Account Director (Learning & Capabilities)

📌 Core Information

🔹 Job Title: Account Director (Learning & Capabilities)

🔹 Company: Inizio Engage XD

🔹 Location: London, United Kingdom

🔹 Job Type: Full-time, Hybrid

🔹 Category: Business Consulting and Services

🔹 Date Posted: May 29, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Leading large accounts within the learning and capabilities space
• Focusing on growth and relationship building with clients
• Managing client relationships and ensuring successful project delivery
• Collaborating with internal teams to identify opportunities for growth
• Partnering with subject matter experts to bring value-additive thinking to clients

ASSUMPTION: This role requires a balance of strategic thinking, client management, and internal collaboration to drive growth and success within the learning and capabilities accounts.

📋 Key Responsibilities

✅ Lead large accounts at Inizio Engage XD level, working on account strategy and growth

✅ Build a strategic understanding of clients' businesses and where XD's capabilities can support

✅ Partner with subject matter experts in service lines to shape opportunities and solutions to client problems

✅ Stewardship of Master Service Agreements (MSAs), ensuring adoption of service level agreements, ways of working, and processes

✅ Onboard new client contacts into the agency at an XD level

✅ Be an ambassador for the agency within the client and wider Inizio organizations

✅ Foster collaborative, productive relationships across IEXD, including building an understanding of specialisms and consulting the right subject matter experts at the right time

✅ Maintain an understanding of the component parts of your account's forecast and plan for growth and any shortcomings

✅ Have a point of view on opportunities and whether or not the agency should pursue them, considering strategic significance and commercial viability

✅ Lead pitches on your account and when relevant opportunities come into the agency, following the agency pitch process and standards

ASSUMPTION: The role requires a mix of strategic planning, client management, and internal collaboration to ensure successful account leadership and growth.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, or a related discipline)

Experience: 5-10 years of experience in the healthcare industry, with a focus on learning and capabilities or a related field

Required Skills:

• Proven experience in account management or a similar role within the healthcare industry
• Experience partnering with clients to identify learning needs
• Experience working with SMEs to develop and implement appropriate L&D solutions
• Familiarity with both capability development and scientific training
• Strong commercial acumen and strategic thinking
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships

Preferred Skills:

• Experience working with Master Service Agreements (MSAs)
• Familiarity with Hubspot pipelines and XD forecasts
• Experience leading pitches and presenting to clients

ASSUMPTION: Candidates should have a strong background in account management within the healthcare industry, with a focus on learning and capabilities or a related field. Familiarity with both capability development and scientific training is also preferred.

💰 Compensation & Benefits

Salary Range: £70,000 - £90,000 per annum (based on industry standards for a role of this level and location)

Benefits:

• Great compensation package
• 25 days' annual leave plus public holidays, company closure over Christmas plus a personal day
• 3 days volunteering leave
• Private Medical Insurance
• Life Insurance
• Pension Scheme
• Hybrid working
• Group Income Protection

Working Hours: Full-time, typically 9:00 AM - 5:30 PM with flexibility for the role

ASSUMPTION: The salary range is estimated based on industry standards for a role of this level and location. Benefits are as listed in the job description.

📌 Applicant Insights

🔍 Company Context

Industry: Business Consulting and Services, focusing on employee engagement, learning and development, and scientific engagement within the life sciences sector

Company Size: 5,001-10,000 employees, providing a large and diverse work environment with ample opportunities for growth and collaboration

Founded: 2011, with a history of growth and expansion in the life sciences and related sectors

Company Description:

• Inizio Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change
• They partner with clients to provide employee engagement, learning & training solutions, scientific engagement, and capability building, all underpinned by applied behavioral science
• Engage XD engages internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content

Company Specialties:

• Employee engagement (powered by Forty1)
• Learning & development (powered by Nazaré)
• Events & exhibitions (powered by WRG & Ashfield Event Experiences)
• Inizio Engage XD Creative Studio
• Inizio Engage XD Film Studio
• Inizio Engage XD Digital Studio
• Inizio Engage XD Behavioral Science Unit
• Inizio Engage XD PX/CX Unit

Company Website: https://xd.inizioengage.com

ASSUMPTION: Inizio Engage XD is a well-established company with a strong focus on employee engagement, learning and development, and scientific engagement within the life sciences sector. Their diverse range of specialties allows them to offer comprehensive solutions to their clients.

