🔹 Job Title: Account Director
🔹 Company: JLL
🔹 Location: Wilmington, NC (On-site)
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 8-10+ years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of client management and leadership skills, with a focus on strategic planning and execution.
✅ Develop and implement strategic account plans that align with client priorities and deliver against those priorities
✅ Communicate effectively at an executive level while also engaging tactically as required
✅ Manage escalatory matters quickly and effectively
✅ Ensure high-quality service delivery that exceeds client expectations
✅ Anticipate client needs and respond to issues in an expedient and professional manner
✅ Build lasting relationships quickly
✅ Hire, attract, and retain top talent employees; improve team performance through regular coaching and feedback
✅ Develop the budget, manage to ensure plan is met or exceeded in growth and profitability
✅ Retain all appropriate business lines and expand business beyond existing product lines or geographies
✅ Proactively identify areas to incorporate innovation into account operations
✅ Proactively identify opportunities for expansion and cross-selling
✅ Create and deliver effective, executive-level reporting
✅ Proactively reach out to other accounts to ensure leading practices are being delivered
✅ Become an internal reference for best-in-class service delivery
✅ Recognize opportunities for account growth, articulate the JLL value proposition, and ensure best practice implementation across the delivery platform
ASSUMPTION: This role requires a high level of adaptability and the ability to balance strategic thinking with tactical execution.
Education: Bachelor's degree (BA/BS) from a four-year college or university, MBA preferred
Experience: 8-10+ years of real estate industry experience preferred
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with a strong background in client management and leadership roles in the real estate industry are likely to be successful in this role.
Salary Range: $120,000 - $160,000 per year (Based on industry standards for an Account Director with 8-10+ years of experience in the real estate industry)
Benefits:
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. Actual salary may vary based on factors such as company performance, candidate qualifications, and market conditions.
Industry: JLL is a global real estate services firm with a focus on technology and innovation. The company provides a wide range of services, including property and facility management, project management, and real estate consulting.
Company Size: JLL has 1,001-5,000 employees globally, providing a large and diverse work environment.
Founded: JLL was founded in 1958 and has since grown into a publicly traded company with a strong global presence.
Company Description:
Company Specialties:
Company Website: www.jll.com
ASSUMPTION: JLL's focus on technology and innovation makes it an attractive employer for candidates interested in the intersection of real estate and tech.
Career Level: This role is at the senior management level, with significant responsibility for strategic decision-making and team leadership.
Reporting Structure: The Account Director reports directly to the regional or global account lead and has full responsibility for the account's success.
Work Arrangement: This role is on-site, with the expectation of being present in the Wilmington, NC office.
Growth Opportunities:
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the company and take on more responsibility.
Office Type: JLL's Wilmington, NC office is a professional, collaborative environment with a focus on innovation and client service.
Office Location(s): Wilmington, NC
Geographic Context:
Work Schedule: The work schedule for this role is typically Monday through Friday, 9:00 AM to 5:00 PM, with the expectation of working additional hours as needed to meet client needs.
ASSUMPTION: Wilmington's coastal location and growing tech industry make it an attractive place to live and work for candidates interested in real estate and technology.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Director, Real Estate, Client Relationship Management, Leadership, Strategic Planning, Team Management, Financial Planning, Sales Strategy, Innovation, Communication, Problem Solving, Coaching, Diversity and Inclusion, Compliance, Risk Management, Cross Selling, Service Delivery, Performance Management
ASSUMPTION: JLL's application process is designed to assess candidates' skills and experiences in client management, leadership, and real estate, with a focus on strategic thinking and problem-solving.
ASSUMPTION: This role requires proficiency in Microsoft Office Suite and CRM software, with a working knowledge of project management and data visualization tools.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: JLL values candidates who are client-focused, collaborative, and committed to acting with integrity. Successful candidates will be able to thrive in a dynamic, team-oriented work environment.
ASSUMPTION: This role requires strong time management, prioritization, and adaptability skills to successfully manage multiple client priorities and a dynamic work environment.
ASSUMPTION: This role is similar to other Account Director roles in the real estate industry, with a focus on strategic planning, client management, and team leadership. However, the specific responsibilities and requirements may vary depending on the company and its clients.
ASSUMPTION: These sample projects illustrate the strategic, leadership, and tactical responsibilities of the Account Director role, with a focus on client management, team leadership, and financial results.
ASSUMPTION: These key questions help candidates better understand the role, the company, and the real estate industry, as well as the specific challenges and opportunities facing the Account Director and the company's clients.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.