📌 Core Information
🔹 Job Title: Account Director
🔹 Company: Silverstripe
🔹 Location: Wellington, New Zealand (Hybrid)
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: July 2, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (Wellington & Auckland)
🚀 Job Overview
Key aspects of this role include:
- Driving growth by identifying and securing new business from both new and existing clients
- Galvanizing clients and inspiring others to take action
- Building strong client relationships and acting as a trusted advisor
- Collaborating with a diverse team to deliver outstanding digital experiences
ASSUMPTION: This role requires a balance of sales, client management, and relationship-building skills. The ideal candidate will have experience in a client-facing role and be comfortable navigating the entire sales lifecycle.
📋 Key Responsibilities
✅ Driving Growth: Identify and secure new business from both new and existing clients
✅ Galvanizing: Rallying clients and inspiring and motivating others to take action
✅ Client Management: Building and maintaining strong client relationships
✅ Collaboration: Working with a diverse team to deliver outstanding digital experiences
ASSUMPTION: The role may involve some domestic travel to meet clients and attend industry events.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Proven experience in a client-facing sales or account management role, with a focus on software, professional services, SaaS, or other technical offerings
Required Skills:
- Proven experience in a client best practice environment, navigating the entire sales lifecycle
- Exceptional relationship-building skills with solid stakeholder management capabilities
- Proven experience working effectively with a variety of client levels, including C-Suite decision-makers
- Confident presentation and negotiation skills
- Strong desire to understand business needs and articulate how cutting-edge products can provide solutions
Preferred Skills:
- Experience selling to the public sector
- CRM proficiency (Salesforce or similar)
- Experience with government procurement and commercial cycles
ASSUMPTION: While technical expertise is not required, a strong understanding of business needs and how technology can address them is essential.
💰 Compensation & Benefits
Salary Range: NZD 120,000 - 160,000 per annum (based on experience and performance)
Benefits:
- Uncapped commission scheme
- Health insurance and wellness programs
- Flexible working arrangements
- Professional development opportunities
- Inclusive workplace culture with a focus on diversity, equity, and inclusion
Working Hours: Full-time, with some flexibility for remote work
ASSUMPTION: The salary range is based on industry standards for similar roles in New Zealand and takes into account the uncapped commission scheme.
📌 Applicant Insights
🔍 Company Context
Industry: Silverstripe operates in the IT Services and IT Consulting industry, focusing on creating digital experiences that work for users, stakeholders, and clients.
Company Size: Silverstripe has 51-200 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Silverstripe was founded in 2000 and has since grown to become a leading provider of digital services in New Zealand.
Company Description:
- Silverstripe helps organizations connect with their customers through valuable interactions on their websites and web apps.
- The company works with a diverse range of clients, including government agencies, banks, telcos, and power companies.
- Silverstripe offers a range of services, including website development, web application development, open-source solutions, content management systems, hosting, and cloud platforms.
Company Specialties:
- Website development
- Web application development
- Open-source solutions
- Content management systems
- Hosting and cloud platforms
- Research & strategy
- UX & design
- Development & testing
- Code reviews
- Intranets
- CMS & developer training
- Agile coaching
- Technical coaching
- Design
- Strategy & design
- Quality assurance testing
- Content & strategy workshops
Company Website: http://www.silverstripe.com
ASSUMPTION: Silverstripe's focus on creating valuable digital experiences for clients sets it apart in the IT Services and IT Consulting industry.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals looking to advance their careers in a client-facing sales or account management role.
Reporting Structure: The Account Director reports directly to the Chief Growth Officer and works closely with the Client Service and Sales Team.
Work Arrangement: This is a hybrid role, with a mix of remote work and on-site presence at Silverstripe's Wellington or Auckland offices.
Growth Opportunities:
- Progression to senior leadership roles within the Client Service and Sales Team
- Expanding industry knowledge and expertise through working with diverse clients
- Developing skills in areas such as strategic planning, team leadership, and client relationship management
ASSUMPTION: The Account Director role offers significant growth opportunities for the right candidate, with the potential to progress to senior leadership positions within the company.
🌍 Location & Work Environment
Office Type: Silverstripe has offices in Wellington and Auckland, with a hybrid work arrangement that combines remote work and on-site presence.
Office Location(s): Level 2, 275 Cuba Street, Wellington, New Zealand 6011, NZ and 41 Shortland Street, Level 2, Auckland, AUK 1010, NZ
Geographic Context:
- Wellington is the capital city of New Zealand and is known for its vibrant arts, culture, and food scenes.
