📌 Core Information
🔹 Job Title: Account Director
🔹 Company: MERGE
🔹 Location: Boston, MA
🔹 Job Type: Hybrid
🔹 Category: Advertising Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (on-site and remote work)
🚀 Job Overview
Key aspects of this role include:
- Leading the Life Science client services team
- Forge relationships between clients and the agency
- Develop strategies and marketing programs
- Ensure effective communication and project management
- Grow business by identifying additional business needs and implementing solutions
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to manage multiple projects and clients simultaneously.
📋 Key Responsibilities
✅ Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs for in-store and owned digital properties
✅ Efficiently and effectively balance the dual expectations of the agency and our clients
✅ Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budget
✅ Guide clients by educating them with strategy, ideas, trends, and thought leadership
✅ Create and build relationships with clients to deliver on the overall needs of the client and agency
✅ Sign off on internal agency materials for reporting to the client
✅ Grow business by utilizing experience to identify additional business needs and implement solutions
✅ Leverage experience and capabilities to craft strategic creative solutions for both existing and new business clients
✅ Incorporate senior staff from other departments as project objectives or issues warrant
✅ Manage and grow a team as a mentor and trusted advisor to the account team.
ASSUMPTION: The role involves a high level of client interaction, requiring strong communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor’s degree or equivalent experience
Experience: 8-10 years of account management experience at an advertising agency or similar
Required Skills:
- Strong background with store experience in marketing, product messaging, and emerging technologies
- Superior professional communication and presentation skills
- Ability to evaluate competitive communications across categories, consumers, services, cultural trends, etc.
- Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
- Advanced client management skills, especially as it relates to expanding business within existing clients
- Commitment to the client, attention to detail, and strong problem-solving ability
Preferred Skills:
- Life Sciences/Pharma experience and understanding of the MLR process
ASSUMPTION: Experience in the Life Sciences/Pharma industry and familiarity with the MLR process would be highly beneficial but not required for this role.
💰 Compensation & Benefits
Salary Range: $108,150 - $129,750 per year, based on the individual’s skills, experience, qualifications, location, and other relevant factors.
Benefits:
- Meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays
Working Hours: Full-time, with a flexible hybrid work arrangement (on-site and remote work)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may be subject to change.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services, focusing on storytelling through technology to promote health, wellness, and happiness in the world.
Company Size: Medium-sized company with 501-1,000 employees, offering a collaborative and agile work environment.
Founded: 2018, with a mission to merge storytelling and technology to create impactful experiences for clients and consumers.
Company Description:
- MERGE is built differently to deliver storytelling through technology
- Expertise spans consumer and health brands, with a deep understanding of consumer behavior and health journeys
- Offers a wide range of services, including strategy, creative, PR & communications, experience engineering, performance marketing, media, and digital platform development
Company Specialties:
- Business strategy
- Branding
- Creative
- Social Media
- Media Services
- UI & UX Design
- Technology Infrastructure
- eCommerce
- Digital Asset Management
- Marketing
- CRM
- Research
- Content management systems
- Strategy
- Digital marketing
- Financial marketing
- Healthcare marketing
- Storytelling
- Data analytics
- Marketo
- Business intelligence
- Paid media
- Performance marketing
- Marketing strategy
- Media
- Platform services
- Food marketing
- QSR marketing
- Casual dining marketing
- Health insurance marketing
- Health provider marketing
- Retail marketing
- Consumer marketing
- Sitecore services
- Domo
- Website development
- Adobe Workfront Marketing
Company Website: http://www.mergewell.com
ASSUMPTION: MERGE's unique approach to storytelling through technology sets it apart in the advertising industry, focusing on creating meaningful experiences for clients and consumers.
📊 Role Analysis
Career Level: Mid-level to senior role, with the opportunity to grow and manage a team
Reporting Structure: The Account Director will report directly to the agency's leadership team and work closely with various departments, including creative, strategy, and media
Work Arrangement: Hybrid work arrangement, with a combination of on-site and remote work
Growth Opportunities:
- Potential to grow into a leadership role, managing a team of account managers
- Opportunities to work on diverse projects across various industries and clients
- Chance to develop skills in strategic thinking, client management, and team leadership
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand their skills and advance their career within the agency.
