Account Director - Melville, NY

Accommodations Plus International

Full-time

On-site

Melville, New York, United States

🌐 Digital Marketing

📌 Core Information

🔹 Job Title: Account Director - Melville, NY

🔹 Company: Accommodations Plus International

🔹 Location: Melville, NY

🔹 Job Type: Full-Time

🔹 Category: Information Technology & Services

🔹 Date Posted: April 10, 2025

🔹 Experience Level: Mid-Senior level (5-10 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

Actively managing existing client relationships with Airline, Cruise Line, and Hotel partners
Overseeing account direction to maximize market/wallet share
Conducting site inspections and contract negotiations
Managing day-to-day account activities and crew member feedback
Working closely with cross-functional teams to ensure client needs are met

ASSUMPTION: This role requires a seasoned professional with a proven track record in account management, preferably within the travel industry, to successfully manage client relationships and drive revenue growth.

📋 Key Responsibilities

✅ Sourcing: Oversee the direction of existing API accounts, assist with sourcing destinations, and ensure RFP results are documented accurately and meet client needs.

✅ Site Inspections: Conduct hotel site inspections domestically and internationally with customers to ensure each property meets client criteria.

✅ Contracting: Execute hotel contract negotiations, monitor market conditions, and manage risks to maintain best rates, amenities, and contract terms.

✅ Day to Day Account Management: Work closely with the sales team to ensure client needs are met and share leads uncovered during communication with hotels and airlines.

✅ CrewCare: Manage crew member feedback, add new hotels to the system, and ensure all information is accurate. Delete inactive hotels.

✅ HotelExpress: Ensure negotiated rates for Crew, Business, and Leisure Travel are loaded and maintained properly on HotelExpress for clients.

✅ ACES: Verify all hotel contract information is loaded properly into ACES for OPS and Accounting, review ACES schedules monthly, and assist OPS department with follow-up with hotels about schedules.

✅ CRM: Ensure all revenue opportunities are in the CRM with accurate business start dates, all hotel/airline and API commission contracts are loaded, executed, and attached to the CRM, maintain all flight information, and fully understand the client’s business to ensure all deliverables are being met for a successful relationship.

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines effectively.

🎯 Required Qualifications

Education: Bachelor's degree in business administration, sales and marketing, or a related field.

Experience: At least 5 years of experience in the travel industry, with a strong focus on working closely with hotels.

Required Skills:

Problem Solving/Analysis
Relationship Building
Business Acumen
Strategic Thinking
Results Driven
Negotiation
Leadership
Customer Focus
Managing Processes
Market Knowledge
Developing and Maintaining Budgets
Technical Capacity
Communication Proficiency

Preferred Skills:

Fluency in additional languages
Experience with CRM software

ASSUMPTION: Candidates with experience in the travel industry and a proven track record in account management will be best suited for this role.

💰 Compensation & Benefits

Salary Range: $65,000 to $80,000 USD annually, commensurate with experience.

Benefits:

Health, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (vacation, sick, and holidays)
Employee Assistance Program
Tuition Reimbursement

Working Hours: Full-time position, core business hours Mon-Fri 9-5. Occasional evening/weekend work and flexibility to travel as needed (25%).

ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-senior level role in the travel industry. The actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights 🔍 Company Context

🔍 Company Context

Industry: Information Technology & Services

Company Size: 201-500 employees

Founded: 1984

Company Description:

API is the global leader for crew accommodation solutions, using proprietary technology, mobile solutions, and an experienced team to streamline crew planning processes and elevate the crew layover experience.
The company's end-to-end technology platform integrates seamlessly into clients' processes, offering a complete solution for crew accommodation management.

Company Specialties:

Airline Crew Accommodations
Airline Employee Business Travel
Transportation Industry Hotel Accommodations and Crew Accommodations Technology

Company Website: https://www.apiglobalsolutions.com/

ASSUMPTION: API's extensive experience in the travel industry and commitment to technology-driven solutions make it an attractive employer for professionals seeking to grow in the field.

📊 Role Analysis

Career Level: Mid-Senior level (5-10 years of experience)

Reporting Structure: This role reports directly to the Vice President of Global Sales & Account Management.

Work Arrangement: Full-time, on-site position with occasional remote work and flexibility to travel as needed (25%).

Growth Opportunities:

Potential career progression to Vice President or Director level within the Sales & Account Management department.
Expanding the role's scope to include additional regions or product lines as the company grows.

ASSUMPTION: This role offers strong growth potential for the right candidate, with opportunities to advance within the company and take on increased responsibilities as API continues to expand.

🌍 Location & Work Environment

Office Type: Professional office environment with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Office Location(s): 265 Broadhollow Road, Melville, New York 11747, US

Geographic Context:

Melville, NY is located on Long Island, approximately 40 miles east of New York City.
The area offers a mix of suburban and urban environments, with easy access to major highways and public transportation.
Melville is home to numerous corporate headquarters and is known for its diverse range of industries, including technology, healthcare, and finance.

