📌 Core Information
🔹 Job Title: Account Director - Care
🔹 Company: OneAdvanced
🔹 Location: Birmingham, United Kingdom
🔹 Job Type: On-site
🔹 Category: Software Development
🔹 Date Posted: 2025-06-23
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing high value customer relationships in the Care business
- Overseeing the sales cycle from initial opportunity to closure and renewal
- Generating and closing opportunities within the existing customer base
- Providing accurate sales forecasts and achieving individual sales targets
- Building and maintaining strong working relationships with customers and internal teams
ASSUMPTION: This role requires a balance of strong sales skills, customer relationship management, and strategic planning to achieve success.
📋 Key Responsibilities
✅ Manage relationships across a complex portfolio of high value customers in the Care business
✅ Oversee the sales cycle from initial opportunity to closure and renewal
✅ Actively generate and close opportunities within the existing customer base
✅ Provide accurate sales forecasts for any given month or year
✅ Develop and maintain account plans to achieve individual sales targets
✅ Manage customer relationships, building out key contacts, including C-Suite
✅ Support the wider business with opportunity generation for cross sell
✅ Ensure the delivery of Existing Business revenue in line with the financial year target
✅ Build and maintain a healthy pipeline with adequate coverage for achievement of targets
✅ Build strong working relationships with all Advanced departments to ensure relevant support is available
✅ Work closely with the internal marketing team to create and manage sales campaigns targeting whitespace in the client base
✅ Deliver an accurate weekly sales forecast
✅ Work with the Sales Manager / VP to identify key opportunities for growth
✅ Negotiate and close contract renewals, working closely with the Sales Manager / VP
✅ Build relationships with customer leadership teams and understand the internal and external factors influencing their business
✅ Position Advanced’s strategy to the customer leadership team
✅ Document daily activity in Salesforce to track performance
✅ Drive to a goal of all customers becoming referenceable
✅ Visit customers regularly to carry out regular strategic account reviews with key stakeholders
✅ Work with Customer Success to resolve any escalations and ensure value is derived from investment in Advanced
✅ Demonstrate a sound knowledge of Advanced’s product and service offerings
ASSUMPTION: This role requires a high level of customer focus, sales acumen, and strategic thinking to succeed in managing high value customer relationships and achieving sales targets.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Proven track record of success in B2B new business sales within a complex client portfolio, with a focus on the healthcare/public sector
Required Skills:
- Strong negotiation and closing skills
- Effective communication and time management skills
- Strong and demonstrable experience of building relationships and selling at director-level
- Consistent performance of delivering sales and customer satisfaction targets
- Experience of account planning and contract management
- Ability to sell business value to Finance and Business stakeholders using ROI and TCO models
- Discovery, planning, and closing skills
- Objection handling
- Excellent communication skills
- Proven experience of selling cloud software, ideally HR, Payroll, and/or Finance
- Empathetic and successful at engaging with all levels in an organization
- Strong focus on building relationships and working within a team-selling environment
- Strong discovery skills
- Technology awareness; for example, cloud platforms, integration, and analytics
Preferred Skills:
- Experience using Salesforce CRM
- Familiarity with the healthcare or public sector
ASSUMPTION: Candidates should have a strong background in sales, with a proven track record of success in managing complex client portfolios and achieving sales targets.
💰 Compensation & Benefits
Salary Range: £60,000 - £80,000 per annum (based on industry standards for a senior sales role in the UK)
Benefits:
- Wellbeing focused - Annual Leave, Employee Assistance Programme, Endometriosis Friendly Employer
- Personal Growth - Development Programmes, Performance Bonus
- Financial Wellbeing - Pension Scheme, Income Protection Insurance
- Recognition - Performance & Talent platform
- Making a Difference - MatchIt!, Volunteering Time, Pennies From Heaven
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for customer meetings and events
ASSUMPTION: The salary range is estimated based on industry standards for senior sales roles in the UK, with additional benefits and perks offered by OneAdvanced to attract and retain top talent.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, with a focus on business software and services for critical sectors such as healthcare, education, and finance
Company Size: 1,001-5,000 employees, providing a large and diverse work environment with ample opportunities for growth and collaboration
Founded: 2008, with a history of growth and expansion in the UK and global markets
Company Description:
- OneAdvanced is one of the UK’s largest providers of business software and services, serving 20,000+ global customers with an annual turnover of £330M+
- The company manages 1.5 million 111 calls per month, supports over 2 million Further Education learners across the UK, handles over 10 million wills, and more
- OneAdvanced powers the world of work through its sector-focused software, effortlessly getting the job done and giving customers the freedom to focus on thriving for their customers and their people
Company Specialties:
- Accounting software
- Business intelligence software
- HR & payroll software
- Document management
- Cloud computing
- Managed services
- SaaS
- Patient management
- Practice management
- Electronic call monitoring
- Procurement software
- Education software
- CRM
- ERP
Company Website: oneadvanced.com
ASSUMPTION: OneAdvanced is a well-established and growing company in the software development industry, with a strong focus on providing business software and services to critical sectors.
