Account Director West Africa
Hilton
Full-time
On-site
Accra, Greater Accra, Ghana
🌐 Digital Marketing
## 📌 Core Information
🔹 Job Title: Account Director West Africa
🔹 Company: Hilton
🔹 Location: Accra, Greater Accra, Ghana
🔹 Job Type: Full-Time
🔹 Category: Hospitality
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
## 🚀 Job Overview
Key aspects of this role include:
- Developing and executing strategies for high-value accounts in West Africa
- Managing and growing corporate accounts and revenue targets for Hilton Worldwide
- Collaborating with global leads and sub-account handlers to drive business growth
- Building and sustaining long-term relationships with key customers to drive business
- Managing the Corporate RFP process and group requests to drive business to Hilton
- Attending industry conferences and events to network and stay updated on market trends
Assumption: This role requires a strong understanding of sales processes, tools, measurements, and systems, as well as the ability to work independently and manage multiple tasks effectively.
## 📋 Key Responsibilities
🔹 Planning Activities (20%)
- Develop strategies for accounts under management
- Identify and evaluate business opportunities for the company
- Execute strategic account development plans and communicate key messages internally and externally
- Establish long-term business goals and annual operational plans
- Create and establish relevant procedures and processes
Assumption: The candidate should have strong analytical skills and the ability to think strategically to excel in this aspect of the role.
🔹 Organizing Activities (50%)
- Identify resources, oversee activities, and collaborate with key stakeholders to meet objectives and sales goals
- Ensure the strategic direction of the account base aligns with the company's revenue strategies
- Develop account plans with specific objectives and sales activities to support account strategy
- Build and sustain long-term relationships with key customers to drive business
- Manage the Corporate RFP process, ensuring proper procedures to support clients and drive business to Hilton
Assumption: The ideal candidate will have excellent organizational skills and the ability to manage multiple projects simultaneously.
🔹 Controlling Activities (30%)
- Direct and implement controls and systems to ensure success and make corrective actions
- Assess performance to ensure success and make corrective actions
- Establish and enforce policies to improve overall operations
- Follow approved processes for activities and expenses for optimal financial results
- Maintain Hilton Best Practices to ensure accurate customer account information
Assumption: The successful candidate will have strong analytical skills and the ability to make data-driven decisions to excel in this aspect of the role.
## 🎯 Required Qualifications
Education:
- University degree or equivalent experience
Experience:
- Significant experience in customer-facing, revenue-generating roles, especially in corporate and MICE sector
Required Skills:
- Strong communication skills, including presentation, writing, and public speaking
- Good understanding of sales processes, tools, measurements, and systems
- Knowledge of the group, meetings, and events market, including RFP processes and pricing strategies
- Understanding of competition and marketing strategies
- Strong account management skills
- Ability to persuade and influence others
- Ability to collaborate with cross-functional teams
- Ability to analyze departmental financial data for strategic decisions
- Leadership to resolve conflicts, implement change, and promote collaboration
- Ethical behavior and discretion with sensitive information
- Initiative to identify, prioritize, and implement actions to achieve functional goals
- Strong problem-solving skills, with the ability to prevent and address issues collaboratively
- Ability to mentor and provide feedback to others
- Ability to work independently and manage the work of others
- Ability to prioritize, organize, and handle multiple tasks
- Ability to develop and articulate a vision for group, meetings, and events sales
- Self-reliant with minimal supervision
- Ability to take calculated risks in consultation with relevant teams
- Strong relationship management and professional demeanor
- Ability to handle multiple tasks at once
Preferred Skills:
- Experience working in multi-cultural or international settings
- Fluency in English
- Proficiency in Microsoft Office and Salesforce
- Flexibility to travel
Assumption: The ideal candidate will have a strong background in sales and account management, with a proven track record of driving revenue growth in the hospitality industry.
## 💰 Compensation & Benefits
Salary Range: Industry-standard range based on role, experience level, and location (not specified in the original description, so estimated as $70,000 - $100,000 USD per year)
Benefits:
- Competitive benefits package (not specified in the original description)
Working Hours: 40 hours per week, with flexibility for travel and on-call duties as needed
Assumption: The salary range is estimated based on industry standards for similar roles in the hospitality industry. The benefits package is assumed to be competitive and may include health insurance, retirement plans, and other standard employee benefits.
