📌 Core Information
🔹 Job Title: Account Director - Custodial
🔹 Company: Dexterra
🔹 Location: Kelowna, British Columbia, Canada
🔹 Job Type: Full-time
🔹 Category: Facilities Services
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing client relationships and overseeing on-site work activities
- Providing leadership and direction to staff, ensuring high performance levels
- Contributing to recruitment, orientation, scheduling, training, and performance management
- Accountable for contract performance assessment and maintaining KPIs
- Working collaboratively to exceed client expectations in a fast-paced, dynamic environment
ASSUMPTION: This role requires a high level of autonomy and strong organizational skills to manage multiple sites and clients effectively.
📋 Key Responsibilities
✅ Helps manage the day-to-day relationship with the client
✅ Contributes to managing, planning, and coordinating all on-site work activities
✅ Provides leadership and direction to staff as defined by contract documents
✅ Participates in recruitment, orientation, scheduling, training, and performance of all staff
✅ Accountable for the contract Performance Assessment Process
✅ Works collaboratively to ensure KPIs are met and facilities are maintained at high performance levels
✅ Maintains a high level of training/competency for all staff and ensures contractors operate at the highest standards and safely always
ASSUMPTION: This role involves a significant amount of travel to multiple sites, requiring strong time management and adaptability.
🎯 Required Qualifications
Education: Relevant degree or diploma in a related field (e.g., Business, Facility Management, or a related discipline)
Experience: 5-10 years of relevant experience, with at least 3 years in a similar role managing multiple sites and clients
Required Skills:
- Proven experience in client management and project management
- Background in the aviation industry
- Familiarity with multi-function project management, cost estimating, budget planning, and business accounting
- Experience in emergency response or military environments, with a demonstrated ability to work effectively under pressure
- Demonstrated knowledge of provincial government health and safety codes and standards
- Clear criminal record check required for this role
Preferred Skills:
- PMP certification
- Experience in facilities management or a related field
- Bilingualism (English/French)
ASSUMPTION: Due to the nature of the role, candidates with experience in the aviation industry or a related field will have a significant advantage.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 CAD per year, based on experience and qualifications. This is an estimate, and the actual salary may vary.
Benefits:
- Career advancement opportunities
- Employee Referral Program
Working Hours: Full-time, with flexible hours as needed to meet client demands
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Facilities Services. Dexterra operates in a competitive market, providing support services for the creation, management, and operation of infrastructure across Canada.
Company Size: Dexterra is a mid-sized company with 5,001-10,000 employees, offering a range of facilities management services, workforce accommodation solutions, and other support services to diverse clients in the public and private sectors.
Founded: Dexterra was founded in 2001 and has since grown to become a publicly listed corporation (TSX:DXT).
Company Description:
- Dexterra Group is a publicly listed corporation delivering a range of support services for the creation, management, and operation of infrastructure across Canada.
- Powered by people, Dexterra brings best-in-class regional expertise to every challenge and delivers innovative solutions, giving clients confidence in their day-to-day operations.
- The company's activities include a comprehensive range of facilities management services, industry-leading workforce accommodation solutions, and other support services for diverse clients in the public and private sectors.
Company Specialties:
- Facilities Management
- Workforce Accommodation Solutions
- Support Services
Company Website: dexterra.com
ASSUMPTION: Dexterra's extensive experience and industry knowledge make it an attractive employer for candidates seeking a stable and growing company in the facilities services sector.
📊 Role Analysis
Career Level: This role is at the mid-level management tier, requiring a balance of strategic thinking and hands-on execution.
Reporting Structure: The Account Director reports directly to the Regional Manager or Vice President and oversees a team of site managers and staff.
Work Arrangement: This is an on-site role with frequent travel to multiple client sites. Flexible hours may be required to meet client demands.
Growth Opportunities:
- Progression to a senior management role, such as Regional Manager or Vice President
- Expansion into related roles within Dexterra's diverse service offerings
- Development of leadership and management skills through on-the-job experience and training opportunities
ASSUMPTION: Given Dexterra's growth and diverse service offerings, there are ample opportunities for career progression within the company.
🌍 Location & Work Environment
Office Type: Dexterra's Kelowna office is a professional, modern workspace with a collaborative and inclusive culture.
Office Location(s): 3333 University Way, Kelowna, BC V1V 1V7, Canada
Geographic Context:
- Kelowna is located in the Okanagan Valley, offering a mild climate, beautiful landscapes, and a high quality of life.
- The city is home to a diverse economy, with significant growth in the technology, healthcare, and tourism sectors.
- Kelowna International Airport is conveniently located near the city center, making it easily accessible for frequent travel.
