📌 Core Information
🔹 Job Title: Account Director, Platform Success - IQVIA Digital (Remote)
🔹 Company: IQVIA
🔹 Location: New York, NY, United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Digital Marketing
🔹 Date Posted: July 3, 2025
🔹 Experience Level: Mid-Senior level (7+ years)
🔹 Remote Status: Remote (Solely)
🚀 Job Overview
Key aspects of this role include:
- Strategic client growth and retention
- High-impact client escalations and relationship management
- Leadership and team enablement
- Revenue expansion and upsell strategy
- Proactive performance and insights
- Industry thought leadership and influence
- Account framework and operational excellence
ASSUMPTION: This role requires a strong understanding of digital media strategy, particularly in programmatic, social, and email marketing, as well as experience managing high-value client relationships.
📋 Key Responsibilities
✅ Develop and execute long-term account strategies to align with client business goals, deepen engagement, and maximize revenue potential
✅ Serve as the executive point of contact for complex client challenges, ensuring timely resolutions that reinforce trust and partnership
✅ Mentor, coach, and develop Account Managers, setting clear KPIs and fostering a culture of accountability and performance
✅ Identify growth opportunities by evaluating client performance, platform adoption, and market trends
✅ Partner with Trading and Analytics teams to translate data into actionable recommendations, ensuring clients maximize platform value
✅ Act as a trusted industry expert, providing clients with guidance on market shifts, regulatory changes, and evolving best practices
✅ Implement a structured, repeatable approach to account management, ensuring scalability, consistency, and predictability in client outcomes
ASSUMPTION: This role involves a high degree of client interaction and requires strong communication, analytical, and strategic planning skills.
🎯 Required Qualifications
Education: Bachelor's Degree required
Experience: Seven years of related experience
Required Skills:
- Expert understanding of omnichannel digital media strategy, primarily programmatic, social, and email
- Familiarity with healthcare marketing and industry dynamics, including regulatory considerations and the unique needs of pharmaceutical clients
- Hands-on experience with media planning tools, ad tech platforms (e.g., DSPs, ad servers), and marketing analytics platforms
- Proven ability to manage and grow strategic client relationships, with a focus on retention, upsell, and long-term value
- Strong analytical skills with the ability to interpret complex data sets and translate insights into strategic recommendations
- Excellent communication and presentation skills, with experience leading executive-level discussions
- Experience developing processes and tools for team use, focused on improving efficiencies and client satisfaction
- Demonstrated success in mentoring and developing team members, with a collaborative and empowering leadership style
- Ability to work cross-functionally with Sales, Product, Trading, and Analytics teams to align on client goals and drive outcomes
- Highly organized and self-directed, with the ability to manage multiple priorities in a fast-paced, evolving environment
- Passion for innovation in healthcare marketing and a desire to make a measurable impact on patient outcomes through technology
Preferred Skills:
- Experience with IQVIA Digital's media operating system
- Knowledge of the pharmaceutical industry and its regulatory environment
ASSUMPTION: Candidates should have a strong background in digital media strategy and client relationship management, with a focus on the healthcare industry.
💰 Compensation & Benefits
Salary Range: $79,600 - $221,900 (annualized)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, holidays)
- Tuition reimbursement
- Employee discounts and perks
Working Hours: Full-time, typically 9:00 AM - 5:00 PM EST, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Benefits may vary based on the employee's location and role.
📌 Applicant Insights
🔍 Company Context
Industry: IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. They create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Company Size: 10,001+ employees (Global)
Founded: 1991 (as Quintiles Transnational Holdings Inc.)
Company Description:
- IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision.
- IQVIA is committed to accelerating innovation for a healthier world, with a focus on improving patient outcomes and population health.
- IQVIA's portfolio of solutions is powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies, and extensive domain expertise.
Company Specialties:
- Clinical Research Services
- Commercial Insights and Healthcare Intelligence
- Technology Solutions and Clinical Research Services
Company Website: www.iqvia.com
ASSUMPTION: IQVIA's global presence and extensive expertise in the life sciences industry make it an attractive employer for professionals seeking to make a significant impact on healthcare.
📊 Role Analysis
Career Level: Mid-Senior level (7+ years of experience)
Reporting Structure: The Account Director reports directly to the Director of Platform Success and oversees a team of Account Managers.
Work Arrangement: Remote (Solely), with flexibility for occasional in-person meetings as needed.
Growth Opportunities:
- Progression to a Director or Vice President role within the Platform Success team or related departments
- Expansion into other areas of IQVIA's business, such as clinical research services or commercial insights
- Development of leadership and management skills through mentoring and coaching team members
ASSUMPTION: This role offers significant growth potential for candidates with strong leadership skills and a proven track record in account management.
