📌 Core Information
🔹 Job Title: Account Director
🔹 Company: Performant Corp
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Managing assigned customers and projects to ensure satisfaction and financial results
- Leading cross-functional client-related projects and teams
- Identifying opportunities to expand Performant's services footprint within assigned accounts
- Collaborating with sales executives to scope opportunities and develop sales discussions with clients
- Monitoring forecasting and growth plans for assigned accounts
ASSUMPTION: This role requires a high level of experience in managing large, national health plan payer accounts and payment integrity audit programs. Strong leadership, communication, and project management skills are essential for success in this position.
📋 Key Responsibilities
✅ Build relational network within assigned accounts and lead cross-functional client-related projects
✅ Leverage relational network to identify opportunities to expand Performant's services footprint
✅ Partner with sales executives to scope opportunity and develop sales discussions with the clients
✅ Monitor forecasting and growth plans for assigned accounts
✅ Ensure delivery of results according to scope of existing contract and identify opportunities for increased efficiencies
✅ Understand customer needs, manage customer expectations, and mitigate risks
✅ Review and input to reporting and analytics for assigned accounts
✅ Handle escalated problem solving and issue resolution, including complex or escalated billing issues
✅ Monitor overall account health and client satisfaction
✅ Direct and supervise work of one or more Account Managers, setting clear expectations and providing coaching and feedback
ASSUMPTION: This role involves managing multiple projects simultaneously, requiring strong organizational skills and the ability to work well under pressure.
🎯 Required Qualifications
Education: Bachelor’s degree in business, finance, management, or related field, or equivalent combination of education and experience
Experience: Minimum 7 years of experience in corporate or healthcare management environment with prior direct responsibility of managing large, national health plan payer accounts
Required Skills:
- Exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities
- Ability to deal well with ambiguity and shift focus and priorities comfortably
- Excellent interpersonal skills and ability to work independently and in cross-functional teams
- Proven ability to provide excellent service to diverse clients and maintain positive attitude in fast-paced, dynamic environment
- Strong computer application skills (Microsoft Office Suite and others)
- Experience in managing projects and programs with cross-matrix teams
- Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure
- Strong process, project, and program management skills
- Strong management skills in coaching, mentoring, and training
Preferred Skills:
- Certified coder, registered nurse, healthcare management, or other medical field degree or certification for healthcare account-focused positions
- Experience managing health plan payers operating on ClarisHealth’s Pareo platform
ASSUMPTION: While not explicitly stated, it is assumed that candidates should have a strong understanding of the healthcare industry, particularly the payment integrity aspect, to be successful in this role.
💰 Compensation & Benefits
Salary Range: $115,000 - $138,000 per year
Benefits:
- Medical, dental, vision, disability coverage options
- Life insurance coverage
- 401(k) savings plans
- Paid family/parental leave
- 11 paid holidays per year
- Sick time and vacation time off annually
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is based on industry standards for similar roles in the United States. However, the actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically focused on identifying and recovering outstanding and improperly paid assets in the healthcare industry
Company Size: Performant Corp has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration
Founded: 1976, with over 45 years of experience in the financial services industry
Company Description:
- Performant helps organizations enhance revenue and contain costs by preventing, identifying, and recovering outstanding and improperly paid assets
- The company applies experienced staff and proprietary technology to make an immediate financial impact for clients
- Performant has more than 1,000 employees and four office locations, with a headquarters in Plantation, Florida
Company Specialties:
- Fraud, waste, and abuse detection and recovery
- Analytics and data processing
- Audit and recovery services
- Government and commercial healthcare services
- Cost containment and prepayment services
- Healthcare audit and medical coding audit
Company Website: http://www.performanthealth.com
ASSUMPTION: Performant Corp is a well-established company with a strong focus on innovation, integrity, fun, and fostering an ownership culture.
📊 Role Analysis
Career Level: Mid to senior-level management position, with the opportunity to mentor and train other Account Managers
Reporting Structure: The Account Director will report directly to the Vice President of Client Services or a similar role
Work Arrangement: Remote work is available for this role, with the expectation of occasional travel to client sites or company offices as needed
Growth Opportunities:
- Potential to advance to a Vice President or Director-level role within the Client Services department
- Opportunities to expand the services footprint within assigned accounts and drive revenue growth
- Chance to develop and refine leadership, project management, and client relationship skills
ASSUMPTION: This role offers significant opportunities for career growth and development within the Client Services department and the broader organization.
