Account Director (German speaker)

📌 Core Information

🔹 Job Title: Account Director (German speaker)

🔹 Company: Elevate Global

🔹 Location: London, City of, United Kingdom

🔹 Job Type: Full-time

🔹 Category: Professional Services

🔹 Date Posted: 2025-04-04

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (3 days per week in the office)

🚀 Job Overview

Key aspects of this role include:

• Leading a team and ensuring high-level client services
• Managing large accounts and growing the existing client base
• Providing strategic insights for campaign improvements
• Collaborating with senior stakeholders and new business development teams
• Fluency in English and German

ASSUMPTION: This role requires a balance of strong leadership, strategic thinking, and client management skills. The ideal candidate will have experience in experiential or promotional staffing agencies and be comfortable working with senior stakeholders.

📋 Key Responsibilities

✅ Lead a team and direct others as needed to provide the utmost level of client services

✅ Train your team on Elevate’s processes and ensure they strictly adhere to them

✅ Direct the relationship between the client and agency at senior level, responsible for our larger accounts with support from your team

✅ Interrogate client briefs, understand insight, advise on improvement for a campaign utilizing staffing experience and drive excellent delivery

✅ Create budgets based on client briefs using our rate card and ensuring we hit our margin

✅ Understand fully and manage reconciliation and billing processes from beginning to end. Familiarity with Salesforce tool is beneficial

✅ Grow the existing client base by identifying and seizing opportunities organically or through new areas of the existing business relationships

✅ Work with new business development teams to pitch on some accounts

✅ Responding to RFP’s (for existing clients) providing innovative propositions and coordinating a high-level response

✅ Provide a fun, stimulating and nurturing working environment to help junior team members realise their full potential

ASSUMPTION: This role involves a mix of strategic planning, team management, and client relationship building. The ideal candidate will be comfortable working in a fast-paced environment and have experience managing large-scale staffing projects.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 5-10 years of experience in experiential or promotional staffing agencies, with at least 3 years at an Account Director level

Required Skills:

• Well-developed interpersonal skills and experience in interacting with senior stakeholders
• A first-class listener and communicator, with a willingness to confront issues and make decisions
• Proficient with Excel and familiarity with Salesforce
• Commercially savvy with a strong financial acumen
• Strong project management skills
• Excellent presenting skills and previous experience pitching would be a plus
• Excellent time management, numeracy skills and attention to detail
• Ability to work as a team with senior stakeholders
• Proven team leadership skills
• Fluency in English and German

Preferred Skills:

• Experience with Salesforce
• Previous experience in experiential or promotional staffing agencies

ASSUMPTION: The ideal candidate will have a strong background in account management, with experience in managing large-scale staffing projects. Familiarity with Salesforce and Excel is essential for this role.

💰 Compensation & Benefits

Salary Range: £50,000 - £55,000 per year (based on experience)

Benefits:

• Private healthcare
• Annual bonus opportunity
• Class pass subscription
• Contribution to fitness kit
• Flexible working opportunities – hybrid working with 3 days per week in the office
• Contributions to your home office environment
• Summer and winter company parties
• A very competitive holiday allowance
• Charity and volunteering days
• A mentoring programme
• Access to therapy and mental health first aiders
• Financial advice
• Pension scheme
• Perkbox access

Working Hours: 40 hours per week, with flexible working opportunities

ASSUMPTION: The salary range for this role is competitive and in line with industry standards for an Account Director position in London. The benefits package is comprehensive and designed to support employee wellbeing and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Elevate Global operates in the professional training and coaching industry, focusing on financial literacy training and business education for necessity entrepreneurs in emerging markets.

Company Size: Elevate Global is a small company with 11-50 employees, providing a close-knit and collaborative work environment.

Founded: 2010, with a focus on empowering entrepreneurs, education, technology, and data.

Company Description:

• Elevate Global is the global leader in financial literacy and business education for necessity entrepreneurs in emerging markets
• The company partners with leading banks in emerging markets to provide micro and SME borrowers with practical training, tools, and technology
• Elevate Global operates in Peru, Colombia, and Ecuador, providing bottom-line value to banking partners and supporting SME operators through long-term consulting and data collection

Company Specialties:

• Financial literacy training
• Big data
• Necessity entrepreneurs
• International development
• Education and entrepreneurship education

Company Website: http://elevate.global

ASSUMPTION: Elevate Global is a mission-driven company focused on empowering entrepreneurs and promoting financial inclusion in emerging markets. The company's small size allows for a collaborative and innovative work environment.

📊 Role Analysis

Career Level: This role is at the senior management level, with a focus on strategic decision-making and team leadership.

Reporting Structure: The Account Director reports directly to the Head of Client Services and oversees a team of account managers and executives.

Work Arrangement: This role is a hybrid position, with 3 days per week in the office and 2 days working remotely.

