📌 Core Information
🔹 Job Title: Account Director, Strategic Accounts
🔹 Company: Genesys
🔹 Location: United Kingdom (Remote)
🔹 Job Type: Full-Time
🔹 Category: Sales
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Managing high-value customer accounts to drive revenue growth through upselling and cross-selling
- Leading complex sales cycles with a focus on business outcomes using frameworks such as MEDDPICC
- Engaging with C-suite stakeholders to position Genesys as a trusted advisor in customer experience strategy
- Collaborating with internal teams and external partners to deliver outstanding results
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to navigate complex stakeholder landscapes.
📋 Key Responsibilities
✅ Take ownership of a select portfolio of high-value customers across the UK & Ireland
✅ Drive revenue growth through expansion, upselling, and cross-selling of Genesys Cloud, Digital, and AI solutions
✅ Lead complex consultative sales cycles with a focus on business outcomes, using frameworks such as MEDDPICC
✅ Engage and influence stakeholders at C-suite level, positioning yourself as a trusted advisor in customer experience strategy
✅ Collaborate closely with internal teams – including Customer Success, Professional Services, Technical Sales – and external partners to deliver outstanding results
✅ Build strong, strategic account plans aligned to both Genesys’ value proposition and customer goals
✅ Track and forecast performance accurately in Salesforce, maintaining clear pipeline visibility and predictability
✅ Stay ahead of industry trends and represent Genesys as a thought leader in CX innovation
ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills to manage multiple priorities and stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 12+ years of success in complex solution sales, ideally within SaaS, CCaaS, Digital, or Customer Engagement technologies
Required Skills:
- Proven track record of managing and growing large Enterprise accounts, including net new logo acquisition and account expansion
- Experience selling into the UKI market and navigating complex stakeholder landscapes
- Confidence using MEDDPICC or similar methodology to manage sophisticated sales processes
- Ability to thrive in a collaborative, team-driven environment and bring a positive, solutions-oriented mindset
- Excellent communication skills and the ability to build strong relationships based on trust and value creation
- Comfortable working both directly and via partners to drive results
Preferred Skills:
- Experience with Salesforce CRM
- Fluency in additional languages (e.g., French, German, Spanish)
ASSUMPTION: While a degree is preferred, Genesys values relevant experience and skills over formal education.
💰 Compensation & Benefits
Salary Range: £80,000 - £120,000 per annum (Estimated based on industry standards for a senior sales role in the UK)
Benefits:
- Flexible working environment
- Career development opportunities
- Diversity commitment
- Employee wellbeing
Working Hours: Full-time (37.5 hours per week), with flexibility for remote work
ASSUMPTION: The salary range is an estimate based on industry standards for a senior sales role in the UK. Actual compensation may vary based on experience, skills, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Genesys is a market leader in cloud-based customer experience and AI-powered solutions, empowering organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Company Size: Genesys has 5,001-10,000 employees, providing a large, diverse work environment with ample opportunities for growth and collaboration.
Founded: Genesys was founded in 1990 and has since grown into a global organization with offices across the Americas, EMEA, and APAC.
Company Description:
- Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees
- Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale
- Genesys works with some of the largest and most innovative brands across the UK and Ireland
Company Specialties:
- Call Center Software
- Cloud Contact Center
- Customer Experience Software
- Contact Center as a Service
- Customer Self-Service
- Workforce Engagement Management
- Workforce Planning
- Enterprise Call Center
- Outbound Call Center Services
- Digital Customer Engagement
- Conversational AI
- Chatbots
- Automated Routing
- Web Messaging
- SMS Messaging
- IVR Self-Service
Company Website: www.genesys.com
ASSUMPTION: Genesys' focus on customer experience and AI-powered solutions sets it apart in the software development industry.
📊 Role Analysis
Career Level: This role is at the senior management level, with significant responsibility for driving revenue growth and managing high-value customer accounts.
Reporting Structure: The Account Director reports directly to the Regional Vice President of Sales.
Work Arrangement: This role is remote-friendly, with the expectation of occasional travel to meet with clients and attend company events.
Growth Opportunities:
- Progression to a leadership role, such as Regional Vice President of Sales
- Expansion into new markets or product lines
- Development of expertise in specific industry verticals or customer segments
ASSUMPTION: Genesys' large size and global presence provide ample opportunities for career growth and development.
🌍 Location & Work Environment
Office Type: Genesys has a flexible, remote-friendly work environment with offices across the UK and Ireland.