🌍 Location & Work Environment
Office Type: Remote work is available, with the expectation of occasional travel to client sites or company offices as needed
Office Location(s): Performant Corp has offices in Plantation, Florida; San Angelo, Texas; Lathrop, California; and Pleasanton, California
Geographic Context:
- The United States offers a large and diverse market for healthcare services, with numerous opportunities for growth and expansion
- The remote work arrangement provides flexibility and the ability to work from various locations within the United States
- The occasional travel requirement may provide opportunities to network and build relationships with clients and colleagues in different regions
Work Schedule: Full-time, typically 40 hours per week, with the expectation of occasional travel as needed
ASSUMPTION: The remote work arrangement offers a high degree of flexibility and the ability to balance work and personal responsibilities effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the Talent Acquisition team
- Phone or video interview with the hiring manager or a member of the Client Services team
- Final interview with the Vice President of Client Services or a similar role
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Demonstrated experience in managing large, national health plan payer accounts and payment integrity audit programs
- Strong leadership, communication, and project management skills
- Ability to build and maintain strong client relationships
- Understanding of the healthcare industry and payment integrity processes
- Alignment with Performant Corp's mission, vision, and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of the healthcare industry and payment integrity processes in your application materials
- Prepare for behavioral interview questions that focus on your experience managing large, national health plan payer accounts and payment integrity audit programs
- Research Performant Corp's mission, vision, and values, and be prepared to discuss how your personal values align with the company's
ATS Keywords: Account Director, Client Services, Healthcare, Payment Integrity, Project Management, Team Leadership, Remote Work, Account Management, Client Relationships, Healthcare Industry, Payment Integrity Audit Programs
ASSUMPTION: The application process for this role may involve several stages, including phone or video screens, interviews with various team members, and a final interview with the Vice President of Client Services or a similar role.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Healthcare-specific software and platforms (e.g., ClarisHealth's Pareo platform)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and clients assigned to the Account Director.
👔 Cultural Fit Considerations
Company Values:
- People: Foster a culture of respect, collaboration, and teamwork
- Innovation: Encourage creativity, continuous learning, and improvement
- Integrity: Uphold ethical standards and maintain transparency in all actions
- Fun: Promote a positive, engaging, and enjoyable work environment
- Ownership: Foster a sense of responsibility and accountability for individual and team success
Work Style:
- Collaborative and team-oriented, with a focus on achieving results through collective effort
- Adaptable and flexible, with the ability to pivot and reprioritize as needed
- Data-driven and analytical, with a strong attention to detail
- Proactive and solution-oriented, with a focus on driving results and continuous improvement
Self-Assessment Questions:
- How do your personal values align with Performant Corp's mission, vision, and values?
- How have you successfully managed large, national health plan payer accounts and payment integrity audit programs in previous roles?
- How do you approach building and maintaining strong client relationships, particularly in a remote work environment?
- How do you balance multiple projects and priorities, and how do you ensure that you are meeting the needs of your clients and internal stakeholders?
ASSUMPTION: Performant Corp values candidates who are passionate about their work, committed to continuous learning and improvement, and dedicated to fostering a positive, engaging, and enjoyable work environment.
⚠️ Potential Challenges
- The remote work arrangement may present challenges in building and maintaining strong client relationships
- The occasional travel requirement may disrupt personal schedules and family commitments
- The fast-paced and dynamic nature of the role may present challenges in managing multiple projects and priorities effectively
- The need to manage complex or escalated billing issues may require additional time and effort to resolve
ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development in the role.
📈 Similar Roles Comparison
- Compared to other Account Director roles in the financial services industry, this role may require a higher level of experience in managing large, national health plan payer accounts and payment integrity audit programs
- The remote work arrangement may provide greater flexibility and work-life balance compared to on-site roles
- The opportunity to drive revenue growth and expand the services footprint within assigned accounts may offer greater career advancement potential compared to more traditional account management roles
ASSUMPTION: This role offers a unique blend of experience, flexibility, and growth opportunities compared to similar roles in the financial services industry.
📝 Sample Projects
- Managing a large-scale payment integrity audit project for a national health plan payer, resulting in significant cost savings and improved client satisfaction
- Leading a cross-functional team to implement a new customer relationship management (CRM) system, improving client communication and data management
- Developing and executing a strategic plan to expand Performant's services footprint within an assigned account, driving revenue growth and enhancing client satisfaction
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available to the Account Director in this role.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader Client Services department and the organization as a whole?
- What are the key priorities for the first 30, 60, and 90 days in this role?
- How does Performant Corp support the professional development and growth of its employees?
- What are the key challenges and opportunities facing the Client Services department and the organization as a whole?
- How does Performant Corp approach diversity, equity, and inclusion in the workplace?
ASSUMPTION: These key questions will help you better understand the role, the organization, and the opportunities for growth and development in this position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link: https://performant.wd1.myworkdayjobs.com/Performant/job/United-States-Remote/Account-Director_R-2025-04-00117
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, particularly your experience managing large, national health plan payer accounts and payment integrity audit programs
- Prepare for behavioral interview questions that focus on your experience managing large, national health plan payer accounts and payment integrity audit programs
- Research Performant Corp's mission, vision, and values, and be prepared to discuss how your personal values align with the company's
- Follow up with the Talent Acquisition team one week after submitting your application to inquire about your application status
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