## 📌 Applicant Insights
Company Context:
- Industry: Hospitality
- Company Size: 5,001-10,000 employees
- Founded: 1919
- Company Description: As the leading global hospitality company, Hilton offers a wide range of accommodations, from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of experience, Hilton is dedicated to providing exceptional guest experiences across its global brands.
- Company Specialties: Hospitality management, hotel operations, customer service, revenue management
Role Analysis:
- Career Level: Mid-career level, with potential for growth into senior roles within the company
- Reporting Structure: Reports to the Director of Sales, HWS Africa and Indian Ocean Island based in South Africa
- Work Arrangement: On-site with flexibility for travel, as the role requires frequent travel within West Africa and occasional international travel
- Growth Opportunities: Potential for career advancement within the sales function and the broader Hilton organization
Potential Challenges:
- The role may require extensive travel, which can be challenging for candidates with family or personal commitments
- The competitive nature of the hospitality industry may present challenges in achieving and maintaining sales targets
- The role may require working with diverse cultural backgrounds, which can present unique communication and collaboration challenges
## 📝 Similar Roles Comparison
- This role is similar to other account director positions in the hospitality industry, but with a focus on the West African market and Hilton's global brand
- The role may require more frequent travel than similar positions in other regions, due to the geographic spread of Hilton's properties in West Africa
- The role may offer more opportunities for international exposure and career growth within the global Hilton organization, compared to similar roles in smaller hospitality companies
## 📝 Sample Projects
- Developing and implementing a strategic account plan for a major corporate client in the oil and gas industry
- Coordinating with global leads to secure a large group booking for an international conference
- Managing the RFP process for a major hotel renovation project, ensuring proper procedures and driving business to Hilton
- Building and sustaining a long-term relationship with a key customer in the travel industry to drive business growth
Assumption: The sample projects provided are intended to illustrate the types of initiatives the account director may be expected to undertake, rather than specific projects that have been completed in the past.
## ❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader sales strategy for Hilton in West Africa?
- What are the most challenging aspects of the West African hospitality market, and how can this role address them?
- How does Hilton support the professional development of its sales team members?
- What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked?
- How does Hilton approach diversity, equity, and inclusion in its sales teams and broader organization?
Assumption: The interview questions provided are intended to help candidates better understand the role and the company's expectations, rather than as a comprehensive list of potential interview questions.
## 🛠️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️
🔹 Job Title: Account Director West Africa
🔹 Company: Hilton
🔹 Location: Accra, Greater Accra, Ghana
🔹 Job Type: Full-Time
🔹 Category: Hospitality
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
## 🚀 Job Overview
Key aspects of this role include:
- Developing and executing strategies for high-value accounts in West Africa
- Managing and growing corporate accounts and revenue targets for Hilton Worldwide
- Collaborating with global leads and sub-account handlers to drive business growth
- Building and sustaining long-term relationships with key customers to drive business
- Managing the Corporate RFP process and group requests to drive business to Hilton
- Attending industry conferences and events to network and stay updated on market trends
Assumption: This role requires a strong understanding of sales processes, tools, measurements, and systems, as well as the ability to work independently and manage multiple tasks effectively.
## 📋 Key Responsibilities
🔹 Planning Activities (20%)
- Develop strategies for accounts under management
- Identify and evaluate business opportunities for the company
- Execute strategic account development plans and communicate key messages internally and externally
- Establish long-term business goals and annual operational plans
- Create and establish relevant procedures and processes
Assumption: The candidate should have strong analytical skills and the ability to think strategically to excel in this aspect of the role.
🔹 Organizing Activities (50%)
- Identify resources, oversee activities, and collaborate with key stakeholders to meet objectives and sales goals
- Ensure the strategic direction of the account base aligns with the company's revenue strategies
- Develop account plans with specific objectives and sales activities to support account strategy
- Build and sustain long-term relationships with key customers to drive business
- Manage the Corporate RFP process, ensuring proper procedures to support clients and drive business to Hilton
Assumption: The ideal candidate will have excellent organizational skills and the ability to manage multiple projects simultaneously.
🔹 Controlling Activities (30%)
- Direct and implement controls and systems to ensure success and make corrective actions
- Assess performance to ensure success and make corrective actions
- Establish and enforce policies to improve overall operations
- Follow approved processes for activities and expenses for optimal financial results
- Maintain Hilton Best Practices to ensure accurate customer account information
Assumption: The successful candidate will have strong analytical skills and the ability to make data-driven decisions to excel in this aspect of the role.
