenty of opportunities to connect with colleagues
• Inspirational talks, bringing the outside in with regular guest speakers and events
• Learning and development, supporting your growth with continuous opportunities to learn and advance
• Buddy programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®
• Reputation for doing good. DEPT® has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global, at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

Working Hours: Full-time (37.5 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and experience in the Toronto area. Actual compensation may vary based on the candidate's qualifications and the company's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services

Company Size: 1,001-5,000 employees

Founded: 2006 (as a digital agency, DEPT® was founded in 2016 through the merger of several agencies)

Company Description:

• DEPT® is a pioneering technology and marketing services company that creates end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more
• The team of 4,000+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture
• DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified

Company Specialties:

• Digital Craftmanship
• Campaigns
• Social
• Data Driven Marketing
• B2B Marketing
• Digital Marketing
• Creativity
• Technology
• Strategy
• Digital
• Brand
• Advertising
• Design
• Data
• Intelligence
• Organisation
• UX
• Agency
• Content
• Digital Products
• and AI

Company Website: www.deptagency.com

ASSUMPTION: DEPT®'s extensive experience and global presence make it an attractive choice for candidates seeking to work with a diverse range of clients and gain exposure to international markets.

📊 Role Analysis

Career Level: Mid-Senior level

Reporting Structure: This role reports directly to the Global Head of Client Services

Work Arrangement: Hybrid (2-3 days per week in the office, with flexibility for remote work)

Growth Opportunities:

• Potential for contract extension or permanent placement based on performance
• Opportunities for career progression within the Client Services team or across other departments
• Chance to work on high-profile campaigns and gain exposure to global brands

ASSUMPTION: This role offers a unique opportunity to gain experience in a fast-paced, dynamic environment and make a significant impact on the company's growth.

🌍 Location & Work Environment

Office Type: Hybrid (onsite and remote work arrangement)

Office Location(s): Generaal Vetterstraat 66, Amsterdam, North-Holland 1059 BW, NL

Geographic Context:

• Toronto is the capital city of the province of Ontario, with a population of over 2.9 million
• The city is known for its multiculturalism, with over 50% of its residents born outside of Canada
• Toronto has a humid continental climate, with warm summers and cold winters

Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for remote work)

ASSUMPTION: Toronto's diverse and vibrant culture, along with its robust job market, makes it an attractive location for professionals seeking to advance their careers.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screen with the HR team
• In-depth interview with the hiring manager and a member of the HR team
• Final interview with the Global Head of Client Services
• Background check and reference check

Key Assessment Areas:

• Client management skills
• Campaign strategy and development
• Budget management and commercial planning
• Communication and presentation skills
• Leadership and mentoring abilities

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past campaign successes and the impact you've made on client relationships
• Be ready to discuss your approach to budget management and commercial planning
• Showcase your understanding of DEPT®'s unique culture and values
• Follow up with the HR team after your interview to express your interest in the role

ATS Keywords: Account Director, Client Services, Campaign Management, Budget Management, Commercial Planning, Communication Skills, Leadership, Mentoring, Global Teams, External Stakeholders, Integrated Campaigns, Strategic Planning

ASSUMPTION: DEPT®'s hiring process is designed to assess candidates' technical skills, cultural fit, and alignment with the company's values.

🛠️ Tools & Technologies

• Project management tools (e.g., Asana, JIRA, Trello)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Drive, Google Docs)
• CRM software (e.g., Salesforce, HubSpot)
• Marketing automation tools (e.g., Marketo, Pardot)

ASSUMPTION: Familiarity with industry-standard tools and platforms is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Pioneering: Always leaning forward, thinking of what we can create tomorrow that does not exist today
• Curious: We are always looking for new ways to innovate and improve
• Self-driven: We take ownership of our work and are accountable for our results
• Collaborative: We work together to achieve our goals and support each other's growth
• Inclusive: We foster a diverse and inclusive work environment where everyone feels valued and respected

Work Style:

• Agile and adaptable, able to work in a fast-paced environment
• Strong communication and collaboration skills
• Ability to manage multiple priorities and deadlines
• Proactive and solution-oriented, with a can-do attitude
• Comfortable working in a hybrid environment, with a balance of on-site and remote work

Self-Assessment Questions:

• How do you align with DEPT®'s value of being pioneering and curious?
• Describe a time when you had to manage multiple priorities and deadlines in a fast-paced environment. How did you approach this, and what was the outcome?
• How do you ensure clear and effective communication with global teams and external stakeholders?

ASSUMPTION: DEPT®'s culture is big enough to cope and small enough to care, offering a supportive and collaborative work environment that values individual contributions.

⚠️ Potential Challenges

• Managing client expectations and delivering on complex, multi-channel campaigns
• Balancing multiple priorities and deadlines in a fast-paced environment
• Working with global teams and external stakeholders, requiring strong communication and collaboration skills
• Adapting to a hybrid work environment, with a balance of on-site and remote work

ASSUMPTION: These challenges are inherent to the role and require a proactive, solution-oriented approach to overcome.

📈 Similar Roles Comparison

• Compared to other Account Director roles, this position offers a unique opportunity to work with a diverse range of global clients and gain exposure to international markets
• DEPT®'s global presence and extensive experience make it an attractive choice for candidates seeking to advance their careers in the advertising industry
• This role offers a clear career path for growth and development within the Client Services team or across other departments

ASSUMPTION: Candidates should consider their long-term career goals and how this role aligns with their desired growth trajectory.

📝 Sample Projects

• Leading a global campaign for a major tech brand, driving brand awareness and customer acquisition across multiple channels
• Managing a long-term client relationship with a leading retailer, expanding the scope of work and driving revenue growth
• Overseeing the delivery of a complex, integrated campaign for a major financial institution, ensuring seamless project execution and client satisfaction

ASSUMPTION: These sample projects demonstrate the diverse and challenging nature of the role, requiring strong strategic planning, project management, and client relationship skills.

❓ Key Questions to Ask During Interview

• Can you describe the company's approach to supporting work-life balance in a hybrid work environment?
• How does DEPT® foster a culture of innovation and continuous learning?
• Can you provide an example of a successful campaign that the company has executed for a client in the same industry as the candidate's background?
• How does DEPT® measure and track the performance of its campaigns, and how is this data used to inform future strategies?
• What opportunities are there for professional development and growth within the Client Services team or across other departments?

ASSUMPTION: These questions will help candidates better understand the company's culture, values, and approach to employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past campaign successes and the impact you've made on client relationships
• Be ready to discuss your approach to budget management and commercial planning
• Follow up with the HR team after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.