- Auckland is New Zealand's largest city and is a multicultural hub with a diverse range of attractions and experiences.
- Both cities offer a high quality of life, with access to beautiful landscapes, beaches, and outdoor activities.
Work Schedule: The Account Director role follows a standard full-time work schedule, with some flexibility for remote work.
ASSUMPTION: The hybrid work arrangement offers a balance between remote work and on-site collaboration, allowing for flexibility and a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Silverstripe careers page
- Phone or video screen with the hiring manager
- In-depth interview with the Client Service and Sales Team
- Final interview with the Chief Growth Officer
Key Assessment Areas:
- Sales and client management skills
- Relationship-building and stakeholder management capabilities
- Presentation and negotiation skills
- Understanding of business needs and how technology can address them
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your past sales successes and client management strategies
- Research Silverstripe's clients and industry to demonstrate your understanding of the company's focus
ATS Keywords: Client Management, Sales Lifecycle, Stakeholder Management, Relationship Building, Negotiation, Presentation Skills, CRM Proficiency, Public Sector Experience, Technical Sales, High-Value Engagement, Target Achievement, Business Needs Understanding, Communication, Influence, Collaboration, Innovation
ASSUMPTION: The application process for this role is likely to be competitive, so it's essential to tailor your application materials to highlight your relevant experience and skills.
🛠️ Tools & Technologies
- Salesforce or similar CRM systems
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Proficiency in using CRM systems is essential for this role, as it is a key tool for managing client relationships and tracking sales progress.
👔 Cultural Fit Considerations
Company Values:
- Care: Silverstripe prioritizes the well-being and success of its employees and clients
- Camaraderie: The company fosters a collaborative and supportive work environment
- Curiosity: Silverstripe encourages continuous learning and innovation
Work Style:
- Client-focused: The ideal candidate will be driven by a passion for creating valuable digital experiences for clients
- Collaborative: This role requires strong communication and teamwork skills to work effectively with a diverse team
- Innovative: The Account Director should be comfortable working in a dynamic and evolving environment
Self-Assessment Questions:
- Do you have experience working with C-Suite decision-makers and navigating complex sales cycles?
- Are you comfortable working in a hybrid environment, balancing remote work and on-site presence?
- Do you thrive in a client-focused role, with a passion for creating valuable digital experiences?
ASSUMPTION: The ideal candidate for this role will be a strong communicator, collaborative team player, and innovative problem-solver with a passion for creating valuable digital experiences for clients.
⚠️ Potential Challenges
- Managing a diverse portfolio of clients with varying needs and expectations
- Navigating complex sales cycles and government procurement processes
- Balancing remote work and on-site presence in a hybrid work arrangement
- Keeping up with industry trends and technological advancements in the digital services sector
ASSUMPTION: The Account Director role presents unique challenges that require a proactive, solutions-oriented approach and strong client management skills.
📈 Similar Roles Comparison
- Unlike traditional sales roles, this position requires a strong focus on client management and relationship-building
- Silverstripe's focus on creating valuable digital experiences sets it apart from other IT Services and IT Consulting companies
- This role offers significant growth opportunities for the right candidate, with the potential to progress to senior leadership positions within the company
ASSUMPTION: The Account Director role at Silverstripe is unique in its focus on client management, relationship-building, and creating valuable digital experiences for clients.
📝 Sample Projects
- Developing and implementing a strategic account plan for a key government client
- Leading a team to deliver a high-profile digital project for a major financial institution
- Negotiating and closing a complex sales deal with a multinational corporation
ASSUMPTION: The Account Director role involves a diverse range of projects, requiring strong leadership, strategic planning, and client management skills.
❓ Key Questions to Ask During Interview
- Can you describe the typical sales cycle for Silverstripe's clients, and how this role fits into that process?
- How does Silverstripe support its employees' professional development and growth within the company?
- What is the company's approach to fostering an inclusive and diverse workplace culture?
- How does the Account Director role collaborate with other teams within Silverstripe, such as Research & Strategy, UX & Design, and Development & Testing?
- What are the key priorities for this role in the first 90 days, and how will my success be measured?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Silverstripe careers page
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your past sales successes and client management strategies
- Research Silverstripe's clients and industry to demonstrate your understanding of the company's focus
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
