📌 Core Information
🔹 Job Title: Account Director
🔹 Company: MERGE
🔹 Location: Denver, CO
🔹 Job Type: Hybrid
🔹 Category: Advertising Services
🔹 Date Posted: April 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Overseeing the US portfolio for a major life science client
- Acting as a senior leader and key point of contact between the client and agency teams
- Developing effective and innovative solutions to support the client's sales force and digital/non-personal programs
- Balancing the expectations of the agency and clients while maintaining proactive communication
- Growing business by identifying additional needs and implementing solutions
ASSUMPTION: This role requires a high level of strategic thinking, client management, and team leadership skills. The ideal candidate will have experience in account management, preferably within the life sciences industry.
📋 Key Responsibilities
✅ Oversee the US portfolio for a major life science client, ensuring strategies and programs align with business, customer, and marketplace insights
✅ Balance the expectations of the agency and clients, maintaining regular communication to ensure projects are on strategy, on time, and on budget
✅ Guide clients by educating them with strategy, ideas, trends, and thought leadership
✅ Create and build relationships with clients to deliver on the overall needs of the client and agency
✅ Grow business by identifying additional business needs and implementing solutions
✅ Collaborate with senior staff from other departments and liaise with other leaders on the client service team
✅ Manage and grow a team as a mentor and trusted advisor
ASSUMPTION: The responsibilities listed above are not exhaustive and may evolve based on business needs and client requirements.
🎯 Required Qualifications
Education: Bachelor’s degree or equivalent experience
Experience: 8-10 years of account management experience, with a minimum of 3 years in life sciences (vaccines experience or other buy and bill products preferred)
Required Skills:
- Strong background in HCP marketing and developing sales force strategies and tools
- Understands data from clinical trials and real-world evidence studies at a high level
- Superior professional communication and presentation skills
- Ability to evaluate competitive activity and messaging
- Willingness to lead a team in a highly collaborative environment
- Advanced client management skills, especially in expanding business within existing clients
- Commitment to the client, attention to detail, and strong problem-solving ability
Preferred Skills:
- Experience with data analysis tools
- Fluency in additional languages (Spanish, French, etc.)
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and project management tools is likely expected for this role.
💰 Compensation & Benefits
Salary Range: $95,000 - $115,000 per year, based on the individual’s skills, experience, qualifications, location, and other relevant factors.
Benefits:
- Medical, Dental, Vision insurance
- Life Insurance
- 401K plan
- Lifestyle Spending Account
- Employer Paid Life & Disability Insurance
- Flexible Time off & Holidays
Working Hours: Full-time (40 hours per week), with flexibility for hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate based on industry standards for account director roles in the life sciences industry and the company's size. Benefits may include additional perks and rewards not listed here.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services, with a focus on promoting health, wellness, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products.
Company Size: MERGE has 501-1,000 employees, offering a mid-sized company experience with opportunities for growth and collaboration.
Founded: 2018, with a brief history of merging storytelling and technology to promote health, wellness, and happiness.
Company Description:
- MERGE is built differently to deliver storytelling through technology
- Expertise spans consumer and health brands, with a deep understanding of consumer health decisions
- Offers strategy, creative, PR & communications, experience engineering, performance marketing, media, and digital platform development services
- Enduring client partnerships with marquee brands such as Abbott, Blue Cross Blue Shield, GE Healthcare, Supernus, American Express, T-Mobile, Coach, and Meta
Company Specialties:
- Business strategy
- Branding
- Creative services
- Social Media
- Media Services
- UI & UX Design
- Technology Infrastructure
- eCommerce
- Digital Asset Management
- Marketing
- CRM
- Research
- Content management systems
- Strategy
- Digital marketing
- Financial marketing
- Healthcare marketing
- Storytelling
- Data analytics
- Marketo
- Business intelligence
- Paid media
- Performance marketing
- Marketing strategy
- Media
- Platform services
- Food marketing
- QSR marketing
- Casual dining marketing
- Health insurance marketing
- Health provider marketing
- Retail marketing
- Consumer marketing
- Sitecore services
- Domo
- Website development
- Adobe Workfront Marketing
Company Website: http://www.mergewell.com
ASSUMPTION: MERGE's focus on storytelling and technology sets it apart in the advertising services industry, with a strong emphasis on promoting health, wellness, and happiness in the world.
📊 Role Analysis
Career Level: Mid-level to senior, with opportunities for growth and leadership
Reporting Structure: The Account Director reports directly to the Client Services Team Lead and works closely with other department leads and team members
Work Arrangement: Hybrid, with a mix of on-site and remote work
Growth Opportunities:
- Potential to grow into a leadership role within the Client Services team
- Opportunities to work on diverse projects and expand industry knowledge
- Chance to develop and mentor junior team members
ASSUMPTION: The Account Director role at MERGE offers a unique blend of strategic, client management, and leadership responsibilities, with ample opportunities for growth and development.
