Account Director (NHS Healthcare Market)

📌 Core Information 🔹 Job Title: Account Director (NHS Healthcare Market) 🔹 Company: Sopra Steria 🔹 Location: Bristol, City of, United Kingdom 🔹 Job Type: Full-time, Permanent 🔹 Category: IT Services and IT Consulting 🔹 Date Posted: 2025-05-27 🔹 Experience Level: 5-10 years 🔹 Remote Status: On-site with hybrid flexibility 🚀 Job Overview Key aspects of this role include: - Building and maintaining executive-level relationships with NHS clients - Leading contract renewals and driving revenue growth - Ensuring contract compliance and performance standards - Developing tailored account strategies and coordinating contract negotiations - Collaborating with internal stakeholders to promote new services and solutions ASSUMPTION: This role requires a strong background in sales and client partnership, with a focus on driving revenue growth and managing high-value contracts within the public sector or BPO organizations. 📋 Key Responsibilities ✅ Building and championing strong executive-level relationships with NHS clients to ensure sustained growth and contract retention ✅ Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams ✅ Being responsible for contract delivery, ensuring compliance and performance standards are met, while providing coaching and guidance to client teams ✅ Developing and implementing tailored account strategies, aligning client needs with internal goals and resources ✅ Coordinating contract negotiations to make sure terms align with company objectives and client expectations ✅ Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction ✅ Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders ✅ This will be an individual contributor role leading engagement across a portfolio of NHS provider clients ASSUMPTION: The role involves a high degree of independence and requires strong influencing skills to establish relationships with partners at all levels. 🎯 Required Qualifications Education: Bachelor's degree in a relevant field or equivalent experience Experience: - Demonstrable experience in client partnership at a senior level, within a BPO or public sector organization - A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts - Ability to influence and establish relationships with partners at all levels - Experience handling multi-million and multiple year contracts for BPO services - Ability to work independently and collaboratively in a fast-paced environment - Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulation and contract law Required Skills: - Relationship management - Contract negotiation - Sales - Revenue growth - Client partnership - Contract management - Negotiation techniques - Familiarity with healthcare technologies and digital health solutions (preferred) Preferred Skills: - Experience working with the NHS ASSUMPTION: Candidates should have a proven track record in sales and client partnership, with a strong understanding of contract management and negotiation techniques. 💰 Compensation & Benefits Salary Range: Up to £70,000 per annum (depending upon experience and development needs) Benefits: - SIP Bonus scheme - £6,600 car allowance - 25 days annual leave with the option to buy additional days - Private medical - Life assurance - Pension - Generous flexible benefits fund Working Hours: Full-time, 40 hours per week with flexible working arrangements available ASSUMPTION: The salary range is estimated based on industry standards for similar roles within the IT services and consulting sector in the United Kingdom. 📌 Applicant Insights 🔍 Company Context Industry: IT Services and IT Consulting, with a focus on healthcare technologies and digital health solutions Company Size: 10,001+ employees Founded: Sopra Steria was founded in 1968 and has since grown into a major Tech player in Europe with nearly 30 countries and 51,000 employees Company Description: - Sopra Steria is recognised for its consulting, digital services, and solutions - It helps its clients drive their digital transformation and obtain tangible and sustainable benefits - The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach - Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all Company Specialties: - Consulting - Infrastructure Management - Data Management - Cyber Security - Cloud - Innovation - BPO - Business Process Outsourcing - Digital Transformation - Software Development Company Website: http://www.soprasteria.com ASSUMPTION: Sopra Steria's focus on digital transformation and innovative technologies makes it an attractive employer for candidates interested in driving change within the healthcare sector. 📊 Role Analysis Career Level: Mid to senior-level role with opportunities for growth and development Reporting Structure: This role reports directly to the Head of Account Management and has no direct reports Work Arrangement: Hybrid, with a focus on on-site work and occasional travel to client sites as required Growth Opportunities: - Opportunities for career progression within the account management function or other areas of the business - Potential to take on additional responsibilities and grow within the role ASSUMPTION: This role offers a unique opportunity to work with a diverse range of NHS clients and drive meaningful change within the healthcare sector. 🌍 Location & Work Environment Office Type: Modern, collaborative office space with on-site amenities Office Location(s): Commutable distance from one of Sopra Steria's offices, with travel required as and when needed Geographic Context: - Bristol is a vibrant city in South West England, known for its cultural scene, historic sites, and natural beauty - The city is home to a thriving tech industry and offers excellent opportunities for professional growth and development - Bristol is well-connected by road, rail, and air, making it an ideal location for commuters and those looking to explore the surrounding countryside Work Schedule: Full-time, with flexible working arrangements available ASSUMPTION: The hybrid work arrangement offers a good balance between on-site collaboration and remote flexibility, allowing employees to maintain a healthy work-life balance. 