Work Schedule: Full-time, with flexible hours as needed to meet client demands. Occasional overtime may be required.
ASSUMPTION: The Kelowna office offers a dynamic and engaging work environment, with opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR department
- In-person or video interview with the hiring manager and/or other team members
- Background check and reference checks
- Job offer and onboarding
Key Assessment Areas:
- Client management and relationship-building skills
- Project management and organizational skills
- Leadership and team management abilities
- Problem-solving and decision-making skills
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on client management, project management, and leadership.
- Prepare examples of your achievements in managing multiple sites and clients, as well as your experience working under pressure.
- Demonstrate your understanding of Dexterra's business and the facilities services industry in your interview.
ATS Keywords: Client Management, Project Management, Budget Planning, Cost Estimating, Emergency Response, Military Experience, Health and Safety Standards, Team Leadership, Recruitment, Training, Performance Assessment, KPI Management, Problem Solving, Communication, Camaraderie, Diversity and Inclusion
ASSUMPTION: Dexterra's hiring process is designed to assess candidates' technical skills, as well as their cultural fit and ability to thrive in a dynamic, collaborative environment.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management software (e.g., Microsoft Project, Asana, Trello)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Facilities management software (e.g., IBM Maximo, Planon, Accruent)
ASSUMPTION: The specific tools and technologies used may vary depending on the client and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Safety: Prioritizing the safety and well-being of employees and clients
- Integrity: Acting with honesty and transparency in all interactions
- Respect: Valuing diversity and inclusion, and treating everyone with kindness and consideration
- Accountability: Taking responsibility for one's actions and delivering on commitments
- Collaboration: Working together to achieve common goals and drive success
Work Style:
- Adaptable: Able to thrive in a dynamic, fast-paced environment with changing priorities
- Results-driven: Focused on achieving outcomes and delivering exceptional client experiences
- Team-oriented: Committed to working collaboratively and supporting colleagues to succeed
- Problem-solving: Proactive in identifying and addressing challenges, and finding innovative solutions
Self-Assessment Questions:
- Do you have experience managing multiple sites and clients, and can you provide examples of your success in this area?
- How do you prioritize and manage your time effectively when faced with competing demands and tight deadlines?
- Can you describe a situation where you had to work collaboratively with a diverse team to achieve a common goal, and what was the outcome?
ASSUMPTION: Dexterra values candidates who are adaptable, results-driven, and committed to working collaboratively in a dynamic environment.
⚠️ Potential Challenges
- Managing multiple sites and clients, each with their own unique needs and expectations
- Working under pressure and tight deadlines to meet client demands
- Adapting to changes in priorities and project scope
- Ensuring the safety and well-being of employees and clients in a dynamic work environment
ASSUMPTION: Given the nature of the role, candidates must be comfortable working in a fast-paced, dynamic environment and able to manage multiple priorities effectively.
📈 Similar Roles Comparison
- Unlike related roles in facilities management or project management, this role requires a strong focus on client management and relationship-building, with a significant portion of time dedicated to client-facing activities.
- While the aviation industry is a specific focus, the skills and experience required for this role are transferable to other industries and sectors.
- Career progression in this role may lead to senior management positions within Dexterra's diverse service offerings, providing opportunities for growth and development within the company.
ASSUMPTION: Candidates should consider the unique aspects of this role and how their skills and experience align with the specific requirements and demands of the position.
📝 Sample Projects
- Managing a custodial contract for a large airport, ensuring high standards of cleanliness and safety while working around flight operations and other airport activities
- Leading a team to implement a new facilities management software system, improving efficiency and data-driven decision-making
- Collaborating with clients to develop and implement customized maintenance plans, optimizing resource allocation and minimizing downtime
ASSUMPTION: The specific projects and initiatives undertaken in this role will vary depending on the client and their unique needs and requirements.
❓ Key Questions to Ask During Interview
- Can you describe the typical day-to-day responsibilities of this role, and how they may vary depending on the client and project?
- How does Dexterra support the professional development and growth of its employees, particularly in management and leadership roles?
- Can you provide an example of a time when you had to manage a challenging client relationship, and how you successfully navigated the situation?
- What are the key priorities for this role in the first 90 days, and how will my performance be measured and evaluated?
- How does Dexterra foster a culture of diversity, inclusion, and belonging, and what initiatives are in place to support employees from underrepresented groups?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to understanding the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on client management, project management, and leadership.
- Prepare examples of your achievements in managing multiple sites and clients, as well as your experience working under pressure.
- Demonstrate your understanding of Dexterra's business and the facilities services industry in your interview.
- Follow up with the hiring manager one week after your interview to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