🌍 Location & Work Environment
Office Type: Hybrid, with offices in Denver, CO, and other major cities
Office Location(s): 1512 Larimer St, Denver, Colorado 80202, US
Geographic Context:
- Denver, CO, is a vibrant city with a growing tech industry and a strong job market
- The Denver office is centrally located, offering easy access to public transportation and amenities
- MERGE's hybrid work arrangement allows for flexibility and a better work-life balance
Work Schedule: Full-time (40 hours per week), with flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work environment at MERGE's Denver office offers a balance between on-site collaboration and remote flexibility, with easy access to urban amenities and a vibrant city culture.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-depth interview with the Client Services Team Lead and other team members
- Final interview with the hiring manager or a panel of senior team members
Key Assessment Areas:
- Client management skills and experience
- Strategic thinking and problem-solving abilities
- Communication and presentation skills
- Industry knowledge and understanding of life sciences
- Cultural fit and alignment with MERGE's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your client management experience and strategic thinking
- Research MERGE's clients and industry focus to demonstrate your understanding of the role and company
ATS Keywords: Account Management, Life Sciences, HCP Marketing, Sales Force Strategies, Communication, Presentation Skills, Problem Solving, Client Management, Team Leadership, Strategic Thinking, Business Development, Attention to Detail, Data Analysis, Market Insights, Creative Solutions
ASSUMPTION: The interview process at MERGE is designed to assess the candidate's client management skills, strategic thinking, and cultural fit, with a focus on industry-specific knowledge and experience.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Data analysis tools (e.g., Excel, Google Analytics, Tableau)
- Marketing automation platforms (e.g., Marketo, Adobe Workfront)
- CRM software (e.g., Salesforce, HubSpot)
ASSUMPTION: The tools and technologies listed above are not exhaustive and may vary based on the specific needs of the role and the client.
👔 Cultural Fit Considerations
Company Values:
- Ability: Mastering our craft
- Agility: Delivering with a growth mindset
- Humility: Collaborating for shared success
Work Style:
- MERGE values a hybrid work arrangement, offering flexibility and a better work-life balance
- The company encourages collaboration and teamwork, with a focus on shared success
- MERGE's culture is built on a foundation of agility, ability, and humility, with a strong emphasis on continuous learning and growth
Self-Assessment Questions:
- Do you have experience managing client relationships in the life sciences industry?
- Are you comfortable working in a hybrid work environment, balancing on-site collaboration and remote flexibility?
- Do you align with MERGE's values of ability, agility, and humility, and how do these values resonate with your personal work style?
ASSUMPTION: MERGE's culture is built on a foundation of agility, ability, and humility, with a strong emphasis on collaboration, continuous learning, and growth. The ideal candidate will align with these values and be comfortable working in a hybrid work environment.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Balancing the expectations of the agency and clients while maintaining proactive communication
- Identifying and implementing solutions for additional business needs
- Adapting to a hybrid work environment and maintaining productivity
- Keeping up with industry trends and client-specific insights
ASSUMPTION: The Account Director role at MERGE presents unique challenges that require strong organizational skills, strategic thinking, and adaptability in a fast-paced, dynamic work environment.
📈 Similar Roles Comparison
- Unlike other account management roles, this position focuses specifically on the life sciences industry and requires a deep understanding of HCP marketing and sales force strategies
- MERGE's focus on storytelling and technology sets it apart in the advertising services industry, with a strong emphasis on promoting health, wellness, and happiness in the world
- As a mid-level to senior role, the Account Director position offers opportunities for growth and leadership within the Client Services team
ASSUMPTION: The Account Director role at MERGE is unique in its focus on the life sciences industry and the company's emphasis on storytelling and technology, offering a compelling opportunity for experienced account managers seeking to grow their careers in a dynamic, innovative environment.
📝 Sample Projects
- Developing and implementing a comprehensive sales force strategy for a major life science client, including sales tools, training materials, and field support resources
- Collaborating with cross-functional teams to create innovative digital/non-personal programs that support the client's sales force and drive brand awareness
- Conducting market research and analysis to identify trends, insights, and opportunities for the client's portfolio, and developing strategic recommendations to capitalize on these findings
ASSUMPTION: The sample projects listed above are not exhaustive and may vary based on the specific needs of the role and the client. However, they provide a snapshot of the strategic, client-focused, and collaborative nature of the Account Director role at MERGE.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Client Services team?
- How does MERGE support the growth and development of its Account Directors?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does MERGE approach client relationships, and what are the expectations for this role in maintaining and growing those relationships?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and commitment to success, while also providing valuable information about the company and the team.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role, with a focus on client management, strategic thinking, and industry-specific knowledge
- Prepare examples of your client management experience and strategic thinking to demonstrate your qualifications during the interview process
- Research MERGE's clients and industry focus to show your understanding of the role and company
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
