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Account Executive, Strategic Accounts

UserTesting
Full-time
On-site
London, City of, United Kingdom
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Account Executive, Strategic Accounts

πŸ”Ή Company: UserTesting

πŸ”Ή Location: London, City of, United Kingdom

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ’Ό Account Management

πŸ”Ή Date Posted: Tue Apr 01 2025

πŸ”Ή Experience Level: 10+

πŸ”Ή Remote Status: Hybrid

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Managing a portfolio of strategic accounts with a focus on growth, retention, and expansion
  • Demonstrating UserTesting's value to existing and potential clients
  • Collaborating with various departments to ensure customer success
  • Travelling to meet clients and teams as required

ASSUMPTION: This role is critical for cross-departmental collaboration, given the requirement to work with Solution Consultants, Customer Success, and others.

πŸ“‹ Key Responsibilities

βœ… Overachieve on annual quota, focusing on retention and new revenue

βœ… Articulate UserTesting’s business and technical value to clients

βœ… Develop proposals to expand UserTesting's use

βœ… Track sales activities in the CRM platform

ASSUMPTION: Responsibilities indicate a high level of autonomy expected from candidates in managing accounts and executing sales strategies.

🎯 Required Qualifications

Education: Not specified

Experience: Significant experience in strategic SaaS sales with successful large deal completion

Required Skills:

  • Sales and customer success experience
  • Proficiency in SaaS and CRM systems
  • Strong analytical and problem-solving skills

Preferred Skills:

  • Experience with MEDDPICC sales framework
  • Exposure to multi-threaded enterprise sales processes

ASSUMPTION: The position assumes a high level of familiarity with strategic account management and relevant sales tools.

πŸ’° Compensation & Benefits

Salary Range: Not specified; typically competitive for strategic account roles in London

Benefits:

  • Comprehensive health and wellness plans
  • Opportunities for professional development
  • Flexible work environment

Working Hours: 40 hours per week, with flexibility for travel

ASSUMPTION: Compensation likely includes performance-based bonuses reflective of sales targets.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Software Development, specializing in digital user experience

Company Size: 201-500 employees, enabling agile operations and close-knit teams

Founded: 2007, with a strong history of innovation in user research

Company Description:

  • End-to-end solutions for experience research
  • Trusted by major global brands
  • Strong focus on user-centered product development

Company Specialties:

  • User Research and Usability Testing
  • Digital Experience and UX Insights
  • Customer Experience Management

Company Website: https://www.userzoom.com/

ASSUMPTION: The merger with UserZoom enhances comprehensive market offerings and customer base expansion.

πŸ“Š Role Analysis

Career Level: Senior-level, focusing on strategy and large account management

Reporting Structure: Likely reports to a regional sales leader or director

Work Arrangement: Hybrid, combining on-site presence with flexible working options

Growth Opportunities:

  • Potential for advancement into leadership roles
  • Opportunities to lead major account strategies
  • Expand industry network and expertise

ASSUMPTION: The role’s seniority suggests a pathway to leadership roles within the sales department.

🌍 Location & Work Environment

Office Type: Modern urban office, facilitating dynamic and collaborative work

Office Location(s): Based in London, UK

Geographic Context:

  • Central location with access to diverse client industries
  • Proximity to major business districts
  • Vibrant cultural and professional network in the city

Work Schedule: Primarily weekdays with travel as needed for client meetings

ASSUMPTION: A city-based office likely offers accessibility to a broad professional network and resources.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial screening call
  • Technical and HR interview rounds
  • Final interview with senior leadership

Key Assessment Areas:

  • Sales expertise and track record
  • Strategic account management skills
  • Understanding of the SaaS market

Application Tips:

  • Highlight relevant SaaS and sales experience
  • Prepare to discuss strategic account successes
  • Research UserTesting's products and market positioning

ATS Keywords: Strategic Accounts, SaaS Sales, CRM, User Experience

ASSUMPTION: The interview process is structured to assess both technical skills and cultural fit, reflecting the role's strategic dimension.

πŸ› οΈ Tools & Technologies

  • Salesforce CRM
  • Google Suite
  • 6Sense and ZoomInfo for sales intelligence

ASSUMPTION: Proficiency in these tools is critical for navigating UserTesting’s advanced sales environment.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation through user insight
  • Commitment to customer success
  • Collaboration across teams

Work Style:

  • Team-oriented with accountability
  • Flexible and adaptive to dynamic market changes
  • Goal-driven with a focus on measurable success

Self-Assessment Questions:

  • How do you approach account growth and retention?
  • Can you provide examples of overcoming formidable sales challenges?
  • How do you foster collaborative relationships with customer teams?

ASSUMPTION: Cultural fit focuses on proactive collaboration and strategic foresight to support user-centric business models.

⚠️ Potential Challenges

  • Managing complex, multi-stakeholder accounts
  • Keeping abreast of SaaS market trends
  • Navigating organizational changes post-merger
  • Balancing on-site and travel commitments

ASSUMPTION: The role requires resilience and strategic agility, given the dynamic nature of the SaaS industry and organizational changes.

πŸ“ˆ Similar Roles Comparison

  • Roles in SaaS sales typically involve customer-focused strategies and CRM proficiency
  • Strategic Account Executive roles often demand high levels of autonomy and decision-making
  • Similar positions may include a mix of remote and on-site work elements post-pandemic

ASSUMPTION: Comparing similar strategic account roles in SaaS provides a context for understanding the responsibilities and expectations of this position.

πŸ“ Sample Projects

  • Developing a comprehensive account expansion strategy
  • Leading cross-departmental sales initiatives
  • Implementing CRM enhancements to support customer insights

ASSUMPTION: These projects represent the type of strategic initiatives a candidate might undertake at UserTesting.

❓ Key Questions to Ask During Interview

  • What are the primary metrics for success in this role?
  • How do UserTesting’s recent developments enhance client engagement?
  • What unique challenges does the London market present?
  • How does the team collaborate globally to drive sales?
  • What career development opportunities are available?

ASSUMPTION: Questions are designed to clarify role expectations, company strategy, and candidate alignment with company goals.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare for a structured interview process, outlining your strategic account management experience
  • Research UserTesting’s product offerings and market presence
  • Demonstrate understanding of UserTesting’s competitive advantage
  • Follow up post-interview for feedback and next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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