🌍 Location & Work Environment
Office Type: Remote (Solely)
Office Location(s): New York, NY, United States (Remote)
Geographic Context:
- New York, NY, United States: Known for its vibrant culture, diverse population, and robust job market
- Remote work: Offers flexibility and work-life balance, with the ability to work from anywhere with a stable internet connection
Work Schedule: Full-time, typically 9:00 AM - 5:00 PM EST, with flexibility for remote work
ASSUMPTION: The remote work arrangement allows for a better work-life balance and the ability to attract top talent from across the United States.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- Behavioral and technical interviews with the hiring manager and team members
- Final interview with the Director of Platform Success
- Background check and onboarding
Key Assessment Areas:
- Digital media strategy and planning
- Client relationship management
- Leadership and team management
- Data analysis and interpretation
- Industry knowledge and regulatory awareness
Application Tips:
- Highlight relevant experience in digital media strategy, client relationship management, and leadership
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare examples of successful client relationships, upsell strategies, and data-driven insights
ATS Keywords: Account Management, Client Relationships, Digital Media Strategy, Programmatic Advertising, Social Media, Email Marketing, Data Analysis, Leadership, Mentoring, Collaboration, Healthcare Marketing, Regulatory Knowledge, Ad Tech Platforms, Communication, Presentation Skills, Process Improvement
ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, client management skills, and ability to work effectively in a remote team environment.
🛠️ Tools & Technologies
- Media planning tools (e.g., MediaMind, Google Display & Video 360)
- Ad tech platforms (e.g., DSPs, ad servers)
- Marketing analytics platforms (e.g., Google Analytics, Adobe Analytics)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with IQVIA Digital's media operating system and relevant industry-standard tools is preferred but not required.
👔 Cultural Fit Considerations
Company Values:
- Patient Focus: Putting patients first in all that we do
- One IQVIA: Collaborating and working together as one global team
- Innovation: Embracing change and driving progress
- Trust: Building relationships based on honesty, integrity, and transparency
- Performance: Delivering excellence and exceeding expectations
Work Style:
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-focused and accountable
Self-Assessment Questions:
- How do you balance the need for data-driven insights with the need to build strong, trusting client relationships?
- How do you approach working with remote teams and managing their performance?
- How do you stay up-to-date with industry trends and regulatory changes in the healthcare marketing landscape?
ASSUMPTION: Candidates who align with IQVIA's values and work style will be most successful in this role.
⚠️ Potential Challenges
- Managing high-value client relationships and expectations in a remote work environment
- Balancing strategic planning and execution with day-to-day account management tasks
- Navigating the complex regulatory landscape of the healthcare industry
- Keeping up with the latest trends and technologies in digital media and marketing analytics
ASSUMPTION: These challenges can be overcome with strong organizational skills, a deep understanding of the healthcare marketing landscape, and a commitment to continuous learning and development.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position requires a strong understanding of digital media strategy and healthcare industry dynamics
- IQVIA's global presence and extensive expertise in the life sciences industry set it apart from other digital marketing agencies
- This role offers significant growth potential for candidates with strong leadership skills and a proven track record in account management
ASSUMPTION: Candidates should consider their long-term career goals and the unique opportunities offered by IQVIA's global presence and expertise in the life sciences industry.
📝 Sample Projects
- Developing and executing a long-term account strategy for a major pharmaceutical client, resulting in a 20% increase in revenue and a 15% increase in platform engagement
- Leading a cross-functional team to implement a new process for account onboarding, reducing the time to onboard new clients by 30% and improving client satisfaction scores by 20%
- Partnering with the Analytics team to develop a proprietary data model for predicting client churn, resulting in a 15% reduction in churn rate and a 10% increase in client retention
ASSUMPTION: These sample projects demonstrate the strategic, data-driven, and collaborative approach required for success in this role.
❓ Key Questions to Ask During Interview
- How does IQVIA support the professional development and growth of its employees?
- What are the key priorities for the first 90 days in this role?
- How does IQVIA foster a culture of innovation and continuous learning?
- What are the most significant challenges facing the Platform Success team in the next 12-24 months, and how can this role contribute to addressing them?
- How does IQVIA measure the success of its Account Directors, and what key performance indicators (KPIs) will I be expected to track and report on?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to driving success within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the IQVIA careers portal
- Tailor your resume and cover letter to highlight your relevant experience in digital media strategy, client relationship management, and leadership
- Prepare examples of successful client relationships, upsell strategies, and data-driven insights to discuss during the interview process
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