## 🎯 Required Qualifications
Education:
- University degree or equivalent experience
Experience:
- Significant experience in customer-facing, revenue-generating roles, especially in corporate and MICE sector
Required Skills:
- Strong communication skills, including presentation, writing, and public speaking
- Good understanding of sales processes, tools, measurements, and systems
- Knowledge of the group, meetings, and events market, including RFP processes and pricing strategies
- Understanding of competition and marketing strategies
- Strong account management skills
- Ability to persuade and influence others
- Ability to collaborate with cross-functional teams
- Ability to analyze departmental financial data for strategic decisions
- Leadership to resolve conflicts, implement change, and promote collaboration
- Ethical behavior and discretion with sensitive information
- Initiative to identify, prioritize, and implement actions to achieve functional goals
- Strong problem-solving skills, with the ability to prevent and address issues collaboratively
- Ability to mentor and provide feedback to others
- Ability to work independently and manage the work of others
- Ability to prioritize, organize, and handle multiple tasks
- Ability to develop and articulate a vision for group, meetings, and events sales
- Self-reliant with minimal supervision
- Ability to take calculated risks in consultation with relevant teams
- Strong relationship management and professional demeanor
- Ability to handle multiple tasks at once
Preferred Skills:
- Experience working in multi-cultural or international settings
- Fluency in English
- Proficiency in Microsoft Office and Salesforce
- Flexibility to travel
Assumption: The ideal candidate will have a strong background in sales and account management, with a proven track record of driving revenue growth in the hospitality industry.
## 💰 Compensation & Benefits
Salary Range: Industry-standard range based on role, experience level, and location (not specified in the original description, so estimated as $70,000 - $100,000 USD per year)
Benefits:
- Competitive benefits package (not specified in the original description)
Working Hours: 40 hours per week, with flexibility for travel and on-call duties as needed
Assumption: The salary range is estimated based on industry standards for similar roles in the hospitality industry. The benefits package is assumed to be competitive and may include health insurance, retirement plans, and other standard employee benefits.
## 📌 Applicant Insights
Company Context:
- Industry: Hospitality
- Company Size: 5,001-10,000 employees
- Founded: 1919
- Company Description: As the leading global hospitality company, Hilton offers a wide range of accommodations, from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of experience, Hilton is dedicated to providing exceptional guest experiences across its global brands.
- Company Specialties: Hospitality management, hotel operations, customer service, revenue management
Role Analysis:
- Career Level: Mid-career level, with potential for growth into senior roles within the company
- Reporting Structure: Reports to the Director of Sales, HWS Africa and Indian Ocean Island based in South Africa
- Work Arrangement: On-site with flexibility for travel, as the role requires frequent travel within West Africa and occasional international travel
- Growth Opportunities: Potential for career advancement within the sales function and the broader Hilton organization
Potential Challenges:
- The role may require extensive travel, which can be challenging for candidates with family or personal commitments
- The competitive nature of the hospitality industry may present challenges in achieving and maintaining sales targets
- The role may require working with diverse cultural backgrounds, which can present unique communication and collaboration challenges
## 📝 Similar Roles Comparison
- This role is similar to other account director positions in the hospitality industry, but with a focus on the West African market and Hilton's global brand
- The role may require more frequent travel than similar positions in other regions, due to the geographic spread of Hilton's properties in West Africa
- The role may offer more opportunities for international exposure and career growth within the global Hilton organization, compared to similar roles in smaller hospitality companies
## 📝 Sample Projects
- Developing and implementing a strategic account plan for a major corporate client in the oil and gas industry
- Coordinating with global leads to secure a large group booking for an international conference
- Managing the RFP process for a major hotel renovation project, ensuring proper procedures and driving business to Hilton
- Building and sustaining a long-term relationship with a key customer in the travel industry to drive business growth
Assumption: The sample projects provided are intended to illustrate the types of initiatives the account director may be expected to undertake, rather than specific projects that have been completed in the past.
## ❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader sales strategy for Hilton in West Africa?
- What are the most challenging aspects of the West African hospitality market, and how can this role address them?
- How does Hilton support the professional development of its sales team members?
- What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked?
- How does Hilton approach diversity, equity, and inclusion in its sales teams and broader organization?
Assumption: The interview questions provided are intended to help candidates better understand the role and the company's expectations, rather than as a comprehensive list of potential interview questions.
## 🛠️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️