📊 Role Analysis
Career Level: Senior, with the opportunity to grow and develop within the company
Reporting Structure: The Account Director will report directly to the Sales Manager or VP and work closely with internal teams, such as marketing and customer success, to achieve sales targets
Work Arrangement: On-site, with the expectation of regular customer visits and occasional travel for meetings and events
Growth Opportunities:
- Progression to a leadership or management role within the sales department
- Expansion into new markets or product lines within the company
- Development of skills and expertise through training and mentorship programs
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a clear path for career progression within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with on-site amenities and facilities
Office Location(s): The Mailbox, Level 3, 101 Wharfside Street, Birmingham, B1 1RF, GB
Geographic Context:
- Birmingham is the second-largest city in the UK, with a diverse and multicultural population
- The city offers a vibrant cultural scene, with numerous attractions, restaurants, and entertainment options
- Birmingham is well-connected by road, rail, and air, with easy access to major transportation hubs
Work Schedule: Full-time, with flexibility for customer meetings and events, as well as occasional travel
ASSUMPTION: The office environment at OneAdvanced is modern and collaborative, with a focus on employee wellbeing and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR department
- On-site or virtual interview with the hiring manager and/or team members
- Final interview with the Sales Manager or VP
- Background check and reference check
Key Assessment Areas:
- Sales skills and experience
- Customer relationship management
- Strategic thinking and planning
- Communication and presentation skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant sales experience and skills
- Prepare examples of your past sales achievements and customer success stories
- Research OneAdvanced and the Care business to demonstrate your understanding of the company and its products
- Prepare thoughtful questions to ask the interviewer about the role, team, and company
ATS Keywords: Account Director, Care, Sales, Customer Relationship Management, Strategic Planning, Cloud Software, Salesforce, B2B, New Business Sales, Complex Client Portfolio, Sales Targets
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing the candidate's sales skills, customer relationship management, and strategic thinking.
🛠️ Tools & Technologies
- Salesforce CRM
- Microsoft Office Suite
- Cloud-based software and platforms
- Video conferencing and collaboration tools (e.g., Microsoft Teams, Zoom)
ASSUMPTION: The Account Director will be expected to use Salesforce CRM and other relevant tools to manage customer relationships, track sales performance, and collaborate with internal teams.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Empowering
- Inclusive
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Results-driven and focused on achieving sales targets
- Customer-focused and committed to delivering exceptional customer experiences
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic sales environment?
- Are you comfortable building and maintaining relationships with high-value customers?
- Do you have a proven track record of success in achieving sales targets?
- Are you able to work collaboratively with internal teams to achieve shared goals?
- Do you have a strong customer focus and commitment to delivering exceptional customer experiences?
ASSUMPTION: OneAdvanced values a customer-centric, innovative, collaborative, empowering, and inclusive work environment, with a focus on delivering exceptional customer experiences and achieving sales targets.
⚠️ Potential Challenges
- Managing a complex portfolio of high-value customers in the Care business
- Achieving sales targets in a competitive market
- Balancing customer relationship management with strategic planning and sales execution
- Occasional travel and customer visits, which may require flexibility in working hours
ASSUMPTION: This role presents unique challenges and opportunities for the right candidate, with a focus on managing high-value customer relationships, achieving sales targets, and balancing customer relationship management with strategic planning and sales execution.
📈 Similar Roles Comparison
- Unlike other sales roles, this position focuses on managing high-value customer relationships in the Care business, with a strong emphasis on customer relationship management and strategic planning
- In the software development industry, this role is unique in its focus on the Care business and the management of high-value customer relationships
- Career progression in this role may lead to leadership or management positions within the sales department, with opportunities to expand into new markets or product lines
ASSUMPTION: This role is unique in its focus on the Care business and the management of high-value customer relationships, with significant growth opportunities for the right candidate.
📝 Sample Projects
- Developing and implementing a strategic account plan for a high-value customer in the Care business
- Identifying and pursuing new opportunities within the existing customer base to achieve sales targets
- Collaborating with internal teams, such as marketing and customer success, to deliver exceptional customer experiences and drive customer satisfaction
ASSUMPTION: These sample projects illustrate the strategic and customer-focused nature of the Account Director role, with a focus on managing high-value customer relationships and achieving sales targets.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does OneAdvanced support the growth and development of its sales team members?
- What are the key challenges and opportunities facing the Care business, and how can this role contribute to its success?
- How does OneAdvanced measure and track sales performance, and what are the expectations for this role?
- What is the work-life balance like for this role, and how does OneAdvanced support its employees in achieving a healthy work-life balance?
ASSUMPTION: These key questions help candidates better understand the role, the company, and the work-life balance, enabling them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant sales experience and skills
- Prepare examples of your past sales achievements and customer success stories
- Research OneAdvanced and the Care business to demonstrate your understanding of the company and its products
- Prepare thoughtful questions to ask the interviewer about the role, team, and company
- Follow up with the hiring manager or HR department one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