Growth Opportunities:

• Progression to a Head of Client Services or similar leadership role
• Expansion into new markets or business areas
• Development of skills in areas such as business development, strategic planning, or team management

ASSUMPTION: This role offers significant opportunities for career growth and development within the company. The ideal candidate will be proactive in seeking out new challenges and learning opportunities.

🌍 Location & Work Environment

Office Type: Elevate Global's London office is a modern, collaborative workspace designed to foster creativity and productivity.

Office Location(s): 1369 Avenida San Luis, 3, San Luis, Lima 15021, PE; Carrera 16a 80 - 74, Sexto Piso, Bogotá, Colombia, CO; and a virtual office in Phoenix, AZ, US

Geographic Context:

• London is a vibrant, multicultural city with a thriving business ecosystem
• The city is home to numerous financial institutions and professional services firms
• London offers a wide range of cultural attractions, entertainment options, and recreational activities

Work Schedule: The work schedule for this role is flexible, with a focus on results and productivity rather than strict hours.

ASSUMPTION: The London office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional development. The city's vibrant culture and diverse offerings make it an attractive location for both work and leisure.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the HR team
• In-person or virtual interview with the hiring manager and/or team members
• Final interview with the Head of Client Services
• Job offer and onboarding

Key Assessment Areas:

• Client management and relationship-building skills
• Strategic thinking and problem-solving abilities
• Leadership and team management capabilities
• Communication and presentation skills
• Fluency in English and German

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the company's mission and values in your application materials
• Prepare for interview questions related to your experience with client management, strategic planning, and team leadership
• Be ready to discuss your approach to growing the existing client base and providing strategic insights for campaign improvements

ATS Keywords: Account Director, Client Management, Team Leadership, Strategic Planning, Business Development, Salesforce, Excel, German Fluency

ASSUMPTION: The interview process for this role is designed to assess the candidate's fit with the company's culture and values, as well as their relevant skills and experience. The ideal candidate will be proactive in preparing for the interview and demonstrating their qualifications.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Excel
• Project management tools (e.g., Asana, Trello, or Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, or Google Workspace)

ASSUMPTION: The ideal candidate will have experience with Salesforce and Excel, as well as a willingness to learn and adapt to new tools and technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Empowering entrepreneurs
• Education
• Technology and data
• Risk assessment
• Portfolio optimization
• Financial inclusion

Work Style:

• Collaborative and team-oriented
• Innovative and forward-thinking
• Data-driven and analytical
• Adaptable and responsive to change

Self-Assessment Questions:

• How do you align with Elevate Global's mission to empower entrepreneurs and promote financial inclusion?
• How do you approach managing a team and fostering a collaborative work environment?
• How do you balance strategic planning with day-to-day client management and team leadership?

ASSUMPTION: Elevate Global values candidates who are passionate about the company's mission and committed to fostering a collaborative and innovative work environment. The ideal candidate will be proactive in assessing their fit with the company's values and work style.

⚠️ Potential Challenges

• Managing a team remotely and ensuring consistent performance
• Balancing strategic planning with day-to-day client management and team leadership
• Adapting to a fast-paced and evolving work environment
• Managing client expectations and ensuring high-level client services

ASSUMPTION: The ideal candidate will be proactive in addressing these challenges and demonstrating their ability to thrive in a dynamic and fast-paced work environment.

📈 Similar Roles Comparison

• This role is similar to an Account Director position in a marketing or advertising agency, with a focus on client management and team leadership
• However, this role is unique in its focus on financial literacy training and business education for necessity entrepreneurs in emerging markets
• Career progression in this role could lead to leadership positions within the company or expansion into new markets or business areas

ASSUMPTION: While this role shares similarities with other Account Director positions, its unique focus on financial literacy training and business education for necessity entrepreneurs in emerging markets sets it apart. The ideal candidate will be passionate about the company's mission and committed to driving meaningful impact in the industry.

📝 Sample Projects

• Developing and implementing a strategic plan to grow the existing client base by 20% within the first year
• Managing a team to deliver a high-profile event for a major client, with a focus on exceptional client service and innovative event design
• Conducting a comprehensive review of the company's billing and reconciliation processes and implementing improvements to enhance efficiency and accuracy

ASSUMPTION: These sample projects demonstrate the strategic, team management, and operational skills required for success in this role. The ideal candidate will be proactive in identifying opportunities for growth and improvement and driving meaningful impact in their work.

❓ Key Questions to Ask During Interview

• How does Elevate Global support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does Elevate Global measure the success of its client relationships and account management strategies?
• What opportunities are there for career progression within the company?
• How does Elevate Global foster a collaborative and innovative work environment?

ASSUMPTION: These interview questions are designed to provide insight into the company's culture, values, and approach to employee development and growth. The ideal candidate will be proactive in asking thoughtful and insightful questions to demonstrate their interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for interview questions related to your experience with client management, strategic planning, and team leadership
• Be ready to discuss your approach to growing the existing client base and providing strategic insights for campaign improvements
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.