Account Director, Strategics

📌 Core Information

🔹 Job Title: Account Director, Strategics

🔹 Company: OpenAI

🔹 Location: Singapore (Hybrid: 3 days in office)

🔹 Job Type: Full-Time

🔹 Category: Research Services

🔹 Date Posted: May 7, 2025

🔹 Experience Level: 14+ years

🔹 Remote Status: Hybrid (3 days in office per week)

🚀 Job Overview

Key aspects of this role include:

• Managing key accounts and developing comprehensive account plans
• Leading enterprise prospects from consideration to successful deployment
• Collaborating with cross-functional teams to build and execute complex customer programs
• Managing consumption revenue targets and forecasts
• Analyzing key account metrics and providing insights to stakeholders

ASSUMPTION: This role requires a strategic mindset, strong account management skills, and the ability to work effectively with various teams to drive customer success and revenue growth.

📋 Key Responsibilities

✅ Manage a small number of key accounts, developing and executing strategies for a comprehensive account plan

✅ Lead our enterprise prospects’ journeys from consideration to successful deployment

✅ Partner with solutions and research engineering to build and execute complex customer programs and projects

✅ Own a consumption revenue target and manage consumption revenue forecasts

✅ Analyze key account metrics to create reports and provide insights to internal and external stakeholders

✅ Closely monitor the industry landscape to contribute to product roadmap and other corporate strategies

✅ Collaborate with various teams to support the recruitment, onboarding, and development of other teammates and contribute to company culture

ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 14+ years selling platform-as-a-service and/or software-as-a-service

Required Skills:

• Proven track record of achieving revenue targets of $2M+ per year for more than 3 years
• Experience designing and executing complex deal strategies
• Background supporting the growth of fast-growing, high-performance companies
• Experience working directly with C-level executives
• Ability to communicate technical concepts to customers and internal stakeholders
• Experience leading high-visibility customer events (CAB, conferences, product launches, etc.)
• Ability to gather, distill, and process complex market intelligence

Preferred Skills:

• Experience in the AI or technology industry
• Familiarity with OpenAI's products and services

ASSUMPTION: Candidates with experience in account management, sales, or a related field, and a strong understanding of AI and its applications, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: Due to the high level of experience required, the salary range for this role is estimated to be $250,000 - $350,000 per year. This estimate is based on industry standards for similar roles and experience levels in Singapore.

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Generous time off and flexible work arrangements
• Employee stock options
• Professional development opportunities

Working Hours: Full-time (40 hours per week) with a hybrid work arrangement (3 days in the office per week)

ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, qualifications, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: OpenAI operates in the research services industry, focusing on artificial intelligence and machine learning. The company is dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

Company Size: OpenAI has 201-500 employees, providing a mid-sized company environment with opportunities for growth and impact.

Founded: OpenAI was founded in 2015, with a mission to create safe artificial general intelligence (AGI) that benefits all of humanity.

Company Description:

• OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
• The company puts alignment of interests first, ahead of profit, and is committed to diversity, equity, and inclusion.
• OpenAI believes that artificial intelligence has the potential to help people solve immense global challenges and wants the upside of AI to be widely shared.

Company Specialties:

• Artificial intelligence and machine learning

Company Website: openai.com

ASSUMPTION: OpenAI's focus on AI research and deployment, along with its commitment to safety, diversity, and inclusion, makes it an attractive employer for candidates interested in AI and its ethical implications.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring extensive experience and a proven track record in account management and sales.

Reporting Structure: The Account Director, Strategics will report directly to the Head of Sales or a similar role and will manage a small team of account managers or strategists.

Work Arrangement: This role follows a hybrid work arrangement, with employees working 3 days in the office and 2 days remotely.

Growth Opportunities:

• As OpenAI continues to grow, there may be opportunities for the Account Director, Strategics to take on additional responsibilities or move into a leadership role.
• The company's focus on AI research and deployment may also present opportunities for the incumbent to gain exposure to new technologies and industries.

ASSUMPTION: The growth opportunities for this role will depend on the company's expansion, the incumbent's performance, and their personal career goals.

🌍 Location & Work Environment

Office Type: OpenAI's Singapore office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): The Singapore office is located in the central business district, providing easy access to public transportation and amenities.

Geographic Context:

• Singapore is a global hub for technology, finance, and business, providing a dynamic and multicultural work environment.
• The city-state has a tropical climate, with high temperatures and humidity year-round.
• Singapore offers a high quality of life, with excellent healthcare, education, and leisure facilities.

Work Schedule: The hybrid work arrangement allows for flexibility in work hours, with core hours between 9:00 AM and 5:00 PM Singapore Standard Time.

