Account Executive

📌 Core Information

🔹 Job Title: Account Executive

🔹 Company: Infinity

🔹 Location: Bingham Farms, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 2-5 Years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging in business-to-consumer (B2C) sales.
• Providing excellent customer service experiences.
• Participating in a growing home warranty program.
• Working within a dynamic, award-winning team.

ASSUMPTION: This role is primarily focused on sales activities related to home warranties, leveraging Infinity's robust market presence and internal team support.

📋 Key Responsibilities

✅ Outbound calling using a provided lead list.

✅ Identifying and upselling additional product coverages.

✅ Accurately explaining terms and conditions to customers.

✅ Executing call strategies with active listening and excellent customer service skills.

✅ Accepting feedback and making necessary improvements.

✅ Meeting and exceeding all program KPIs.

✅ Maintaining reliable attendance.

✅ Performing other related duties as assigned.

ASSUMPTION: The responsibility for outbound calling involves strategic engagement in B2C environments, focusing on product upselling and customer service excellence.

🎯 Required Qualifications

Education: Not specified

Experience:

• At least one year of contact center experience preferred.
• Two years or more of sales experience preferred.

Required Skills:

• Strong communication and active listening skills.
• Comfortability with multiple technology systems.
• Objection handling.

Preferred Skills:

• Ability to think quickly and handle objections effectively.
• Passion for delivering exceptional customer experiences.

ASSUMPTION: While formal education is not specified, proficiency in communication and technology usage is essential, emphasizing practical sales and service experience.

💰 Compensation & Benefits

Salary Range: Competitive pay with bonus potential.

Benefits:

• Paid time off for vacation, personal, and sick days, along with 7 paid holidays.
• 401(k) retirement plan with company match after six months, fully vested immediately.
• Blue Cross Blue Shield health benefits for full-time employees.

Working Hours: 40 hours per week, standard work hours with potential flexibility.

ASSUMPTION: The role offers a stable and appealing compensation package, aligning with industry standards for similar roles in dynamic, fast-paced sales environments.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development. This suggests a technologically driven work environment focused on innovation.

Company Size: 29 employees, offering tight-knit team dynamics and opportunities for direct impact.

Founded: 2018, indicating a growing organization with startup agility and modern solutions.

Company Description:

• Focuses on leveraging technology to enhance productivity and organizational efficiency.
• Develops project management software for increased agility in task management.
• Specializes in creating collaborative platforms for effective team interaction.

Company Specialties:

• Project Management
• Product Planning
• Time Tracking

Company Website: https://startinfinity.com

ASSUMPTION: The company's technology-forward approach aligns well with the digital and collaborative nature of a sales role, providing rich opportunities for leveraging innovative solutions.

📊 Role Analysis

Career Level: Mid-level professional position, ideal for those with a few years of sales and customer service experience.

Reporting Structure: Likely reports to a sales manager or program director.

Work Arrangement: On-site, fostering direct team interactions and collaborative opportunities.

Growth Opportunities:

• Potential for promotion from within, supported by professional development programs.
• Engagement in a high-growth program within an award-winning company.
• Access to continuous, award-winning training.

ASSUMPTION: The role provides significant internal growth, aligning with Infinity's emphasis on career pathing and continuous professional development.

🌍 Location & Work Environment

Office Type: Engaging and dynamic office environment, includes a fun break room with team-building activities.

Office Location(s): Bingham Farms, Michigan.

Geographic Context:

• A suburban area close to major Michigan cities, offering a blend of local charm and metropolitan benefits.
• Accessible community resources and activities encouraging work-life balance.
• Potential for networking within a prominent business district.

Work Schedule: Typically follows a standard business week with potential flexibility for team activities.

ASSUMPTION: The office environment focuses on employee engagement and community integration, aligned with casual dress codes and team-centered culture.

💼 Interview & Application Insights

Typical Process:

• Initial application submission.
• Phone or video interview with HR.
• In-person interview with the hiring manager.

Key Assessment Areas:

• Sales performance and customer service capabilities.
• Technical proficiency in using sales and customer management software.
• Cultural fit within the team and company environment.

Application Tips:

• Emphasize sales metrics and achievements in your resume.
• Prepare specific examples of customer service excellence.
• Highlight adaptability and eagerness to learn in the interview.

ATS Keywords: B2C Sales, Customer Experience, Communication Skills, Technology Systems

ASSUMPTION: The interview process is crafted to effectively assess the blend of technical skills and cultural fit critical for success at Infinity.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) systems.
• Communication platforms (e.g., email, chat applications).
• Lead management and sales tracking software.

ASSUMPTION: Given the focus on B2C sales, these tools are integral, suggesting that proficiency will impact performance metrics.

👔 Cultural Fit Considerations

Company Values:

• Commitment to Energy, Excellence, and Execution.
• Culture of Performance and Continuous Improvement.
• Encouragement of community involvement and team collaboration.

Work Style:

• Diligent and highly motivated approach.
• Collaborative, team-centered engagement.
• Customer-focused with a proactive mindset.

Self-Assessment Questions:

• How do I ensure outstanding customer experiences in a sales context?
• What strategies do I employ to overcome sales objections effectively?
• Am I comfortable using various technologies to manage customer relationships?

ASSUMPTION: The emphasis on a dynamic, performance-driven culture implies that candidates should be self-starters passionate about sales and customer service excellence.

⚠️ Potential Challenges

• Balancing sales objectives with high customer satisfaction.
• Adapting quickly to new CRM and lead systems.
• Maintaining performance under high-pressure sales targets.
• Ensuring reliable attendance in an office-based role.

ASSUMPTION: These challenges highlight the need for resilience and adaptability in a fast-paced sales environment.

📈 Similar Roles Comparison

• Comparative roles often require strong sales acumen and technological proficiency.
• Involvement in dynamic, team-based sales projects is common.
• Experience with customer service in various market sectors is valuable.

ASSUMPTION: The specified experience level positions this role competitively within the broader sales job market for mid-level professionals.

📝 Sample Projects

• Leading customer feedback initiatives to enhance service offerings.
• Developing strategic sales presentations on home warranty products.
• Creating and managing outreach campaigns for lead generation.

ASSUMPTION: Sample projects are assumed to align with typical practices in B2C sales within the context of a home warranty program.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does the company support professional development in the sales team?
• Can you describe a typical week in this position?
• What challenges does the team currently face?
• How is success measured and rewarded for this role?

ASSUMPTION: These questions are targeted to understand the role's dynamics, support structures, and performance metrics, aligning candidates' expectations with job realities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career portal.
• Ensure your resume highlights relevant sales and customer experience skills.
• Prepare to discuss specific examples of past successes in B2C sales.
• Research Infinity's company culture and values to tailor your application.
• Follow up on your application status within a week of submission.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.