Account Executive

📌 Core Information

🔹 Job Title: Account Executive

🔹 Company: Hear.com US

🔹 Location: Denver, Colorado, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging in outbound calls to pre-qualified leads
• Providing personalized hearing care solutions
• Coordinating appointments with partner providers
• Supporting customer satisfaction throughout the trial period

ASSUMPTION: The role is focused on customer relationship management and sales through defined leads rather than generating new leads independently.

📋 Key Responsibilities

✅ Change lives by providing better hearing solutions

✅ Connect with customers through outbound calls

✅ Coordinate appointments between customers and providers

✅ Guide and support customers during their 45-day trial

ASSUMPTION: Responsibilities include a strong emphasis on customer interaction and satisfaction rather than aggressive sales tactics.

🎯 Required Qualifications

Education: Not specified

Experience: Phone sales experience preferred but not strictly required

Required Skills:

• Empathy
• Strong Sales Skills
• Growth Mindset

Preferred Skills:

• Experience with Salesforce or similar CRM
• Multitasking and organizational skills

ASSUMPTION: While specific educational requirements are not listed, a general understanding of sales processes and customer care is implied.

💰 Compensation & Benefits

Salary Range: Base rate of $26.80 per hour plus uncapped commission, with potential earnings over $100K for top performers

Benefits:

• Full medical, dental, and vision coverage
• 401K and paid parental leave
• Open paid time off policy

Working Hours: Flexible schedule, part of which includes weekends; 40 hours per week

ASSUMPTION: Compensation is competitive for the industry, with additional incentives based on performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 1,001-5,000 employees

Founded: 2012

Company Description:

• Leading digital hearing care provider globally
• Innovative approach combining online marketing and top audiologist networks
• Focused on reducing stigma around hearing care

Company Specialties:

• Hearing Aids
• Medical Technology
• Customer Consultation

Company Website: http://www.hear.com

ASSUMPTION: The company places a high value on innovative healthcare solutions and provides a strong support network for employees.

📊 Role Analysis

Career Level: Entry to mid-level

Reporting Structure: Likely reports to Sales Manager or Team Lead

Work Arrangement: Hybrid

Growth Opportunities:

• Growth within sales roles based on performance
• Potential to move into management positions
• Opportunities for skill enhancement through company training programs

ASSUMPTION: The role offers ample growth opportunities for candidates willing to invest in continuous learning and performance.

🌍 Location & Work Environment

Office Type: Modern, dynamic office with amenities

Office Location(s): 2000 S Colorado Blvd., Denver, CO, 80222

Geographic Context:

• Located in the vibrant city of Denver
• Access to an active lifestyle with the Rockies nearby
• Well-connected to major transport routes

Work Schedule: Flexible, accommodating both personal and professional needs

ASSUMPTION: Denver's location and office environment will appeal to those who enjoy a balanced lifestyle with plenty of recreational opportunities.

💼 Interview & Application Insights

Typical Process:

• Submit resume through company website or application portal
• Initial phone screening with HR
• Interview with hiring manager
• Offer and negotiation phase

Key Assessment Areas:

• Empathy and customer handling skills
• Sales capabilities and past performance
• Adaptability to company culture and technology

Application Tips:

• Highlight customer care and sales success in your application
• Showcase adaptability to new technologies
• Demonstrate alignment with company values during interviews

ATS Keywords: Empathy, Sales, Customer Support, Growth Mindset, Communication

ASSUMPTION: Understanding company values and proving your fit during interviews can significantly enhance hiring chances.

🛠️ Tools & Technologies

• Salesforce
• Twilio
• Zoom
• Outlook
• Chrome

ASSUMPTION: Familiarity with CRM and communication tools will be beneficial for prospective candidates.

👔 Cultural Fit Considerations

Company Values:

• Empathy towards customers
• Innovative problem-solving
• Collaborative teamwork

Work Style:

• Dynamic and fast-paced
• Inclusive and supportive
• Rewarding of initiative and innovation

Self-Assessment Questions:

• Do I enjoy working in a client-facing role?
• Am I adaptable to a fast-paced work environment?
• Can I commit to continuous learning and improvement?

ASSUMPTION: Candidates should be self-motivated, team-oriented, and customer-focused to thrive in Hear.com's culture.

⚠️ Potential Challenges

• Managing high call volumes
• Balancing flexible work schedules
• Adapting quickly to new technologies
• Ensuring customer satisfaction consistently

ASSUMPTION: While high demands are evident, success in this role will provide valuable sales and customer service experience.

📈 Similar Roles Comparison

• Direct sales vs. consultative sales approach
• Pre-qualified leads handled vs. generating new leads
• Customer support focus vs. hard sales focus

ASSUMPTION: The role is more consultative and client-focused compared to traditional sales roles, offering a more rewarding experience.

📝 Sample Projects

• Creating a customer feedback system to improve sales processes
• Developing a personalized sales script to enhance customer engagement
• Conducting market research to identify customer needs

ASSUMPTION: Projects will likely center around customer service enhancement and process improvement initiatives.

❓ Key Questions to Ask During Interview

• What are the key metrics for success in this role?
• How does Hear.com support professional growth?
• What technologies will I have access to for customer management?
• Can you describe a typical customer interaction?
• How does the company measure customer satisfaction?

ASSUMPTION: Inquiring about company support and metrics will demonstrate a candidate's proactive approach and interest in success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant sales and customer service experience
• Prepare for potential phone and video interviews
• Research company values and recent achievements
• Be ready to discuss how your skills align with the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.