ASSUMPTION: The work environment at OpenAI's Singapore office is collaborative, innovative, and focused on driving progress in AI research and deployment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with a member of the HR team
• In-depth interviews with the hiring manager and other team members
• Final interview with the Head of Sales or a similar role
• Background check and offer extension

Key Assessment Areas:

• Sales and account management skills
• Strategic thinking and planning
• Communication and presentation skills
• Technical understanding of AI and its applications
• Cultural fit with OpenAI's mission and values

Application Tips:

• Highlight your proven track record of achieving revenue targets and executing complex deal strategies in your resume and cover letter.
• Demonstrate your understanding of AI and its applications, and how you can leverage your expertise to drive customer success at OpenAI.
• Prepare for behavioral interview questions that focus on your problem-solving skills, strategic thinking, and ability to work effectively with cross-functional teams.

ATS Keywords: Account Management, Sales, Strategic Planning, Customer Relationship Management, Revenue Forecasting, Market Analysis, Collaboration, Team Leadership, Problem Solving, Communication, AI Knowledge, Project Management, C-Level Engagement, Deal Strategy, Customer Events

ASSUMPTION: The interview process at OpenAI is designed to assess the candidate's skills, experience, and cultural fit, with a focus on their ability to drive customer success and revenue growth in a dynamic and innovative environment.

🛠️ Tools & Technologies

• Salesforce
• HubSpot
• Microsoft Office Suite
• Google Workspace

ASSUMPTION: The tools and technologies required for this role are standard for sales and account management positions and can be learned by candidates with relevant experience.

👔 Cultural Fit Considerations

Company Values:

• Safety
• Collaboration
• Honesty
• Stewardship
• Iteration

Work Style:

• Innovative and creative
• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and resilient

Self-Assessment Questions:

• How do you ensure that your sales strategies align with OpenAI's mission and values?
• Can you describe a time when you had to adapt your sales approach to meet the needs of a challenging customer? What was the outcome?
• How do you prioritize and manage multiple projects and deadlines in a dynamic work environment?

ASSUMPTION: OpenAI's company culture is collaborative, innovative, and focused on driving progress in AI research and deployment, with a strong commitment to safety, diversity, equity, and inclusion.

⚠️ Potential Challenges

• Managing a small number of key accounts may require the incumbent to wear multiple hats and take on additional responsibilities outside of traditional account management.
• Working with enterprise prospects may involve navigating complex organizational structures and decision-making processes.
• The hybrid work arrangement may present challenges in terms of communication and collaboration with remote team members.
• The fast-paced and dynamic nature of the AI industry may require the incumbent to adapt quickly to new technologies, tools, and market trends.

ASSUMPTION: The potential challenges for this role can be mitigated through strong communication, collaboration, and adaptability, as well as a deep understanding of AI and its applications.

📈 Similar Roles Comparison

• Unlike traditional account management roles, this position requires a strong understanding of AI and its applications, as well as the ability to work effectively with cross-functional teams to drive customer success and revenue growth.
• The focus on strategic planning and execution, as well as the need to manage consumption revenue targets and forecasts, sets this role apart from other sales and account management positions in the industry.
• As a senior management role, this position offers significant growth opportunities and the potential to make a significant impact on OpenAI's mission and business objectives.

ASSUMPTION: Candidates with experience in account management, sales, or a related field, and a strong understanding of AI and its applications, will be well-suited for this role and should consider it a unique opportunity to drive customer success and revenue growth in a dynamic and innovative environment.

📝 Sample Projects

• Developing and executing a comprehensive account plan for a key enterprise prospect, including strategies for customer engagement, product adoption, and revenue growth
• Leading a cross-functional team to build and execute a complex customer program, involving multiple stakeholders and requiring close coordination and communication
• Analyzing key account metrics to identify trends, opportunities, and areas for improvement, and presenting insights to internal and external stakeholders

ASSUMPTION: The sample projects for this role are designed to showcase the incumbent's ability to manage key accounts, lead cross-functional teams, and analyze key account metrics to drive customer success and revenue growth.

❓ Key Questions to Ask During Interview

• Can you describe the company's approach to AI safety and ensuring that its products benefit all of humanity?
• How does the company support the growth and development of its employees, particularly in the area of AI and its applications?
• Can you provide an example of a time when the company had to pivot its strategy or approach in response to market changes or customer feedback? How was this handled, and what was the outcome?
• How does the company measure the success of its AI products and services, and how does this inform its product roadmap and other corporate strategies?
• What opportunities exist for the Account Director, Strategics to grow and develop within the company, and how does the company support the career growth of its employees?

ASSUMPTION: The key questions to ask during the interview for this role focus on OpenAI's approach to AI safety, employee growth and development, strategic pivoting, product success measurement, and career growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the OpenAI careers page
• Customize your resume to highlight your proven track record of achieving revenue targets, executing complex deal strategies, and working with C-level executives
• Prepare a cover letter that demonstrates your understanding of AI and its applications, and how you can leverage your expertise to drive customer success at OpenAI
• If applicable, prepare examples of your work or projects that showcase your ability to manage key accounts, lead cross-functional teams, and analyze key account metrics
• Follow up with the hiring manager or HR team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.