Account Executive, Renewals

📌 Core Information

🔹 Job Title: Account Executive, Renewals

🔹 Company: Flywheel Digital

🔹 Location: Toronto, Ontario, Canada

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and retaining high-value client relationships
• Driving product innovation and demonstrating product value
• Supporting the Perpetua product within the Flywheel portfolio
• Opportunity to sell to new clients and expand existing accounts

ASSUMPTION: The role involves a hybrid work arrangement due to the location being on-site, with the potential for occasional remote work based on company policies.

📋 Key Responsibilities

✅ Own a portfolio of Perpetua’s highest-value clients to drive renewal and retention

✅ Conduct client discovery to understand goals and assess value delivery

✅ Demonstrate ROI and innovation through presentations and data reviews

✅ Lead commercial conversations including pricing and contract negotiations

✅ Collaborate with Customer Success, Product, and Marketing teams

✅ Identify cross-sell opportunities within existing accounts

✅ Source new business opportunities and onboard new clients

✅ Represent Perpetua at industry events and client meetings

ASSUMPTION: The responsibilities may include occasional travel to attend industry events or client meetings to enhance client relationships.

🎯 Required Qualifications

Education: Not specified

Experience: 3+ years in renewals, account management, or related roles within SaaS or digital commerce.

Required Skills:

• Account Management
• Client Retention
• Negotiation
• Presentation Skills
• Commercial Acumen
• SaaS Sales
• Digital Commerce

Preferred Skills:

• Cross-Selling
• Client Discovery

ASSUMPTION: The educational requirements are not specified, so candidates with equivalent experience or professional certifications in account management may be considered.

💰 Compensation & Benefits

Salary Range: Not specified; typically industry-aligned compensation based on role and experience

Benefits:

• Flexible vacation time
• Learning and development opportunities
• Parental leave and other life benefits
• Volunteering opportunities
• Employee resource groups for inclusion and identity

Working Hours: 40 hours per week with occasional flexibility for remote work

ASSUMPTION: Benefits likely include industry-standard health and wellness plans given the company size and global presence.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services

Company Size: 1,001-5,000 employees with a focus on digital commerce leadership

Founded: 2014

Company Description:

• Innovative digital commerce solutions provider
• Focus on client success and partnership
• Global presence with a collaborative work environment

Company Specialties:

• eCommerce Optimization
• Amazon Marketing Services
• Retail Analytics

Company Website: http://flywheeldigital.com

ASSUMPTION: The company emphasizes a customer-centric approach with a focus on innovation and technology in digital commerce.

📊 Role Analysis

Career Level: Mid-level role suitable for candidates with a few years of relevant experience

Reporting Structure: Likely reports to a senior account manager or sales director

Work Arrangement: Hybrid with office attendance required three times a week

Growth Opportunities:

• Potential for leadership roles in account management
• Opportunities for specialization in digital commerce technologies
• Networking opportunities at industry events

ASSUMPTION: The role appears to offer career advancement opportunities for individuals passionate about eCommerce and client management.

🌍 Location & Work Environment

Office Type: Modern office hubs designed for productivity and collaboration

Office Location(s): Toronto, Ontario, Canada

Geographic Context:

• Located in a major Canadian city known for a robust tech industry
• Access to diverse cultural and business networks
• Considered a key location for Flywheel's North American operations

Work Schedule: Typical business hours with flexibility for remote work

ASSUMPTION: The work environment is likely dynamic and client-focused, encouraging collaboration and innovation.

💼 Interview & Application Insights

Typical Process:

• Introductory call with Talent Acquisition
• 1:1 interviews with team members
• Skill assessments (possible case study presentation)

Key Assessment Areas:

• Company and values-fit
• Professional experience and skills
• Technical role-specific capabilities

Application Tips:

• Highlight experience with SaaS and digital commerce
• Demonstrate strong negotiation and client management skills
• Showcase ability to innovate and drive client success

ATS Keywords: Account Management, Client Retention, SaaS Sales, Digital Commerce, Negotiation

ASSUMPTION: The interview process appears robust, designed to assess both technical skills and cultural alignment.

🛠️ Tools & Technologies

• Perpetua platform for retail media optimization
• Data analysis tools for client reviews
• CRM systems for account management

ASSUMPTION: Familiarity with eCommerce technologies and CRM tools is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Client Success
• Collaboration

Work Style:

• Fast-paced and growth-oriented
• Team-centric with a focus on support and development
• Result-driven and innovative

Self-Assessment Questions:

• Am I passionate about digital commerce innovation?
• Do I have strong client management and relationship-building skills?
• Am I comfortable working in a fast-paced, dynamic environment?

ASSUMPTION: The company culture likely supports individuals who are proactive, client-focused, and innovative.

⚠️ Potential Challenges

• Managing high-stakes client negotiations
• Balancing multiple complex client portfolios
• Staying updated with rapidly evolving eCommerce trends
• Coordinating cross-functional collaborations under tight deadlines

ASSUMPTION: Challenging aspects of this role may require strong organizational and multitasking abilities.

📈 Similar Roles Comparison

• Similar to Key Account Manager but with a focus on renewals
• Differs from Business Development roles which primarily focus on new client acquisition
• More strategic than a typical Account Executive role

ASSUMPTION: The role is best suited for professionals with an interest in both strategic account management and client relations.

📝 Sample Projects

• Conduct client-focused ROI demonstrations
• Develop cross-sell strategies within existing accounts
• Participate in digital commerce innovation workshops

ASSUMPTION: Projects may involve a combination of client engagement strategies and product innovation.

❓ Key Questions to Ask During Interview

• How does Flywheel support account executives in achieving renewal targets?
• What are the key performance indicators for success in this role?
• How are client feedback and innovation prioritized by the team?
• Can you describe a typical career progression path for an account executive at Flywheel?
• How does the company approach cross-functional collaboration?

ASSUMPTION: Questions focus on growth, performance metrics, and collaboration within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant experience and skills
• Write a tailored cover letter addressing the role’s responsibilities
• Research Flywheel Digital and its products to enhance the application
• Follow up within two weeks if you do not receive an initial response

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.