🌍 Location & Work Environment
Office Type: Hybrid work environment, with offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles
Office Location(s): 35 Thomson Pl, Boston, MA 02210, US
Geographic Context:
- Boston, MA, is a major hub for healthcare, technology, and finance industries
- The office is located in the Back Bay neighborhood, offering easy access to public transportation and various amenities
- The city is known for its rich history, culture, and diverse communities
Work Schedule: Full-time, with a flexible hybrid work arrangement (on-site and remote work)
ASSUMPTION: The hybrid work environment offers a balance between on-site collaboration and remote flexibility, allowing employees to maintain a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the HR team
- In-person or virtual interview with the hiring manager and/or team members
- Final interview with the agency's leadership team
- Background check and reference check
Key Assessment Areas:
- Communication and presentation skills
- Strategic thinking and problem-solving abilities
- Client management and relationship-building skills
- Understanding of the Life Sciences/Pharma industry and the MLR process
- Cultural fit and alignment with MERGE's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your past work that demonstrate your ability to develop strategies, manage clients, and grow business
- Research MERGE's clients, industry, and values to show your enthusiasm and understanding of the company
ATS Keywords: Account Management, Client Relations, Strategic Thinking, Problem Solving, Communication, Presentation Skills, Marketing, Life Sciences, Pharma, Team Leadership, Creative Solutions, Business Development, Collaboration, Attention to Detail, Trend Analysis, Emerging Technologies
ASSUMPTION: MERGE's hiring process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best fit for both the candidate and the agency.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello, JIRA)
- Client relationship management software (e.g., Salesforce, HubSpot)
- Marketing automation platforms (e.g., Marketo, Pardot)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
ASSUMPTION: The tools and technologies required for this role may vary depending on the specific needs of the client and the project, but strong proficiency in Microsoft Office Suite and relevant industry-specific software is essential.
👔 Cultural Fit Considerations
Company Values:
- Ability: Mastering our craft
- Agility: Delivering with a growth mindset
- Humility: Collaborating for shared success
Work Style:
- Collaborative and team-oriented, with a focus on collective success
- Agile and adaptable, with a willingness to learn and grow
- Results-driven, with a strong commitment to delivering high-quality work
Self-Assessment Questions:
- Do you have experience working in a fast-paced, collaborative environment?
- Are you comfortable managing multiple projects and clients simultaneously?
- Do you thrive on building relationships and driving business growth?
- Are you committed to continuous learning and professional development?
ASSUMPTION: MERGE values candidates who embody their core values of ability, agility, and humility, with a strong commitment to collaboration, continuous learning, and results-driven work.
⚠️ Potential Challenges
- Managing multiple clients and projects simultaneously may require strong organizational skills and time management
- Working in a fast-paced, dynamic environment may present challenges in maintaining work-life balance
- Developing a deep understanding of the Life Sciences/Pharma industry and the MLR process may require additional learning and adaptation
- Navigating a hybrid work environment may present challenges in communication and collaboration
ASSUMPTION: These potential challenges can be mitigated with strong organizational skills, effective time management, continuous learning, and a commitment to open communication and collaboration.
📈 Similar Roles Comparison
- Compared to other account management roles, this position requires a deeper understanding of the Life Sciences/Pharma industry and the MLR process
- Unlike other advertising agencies, MERGE focuses on storytelling through technology, offering a unique approach to client services
- Career progression in this role may involve growing into a leadership position, managing a team of account managers
ASSUMPTION: This role offers a unique blend of account management, industry-specific knowledge, and leadership opportunities, setting it apart from similar positions in the advertising industry.
📝 Sample Projects
- Developing a comprehensive marketing strategy for a new Life Sciences product launch, including in-store and digital campaigns
- Managing a rebranding project for a healthcare provider, ensuring consistent messaging and visual identity across all touchpoints
- Collaborating with a cross-functional team to create an integrated marketing campaign for a consumer health product, driving brand awareness and sales
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Account Director role, highlighting the importance of strategic thinking, client management, and collaboration.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Life Science client services team?
- How does MERGE support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does MERGE approach work-life balance, especially in a hybrid work environment?
- What are the most rewarding aspects of working at MERGE, according to current employees?
ASSUMPTION: Asking these questions will help you gain a deeper understanding of the role, the team, and the company culture, ensuring a strong fit for both you and MERGE.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your past work that demonstrate your ability to develop strategies, manage clients, and grow business
- Research MERGE's clients, industry, and values to show your enthusiasm and understanding of the company
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