📊 Role Analysis

Career Level: Mid-level to senior, with the opportunity for growth and progression within the company

Reporting Structure: Reports directly to the Head of Client Engagement

Work Arrangement: Hybrid, with a mix of on-site and remote work

Growth Opportunities:

• Progression to senior roles within the Client Engagement Team or other departments
• Expansion of responsibilities and account portfolio
• Opportunities to work on diverse projects and with various clients

ASSUMPTION: This role offers a mix of strategic thinking, client management, and internal collaboration, providing ample opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Hybrid, with a mix of on-site and remote work

Office Location(s): 22-24 Torrington Place, London, WC1E 7HJ, GB

Geographic Context:

• London is a vibrant and multicultural city with a thriving business environment
• The office is located in the Bloomsbury neighborhood, close to various amenities and transportation links
• The area is known for its rich history, cultural attractions, and diverse food scene

Work Schedule: Full-time, typically 9:00 AM - 5:30 PM with flexibility for the role

ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, providing flexibility and a mix of work environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• In-depth interview with the hiring manager and/or team members
• Final interview with senior leadership

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Client management and relationship-building abilities
• Communication and interpersonal skills
• Commercial acumen and understanding of the healthcare industry

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the healthcare industry and learning and capabilities sector
• Showcase your ability to build and maintain strong client relationships

ATS Keywords: Account Management, Client Relationships, Learning Needs, L&D Solutions, Capability Development, Scientific Training, Healthcare Industry, Business Consulting, Strategic Thinking

ASSUMPTION: The application process is likely to involve several stages, with a focus on assessing the candidate's strategic thinking, client management skills, and commercial acumen.

🛠️ Tools & Technologies

• Hubspot (for pipeline management and forecasting)
• Microsoft Office Suite (for document creation and collaboration)
• Project management tools (e.g., Asana, Trello, or Jira)
• Presentation software (e.g., PowerPoint or Keynote)

ASSUMPTION: The role may require the use of various tools and technologies for project management, communication, and collaboration, as well as industry-specific software for learning and development solutions.

👔 Cultural Fit Considerations

Company Values:

• We empower everyone
• We rise to the challenge
• We work as one
• We ask what if
• We do the right thing

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on delivering value to clients
• Adaptable and open to change
• Committed to continuous learning and improvement

Self-Assessment Questions:

• How do your personal values align with the company's values?
• How comfortable are you working in a hybrid environment and collaborating with remote team members?
• How do you approach building and maintaining strong client relationships, especially in a hybrid work setting?

ASSUMPTION: Inizio Engage XD values a collaborative and results-driven work environment, with a focus on empowering employees and delivering value to clients. Candidates should be adaptable, open to change, and committed to continuous learning and improvement.

⚠️ Potential Challenges

• Managing multiple accounts and client relationships simultaneously
• Balancing strategic thinking and tactical execution in a fast-paced environment
• Navigating internal friction to deliver positive outcomes for clients and learnings for the agency
• Adapting to a hybrid work environment and building strong relationships with remote team members

ASSUMPTION: The role may present challenges related to managing multiple accounts, balancing strategic thinking and tactical execution, and adapting to a hybrid work environment. Candidates should be prepared to manage these challenges effectively and proactively.

📈 Similar Roles Comparison

• This role differs from other account management positions in its focus on learning and capabilities within the healthcare industry
• Industry-specific context and knowledge of the healthcare sector are crucial for success in this role
• Career path comparison: This role offers opportunities for growth and progression within the Client Engagement Team or other departments, with potential expansion of responsibilities and account portfolio

ASSUMPTION: This role is unique in its focus on learning and capabilities within the healthcare industry, requiring industry-specific knowledge and context. Candidates should be prepared to leverage their healthcare industry experience and knowledge to succeed in this role.

📝 Sample Projects

• Developing and implementing a comprehensive learning and development strategy for a major pharmaceutical client
• Collaborating with subject matter experts to create and deliver tailored training solutions for a diverse range of clients
• Leading a pitch for a new account, demonstrating a deep understanding of the client's business and learning needs

ASSUMPTION: Sample projects may involve developing and implementing learning and development strategies, collaborating with subject matter experts, and leading pitches for new accounts. Candidates should be prepared to demonstrate their experience and skills in these areas.

❓ Key Questions to Ask During Interview

• How would you approach building a strategic understanding of a client's business and where XD's capabilities can support?
• Can you describe the internal team structure and how direct reports would be managed in this role?
• How does the company support the growth and development of its employees, particularly in this role?
• What are the key priorities for this role in the first 30-60-90 days?
• How does the company foster a collaborative and inclusive work environment, particularly in a hybrid setting?

ASSUMPTION: Candidates should be prepared to ask insightful questions about the role, the company, and the work environment to demonstrate their interest and engagement in the interview process.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your experience in identifying learning needs and developing L&D solutions
• Prepare for a phone or video screening with the HR team, followed by in-depth interviews with the hiring manager and/or team members, and a final interview with senior leadership
• Follow up with the HR team one week after your final interview to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.