💼 Interview & Application Insights Typical Process: 1. Online application and resume screening 2. Phone or video screening with the hiring manager 3. On-site or virtual interview with the hiring manager and a member of the HR team 4. Final interview with the Head of Account Management Key Assessment Areas: - Sales and negotiation skills - Client relationship management - Contract management and negotiation techniques - Understanding of healthcare technologies and digital health solutions - Cultural fit and alignment with Sopra Steria's values Application Tips: - Tailor your resume and cover letter to highlight your relevant experience and skills - Be prepared to discuss your sales and negotiation strategies, as well as your approach to client relationship management - Research Sopra Steria and the NHS to demonstrate your understanding of the company and its clients - Prepare questions to ask the interviewer about the role, the team, and the company's culture ATS Keywords: Account Director, NHS, Healthcare Market, Client Partnership, Sales, Revenue Growth, Contract Management, Negotiation Techniques, Healthcare Technologies, Digital Health Solutions ASSUMPTION: Applicants should focus on demonstrating their sales and negotiation skills, as well as their ability to build and maintain strong client relationships within the NHS. 🛠️ Tools & Technologies - CRM software (e.g., Salesforce, Microsoft Dynamics) - Contract management software (e.g., Conga, Icertis) - Microsoft Office Suite (Word, Excel, PowerPoint) - Project management tools (e.g., Asana, Trello) ASSUMPTION: The specific tools and technologies required for this role may vary depending on the client's needs and Sopra Steria's internal systems. 👔 Cultural Fit Considerations Company Values: - Collaborative - Innovative - Responsible - Trustworthy - Ambitious Work Style: - Collaborative and team-oriented - Results-driven and focused on delivering tangible outcomes - Adaptable and open to change - Strong communication and interpersonal skills Self-Assessment Questions: - How do you align with Sopra Steria's values, particularly in the context of this role? - How comfortable are you working in a fast-paced, dynamic environment with a focus on driving revenue growth? - How do you approach building and maintaining strong client relationships, particularly within the NHS? ASSUMPTION: Applicants should be prepared to demonstrate their alignment with Sopra Steria's values and their ability to thrive in a fast-paced, dynamic environment. ⚠️ Potential Challenges - Managing multiple, high-value contracts simultaneously - Balancing the needs of clients with internal goals and resources - Navigating the complex procurement regulations and contract law within the NHS - Adapting to changes in the healthcare market and client needs ASSUMPTION: Applicants should be prepared to discuss their strategies for overcoming these challenges and their ability to adapt to change in a dynamic environment. 📈 Similar Roles Comparison - Account Manager (NHS Healthcare Market) - Focuses on day-to-day account management and client relationship building - May have a smaller portfolio of clients and less responsibility for contract negotiations - Business Development Manager (NHS Healthcare Market) - Focuses on new business development and expanding Sopra Steria's client base within the NHS - May have less responsibility for contract management and client retention ASSUMPTION: This role offers a unique blend of account management, business development, and contract negotiation responsibilities, making it distinct from similar roles within the industry. 📝 Sample Projects - Developing a tailored account strategy for a large NHS provider client, aligning their needs with Sopra Steria's internal goals and resources - Coordinating contract negotiations for a multi-million pound contract, ensuring terms align with company objectives and client expectations - Monitoring contract performance and addressing any issues to deliver exceptional client satisfaction ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and their approach to delivering tangible outcomes for clients. ❓ Key Questions to Ask During Interview - How does this role fit into the overall account management strategy for the NHS Healthcare Market? - What are the key priorities for this role in the first 30, 60, and 90 days? - How does Sopra Steria support the professional development and growth of its account management team? - What are the most challenging aspects of working with NHS clients, and how can this role address them? - How does Sopra Steria measure the success of this role, and what key performance indicators (KPIs) will be used to track progress? ASSUMPTION: Applicants should use the interview to gain a deeper understanding of the role, the team, and the company's culture, as well as to demonstrate their alignment with Sopra Steria's values and their ability to drive meaningful change within the NHS. 📌 Next Steps for Applicants To apply for this position: - Submit your application through this link: https://careers.soprasteria.co.uk/uk/en/job/14443/Account-Director-NHS-Healthcare-Market - Tailor your resume and cover letter to highlight your relevant experience and skills - Prepare for your interview by researching Sopra Steria and the NHS, and by practicing your sales and negotiation strategies - Follow up with the hiring manager after your interview to express your interest in the role and ask any remaining questions ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.