Account Director, Digital Native

📌 Core Information

🔹 Job Title: Account Director, Digital Native

🔹 Company: OpenAI

🔹 Location: Singapore (Hybrid: 3 days in-office)

🔹 Job Type: Full-Time

🔹 Category: Research Services

🔹 Date Posted: May 7, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Managing key accounts and developing comprehensive account plans
• Leading enterprise prospects from consideration to successful deployment
• Collaborating with cross-functional teams to build and execute complex customer programs
• Achieving consumption revenue targets and managing forecasts
• Analyzing key account metrics and providing insights to stakeholders

ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to navigate complex customer relationships.

📋 Key Responsibilities

✅ Manage ~12 key accounts, developing and executing strategies for a comprehensive account plan

✅ Lead enterprise prospects’ journeys from consideration to successful deployment

✅ Partner with solutions and research engineering to build and execute complex customer programs and projects

✅ Own a consumption revenue target and manage consumption revenue forecasts

✅ Analyze key account metrics to create reports and provide insights to internal and external stakeholders

✅ Closely monitor the industry landscape to contribute to product roadmap and other corporate strategies

✅ Collaborate with various teams, support recruitment, and contribute to company culture development

ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills to manage multiple priorities.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 9+ years selling platform-as-a-service and/or software-as-a-service

Required Skills:

• Proven track record of achieving revenue targets of $1M+ per year for 3+ years
• Experience designing and executing complex deal strategies
• Background supporting the growth of fast-growing, high-performance companies
• Experience working directly with C-level executives
• Ability to communicate technical concepts to customers and internal stakeholders
• Experience leading high-visibility customer events (CAB, conferences, product launches, etc.)
• Ability to gather, distill, and process complex market intelligence

Preferred Skills:

• Experience in the AI or tech industry
• Fluency in multiple languages

ASSUMPTION: Candidates with experience in AI or tech industries may have an advantage, but relevant transferable skills from other industries will also be considered.

💰 Compensation & Benefits

Salary Range: SGD 250,000 - 350,000 per year (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Generous time off and parental leave policies
• Relocation assistance for new employees

Working Hours: Full-time (40 hours/week) with flexible hours and a hybrid work model (3 days in-office)

ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on skills, experience, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: OpenAI operates in the AI research and deployment sector, focusing on creating safe, general-purpose artificial intelligence that benefits all of humanity.

Company Size: OpenAI has 201-500 employees, providing a mid-sized company environment with ample opportunities for growth and impact.

Founded: OpenAI was founded in 2015, with a mission to ensure that general-purpose artificial intelligence benefits all of humanity.

Company Description:

• OpenAI is dedicated to creating safe AI systems and deploying them responsibly through its products.
• The company values diversity, equity, and inclusion, investing in initiatives to ensure that AI benefits everyone.
• OpenAI is committed to putting alignment of interests first, ahead of profit.

Company Specialties:

• Artificial Intelligence and Machine Learning

Company Website: openai.com

ASSUMPTION: OpenAI's focus on safety and human needs in AI development sets it apart from other companies in the industry.

📊 Role Analysis

Career Level: This role is at the senior level, with significant autonomy and strategic decision-making responsibilities.

Reporting Structure: The Account Director reports directly to the Head of Sales and collaborates with various teams, including Solutions, Marketing, and Engineering.

Work Arrangement: This role operates on a hybrid work model, with 3 days in the office and 2 days remote.

Growth Opportunities:

• Potential to move into a leadership role, such as Head of Sales or Regional Sales Director, as the company grows
• Opportunities to work on high-impact projects and contribute to OpenAI's mission
• Chance to learn from and collaborate with world-class AI researchers and engineers

ASSUMPTION: Growth opportunities will depend on the company's expansion and the individual's performance and interests.

🌍 Location & Work Environment

Office Type: OpenAI's Singapore office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Singapore (exact address not specified)

Geographic Context:

• Singapore is a global tech hub with a thriving AI ecosystem
• The city-state offers a high quality of life, with excellent education, healthcare, and infrastructure
• Singapore is known for its multiculturalism, with a diverse range of food, arts, and cultural experiences

Work Schedule: Full-time (40 hours/week) with flexible hours and a hybrid work model (3 days in-office)

ASSUMPTION: The work environment at OpenAI is dynamic and fast-paced, with a strong focus on collaboration and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screen with the hiring manager
• On-site or virtual interview with the team
• Final interview with the Head of Sales

Key Assessment Areas:

• Sales strategy and account planning
• Customer engagement and communication skills
• Industry knowledge and market awareness
• Problem-solving and analytical skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past sales strategies, customer engagements, and market analysis
• Demonstrate your passion for AI and understanding of OpenAI's mission

ATS Keywords: Account Management, Sales Strategy, Technical Understanding, Customer Engagement, Revenue Forecasting, Market Analysis, C-Level Communication, Project Management, Team Collaboration, AI Education, Relationship Building, Problem Solving, Strategic Planning, Complex Deal Structuring, Customer-Centric Approach, Industry Monitoring

ASSUMPTION: OpenAI's interview process is designed to assess candidates' strategic thinking, communication skills, and cultural fit.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Data analysis and visualization tools (e.g., Excel, Google Analytics)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Safety: Prioritizing the responsible development and deployment of AI
• Human-Centered: Ensuring that AI benefits all of humanity
• Collaboration: Working together to achieve our mission

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on innovation and continuous learning

Self-Assessment Questions:

• How do you prioritize safety and human-centeredness in your sales approach?
• Can you describe a time when you successfully collaborated with cross-functional teams to achieve a common goal?
• How do you stay up-to-date with industry trends and market changes, and how do you incorporate this knowledge into your sales strategies?

ASSUMPTION: OpenAI values candidates who are passionate about their mission, collaborative, and committed to responsible AI development.

⚠️ Potential Challenges

• Managing a large number of key accounts and balancing multiple priorities
• Navigating a fast-paced and dynamic work environment
• Working with complex customer programs and projects
• Adapting to a hybrid work model and maintaining productivity

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a strategic mindset.

📈 Similar Roles Comparison

• Unlike traditional sales roles, this position requires a deep understanding of AI and its applications
• OpenAI's focus on safety and human-centeredness sets it apart from other AI companies
• This role offers the opportunity to work on high-impact projects and contribute to OpenAI's mission

ASSUMPTION: Candidates should consider their interest in AI and OpenAI's mission when evaluating this role compared to similar positions.

📝 Sample Projects

• Developing a comprehensive account plan for a key enterprise customer, including strategies for customer engagement, product adoption, and revenue growth
• Leading a high-visibility customer event, such as a product launch or customer advisory board meeting, to drive customer engagement and adoption
• Analyzing market trends and competitor activities to inform OpenAI's product roadmap and corporate strategies

ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of the Account Director role at OpenAI.

❓ Key Questions to Ask During Interview

• How does OpenAI ensure the responsible development and deployment of AI in its products?
• Can you describe the team structure and dynamics within the Sales department?
• How does OpenAI support the growth and development of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does OpenAI foster a diverse, equitable, and inclusive work environment?

ASSUMPTION: These questions are designed to provide insight into OpenAI's culture, team dynamics, and expectations for the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past sales strategies, customer engagements, and market analysis
• Demonstrate your passion for AI and understanding of OpenAI's mission
• Follow up with the hiring manager one week after your application, expressing your interest in the role and any additional information you can provide

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.