Office Location(s): 4.1 Frimley Business Park, Frimley, Camberley, The United Kingdom Surrey GU16 7SG, and 2nd and 3rd Floors, Woodquay Court, Galway, IE
Geographic Context:
- The UK and Ireland have a vibrant and growing tech industry, with a strong focus on customer experience and digital transformation
- Genesys' offices are located in Frimley, Surrey, and Galway, Ireland, providing easy access to major transportation links and amenities
- The UK and Ireland offer a high quality of life, with diverse cultures, rich histories, and beautiful landscapes
Work Schedule: Full-time (37.5 hours per week), with flexibility for remote work and occasional travel
ASSUMPTION: Genesys' remote-friendly work environment allows for a better work-life balance and the ability to attract top talent from across the UK and Ireland.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a member of the HR team
- In-depth interview with the hiring manager and a member of the sales leadership team
- Final interview with the Regional Vice President of Sales
Key Assessment Areas:
- Sales skills and experience
- Industry knowledge and understanding of customer experience trends
- Communication and presentation skills
- Cultural fit and alignment with Genesys' values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant sales experience and industry knowledge
- Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result)
- Research Genesys' customers and competitors to demonstrate your understanding of the market
ATS Keywords: Strategic Accounts, Enterprise Sales, Complex Solution Sales, MEDDPICC, Customer Experience, CX Innovation, Stakeholder Engagement, Account Management
ASSUMPTION: Genesys' interview process is designed to assess both sales skills and cultural fit, with a focus on finding the best candidate for the role.
🛠️ Tools & Technologies
- Salesforce CRM
- Genesys Cloud, Digital, and AI solutions
- Microsoft Office Suite
- Zoom or other video conferencing tools
ASSUMPTION: Genesys provides its employees with access to industry-leading tools and technologies to drive success.
👔 Cultural Fit Considerations
Company Values:
- Fly in Formation: Collaborate and work together to achieve common goals
- Embrace Empathy: Understand and respond to the needs of customers and employees
- Go Big: Pursue ambitious goals and challenge the status quo
- Make it Easy: Simplify processes and create intuitive experiences for customers and employees
Work Style:
- Collaborative and team-driven
- Focused on results and business outcomes
- Adaptable and responsive to change
- Comfortable working in a fast-paced, dynamic environment
Self-Assessment Questions:
- How have you demonstrated your ability to navigate complex stakeholder landscapes in previous roles?
- Can you provide an example of a time when you went above and beyond to understand and respond to a customer's needs?
- How do you approach setting and achieving ambitious sales targets?
ASSUMPTION: Genesys values employees who embody their core values and thrive in a collaborative, results-driven work environment.
⚠️ Potential Challenges
- Managing a large portfolio of high-value customers may require long hours and occasional travel
- Navigating the UKI market may present unique cultural and regulatory challenges
- Working remotely may require strong self-motivation and time management skills
- Keeping up with industry trends and technological advancements may require continuous learning and development
ASSUMPTION: These challenges can be overcome with strong organizational skills, a strategic mindset, and a commitment to continuous learning and development.
📈 Similar Roles Comparison
- This role differs from other sales roles in its focus on strategic account management and driving revenue growth through upselling and cross-selling
- Genesys' focus on customer experience and AI-powered solutions sets it apart in the software development industry
- Career progression in this role may involve moving into a leadership position or expanding into new markets or product lines
ASSUMPTION: While this role shares similarities with other sales roles, its focus on strategic account management and driving revenue growth through upselling and cross-selling makes it unique.
📝 Sample Projects
- Developing a strategic account plan for a high-value customer, including a detailed analysis of their business and a tailored solution to drive revenue growth
- Leading a complex sales cycle with a new logo, involving multiple stakeholders and requiring a deep understanding of their business objectives and pain points
- Collaborating with internal teams and external partners to deliver a successful customer implementation, including training and support
ASSUMPTION: These sample projects demonstrate the strategic, consultative nature of the Account Director role and the importance of collaboration and customer focus.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does Genesys support the growth and development of its sales team members?
- What is the typical career path for an Account Director at Genesys?
- How does Genesys measure success in this role, and what are the key performance indicators (KPIs)?
- What is the company culture like, and how does it support the success of its employees?
ASSUMPTION: Asking these questions demonstrates your interest in the role and provides valuable insights into Genesys' culture and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant sales experience and industry knowledge
- Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result)
- Research Genesys' customers and competitors to demonstrate your understanding of the market
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