Work Schedule: Core business hours Mon-Fri 9-5, with occasional evening/weekend work and flexibility to travel as needed (25%).

ASSUMPTION: The Melville office provides a professional work environment with easy access to amenities and nearby attractions, making it an attractive location for employees.

💼 Interview & Application Insights

Typical Process:

Online application submission
Phone or video screening
In-person or virtual interviews with the hiring manager and other team members
Final round interviews with senior leadership
Background check and offer

Key Assessment Areas:

Problem-solving skills and analytical thinking
Relationship-building abilities and communication proficiency
Industry-specific knowledge and market awareness
Leadership potential and strategic thinking

Application Tips:

Tailor your resume and cover letter to highlight relevant experience and skills for this role.
Demonstrate your understanding of the travel industry and API's unique value proposition in your application materials.
Prepare thoughtful questions to ask during the interview process to showcase your interest in the role and company.

ATS Keywords: Account Director, Travel Industry, Hotel Contract Negotiation, Client Relationship Management, Strategic Planning, Problem Solving, Relationship Building, Business Acumen, Strategic Thinking, Results Driven, Negotiation, Leadership, Customer Focus, Managing Processes, Market Knowledge, Developing and Maintaining Budgets, Technical Capacity, Communication Proficiency

ASSUMPTION: API's hiring process is designed to assess candidates' fit for the role and the company, with a focus on problem-solving skills, industry knowledge, and cultural alignment.

🛠️ Tools & Technologies

CRM software (e.g., Salesforce, HubSpot, Zoho CRM)
Microsoft Office Suite (Word, Excel, PowerPoint)
Project management tools (e.g., Asana, Trello, Jira)
Travel industry-specific software (e.g., HotelExpress, ACES, MyCrewCare)

ASSUMPTION: Familiarity with CRM software, Microsoft Office Suite, and travel industry-specific tools is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

Customer-centric approach
Innovation and continuous improvement
Collaboration and teamwork
Integrity and accountability
Diversity, equity, and inclusion

Work Style:

Fast-paced and dynamic environment
Strong focus on results and performance
Team-oriented and collaborative approach
Adaptability and flexibility in a changing industry
Commitment to professional development and growth

Self-Assessment Questions:

How do you align with API's customer-centric approach, and can you provide an example of a time when you went above and beyond to meet a client's needs?
Describe your experience working in a fast-paced, dynamic environment, and how have you adapted to changes in the industry or market?
How do you approach collaboration and teamwork, and can you share an example of a successful team project you've worked on?

ASSUMPTION: API values candidates who are passionate about hard work, providing impeccable service, technology, and solutions to clients, and who are committed to the company's mission and values.

⚠️ Potential Challenges

Managing multiple accounts and priorities effectively
Navigating a fast-paced and dynamic work environment
Adapting to changes in the travel industry and market trends
Building and maintaining strong relationships with clients and partners
Managing remote teams and virtual communication

ASSUMPTION: Candidates should be prepared to face these challenges and have strategies in place to overcome them successfully.

📈 Similar Roles Comparison

Account Director vs. Account Manager: Account Directors typically have more experience and are responsible for larger, more complex accounts, while Account Managers focus on smaller, less complex accounts and may have less experience.
Travel Industry vs. Other Industries: The travel industry is unique in its global nature, seasonality, and rapid changes. Candidates with experience in the travel industry may find the dynamics of this role to be different from those in other industries.
Career Path Comparison: In the travel industry, Account Directors may progress to Vice President or Director roles, while in other industries, they may transition to roles such as Regional Sales Manager or Global Account Manager.

ASSUMPTION: Understanding the unique aspects of this role and how it compares to similar roles in the travel industry is essential for candidates to make informed career decisions.

📝 Sample Projects

Negotiating a complex hotel contract with multiple stakeholders, resulting in significant cost savings and improved amenities for the client.
Managing a high-profile client account, including coordinating with multiple teams to ensure all deliverables were met and the client's business goals were achieved.
Developing and implementing a new process for hotel contract management, resulting in improved efficiency and reduced errors.

ASSUMPTION: Candidates should be prepared to discuss specific examples of their past projects and how they align with the responsibilities and requirements of this role.

💡 Key Questions to Ask During Interview

What are the biggest challenges facing the company in the next 12-24 months, and how can this role help address them?
How does the company support the professional development and growth of its employees?
What are the key priorities for this role in the first 30, 60, and 90 days?
How does the company measure the success of this role, and what key performance indicators (KPIs) will I be expected to track?
What is the company's approach to work-life balance, and how does that manifest in this role?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates the candidate's interest in the role and the company, and helps them make a more informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

Submit your application through the provided link
Tailor your resume and cover letter to highlight relevant experience and skills for this role
Prepare for phone or video screening and in-person or virtual interviews with the hiring manager and other team members
Research the company and industry to demonstrate your knowledge and enthusiasm for the opportunity
Follow up with the hiring manager after each interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

Apply now

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