📌 Core Information
🔹 Job Title: Account Follow-up Representative
🔹 Company: Harris Computer
🔹 Location: Remote - India
🔹 Job Type: Full-time
🔹 Category: Healthcare
🔹 Date Posted: June 23, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Timely follow-up on hospital patient accounts with outstanding insurance payments
- Communicating with insurance companies to resolve outstanding balances
- Managing an average of 30-40 patient accounts per day
- Working with various tools and systems, including EHR, billing clearinghouses, and insurance payor portals
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. It is ideal for candidates with previous experience in account follow-up roles, particularly in the healthcare industry.
📋 Key Responsibilities
✅ Verify claim payment status and rebill to patient’s insurance
✅ Prorate to correct financial class and notation within patient accounts
✅ Manage assigned payor denials and zero-pay reports within 48 hours of receipt
✅ Communicate effectively with insurance companies to understand next steps for resolution
✅ Perform research on patient accounts with outstanding insurance balances
✅ Resolve patient accounts with outstanding insurance claims to a zero balance or advance them to the patient responsibility financial class
✅ Submit requests for claim rebilling or claim inquiry reviews as needed
ASSUMPTION: The role involves a high degree of administrative tasks and requires strong organizational skills to manage multiple patient accounts simultaneously.
🎯 Required Qualifications
Education: High School or equivalency diploma required
Experience: 2 years’ experience in account follow-up role performing follow-up on hospitals’ inpatient and outpatient insurance claims
Required Skills:
- Bilingual (written, verbal, and listening)
- Minimum high-speed internet, 300 MBS download speed
- Excellent communication, good judgment, tact, initiative, and resourcefulness
- Detail-oriented, organized, and ability to multi-task
- Ability to concentrate for long periods of time
- Ability to work individually and/or as part of a team
- Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
- Must be flexible with a “can do” attitude and the ability to remain professional under high pressure situations
- Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe
- Must be able to follow directions and to perform work according to department standards independently
- Must be emotionally mature and able to function effectively under high pressure situations
Preferred Skills:
- Previous experience working with EHR systems
- Familiarity with Microsoft products (Excel, Outlook email, Teams, Word)
ASSUMPTION: While not explicitly stated, proficiency in using computers and navigating various software platforms is essential for this role.
💰 Compensation & Benefits
Salary Range: INR 3,00,000 - 4,50,000 per annum (Estimated based on industry standards for similar roles in India)
Benefits:
- Comprehensive Benefit Package
- Additional Perks
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in India. The actual salary may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Harris Computer is a software development company specializing in mission-critical software solutions for various verticals, including healthcare, utilities, government, and private sector.
Company Size: Harris Computer has 10,001+ employees globally, providing a large and diverse work environment.
Founded: Harris Computer was founded in 1980 and is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange.
Company Description:
- Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
- The company is committed to delivering high-quality software solutions that meet the unique needs of its clients.
- Harris operates in a fast-paced and dynamic environment, offering opportunities for growth and development.
Company Specialties:
- Software solutions for utilities
- Software solutions for government
- Software solutions for schools
- Software solutions for healthcare organizations
- Software solutions for Public Safety
- Software solutions for the private sector
Company Website: http://www.harriscomputer.com
ASSUMPTION: Working for Harris Computer offers opportunities to collaborate with diverse teams and contribute to mission-critical software solutions across various industries.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the healthcare administration field, focusing on insurance claims management.
Reporting Structure: The Account Follow-up Representative will report directly to the Team Lead.
Work Arrangement: This is a remote position, allowing for flexible work arrangements and a better work-life balance.
Growth Opportunities:
- Progression to senior roles within the insurance claims management department
- Transition to other departments or roles within Harris Computer, such as software development or project management
- Expanding skills and knowledge in healthcare administration and insurance claims processing
ASSUMPTION: This role provides an excellent entry point into the healthcare administration field, with opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote work environment
Office Location(s): Remote - India
Geographic Context:
- India has a diverse and growing healthcare industry, with numerous opportunities for career growth and development
- The remote work arrangement allows for a better work-life balance and the ability to work from the comfort of one's home
- The role may require occasional travel to attend team meetings or training sessions
Work Schedule: Full-time, 40 hours per week, with flexible hours and the ability to work independently
ASSUMPTION: Working remotely in India offers a unique blend of cultural diversity, technological advancements, and a growing economy, providing an ideal environment for career growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interview with the hiring manager or team lead
- Background check and onboarding
Key Assessment Areas:
- Communication skills and ability to work under pressure
- Attention to detail and organizational skills
- Problem-solving abilities and initiative
- Familiarity with relevant software tools and systems
Application Tips:
- Tailor your resume to highlight relevant experience and skills, such as previous account follow-up roles, insurance claims processing, and healthcare administration
- Prepare for behavioral interview questions that focus on your ability to work under pressure, multitask, and solve problems
- Demonstrate your proficiency in using computers and navigating various software platforms during the interview
ATS Keywords: Account follow-up, insurance claims, communication, detail-oriented, organized, multi-tasking, research, problem-solving, bilingual, EHR systems, Microsoft products, confidentiality, teamwork, initiative, resourcefulness, emotional maturity
ASSUMPTION: The application process for this role is likely to be competitive, and candidates should emphasize their relevant experience and skills in their application materials and interviews.
🛠️ Tools & Technologies
- Hospital's EHR system
- Billing clearinghouses
- Microsoft products (Excel, Outlook email, Teams, Word)
- Insurance payor portals
- E-faxing solutions
ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role, and candidates should highlight their proficiency in these areas during the application process.
👔 Cultural Fit Considerations
Company Values:
- Customer focus
- Integrity
- Innovation
- Teamwork
- Accountability
Work Style:
- Fast-paced and dynamic environment
- Collaborative and team-oriented culture
- Focus on delivering high-quality software solutions
Self-Assessment Questions:
- Do you thrive in fast-paced environments and can maintain a high level of productivity under pressure?
- Are you detail-oriented and able to manage multiple patient accounts simultaneously?
- Do you possess strong communication skills and the ability to work effectively with various stakeholders?
ASSUMPTION: Candidates who are detail-oriented, organized, and able to work effectively under pressure are likely to be a good fit for this role and Harris Computer's company culture.
⚠️ Potential Challenges
- Managing a high volume of patient accounts with outstanding insurance claims
- Dealing with difficult or uncooperative insurance companies
- Working in a fast-paced and dynamic environment that may require occasional overtime
- Adapting to changes in processes or systems as needed
ASSUMPTION: Candidates should be prepared to manage a high volume of patient accounts and work effectively under pressure to succeed in this role.
📈 Similar Roles Comparison
- This role is similar to other account follow-up or insurance claims management positions in the healthcare industry
- However, this role is unique in its focus on hospital patient accounts and the use of specific tools and systems
- Career progression may involve transitioning to other departments or roles within Harris Computer, such as software development or project management
ASSUMPTION: Candidates should research similar roles in the healthcare industry and tailor their application materials and interviews to highlight their relevant experience and skills.
📝 Sample Projects
- Managing a high volume of patient accounts with outstanding insurance claims
- Communicating effectively with insurance companies to resolve outstanding balances
- Researching and resolving complex insurance claims issues
ASSUMPTION: Candidates should be prepared to provide specific examples of their experience and skills in managing patient accounts, communicating with insurance companies, and resolving complex insurance claims issues during the interview process.
❓ Key Questions to Ask During Interview
- What are the most common challenges faced by the team, and how do you support them in overcoming these obstacles?
- How does this role contribute to the overall success of the company, and what are the key performance indicators for this position?
- What opportunities are there for growth and development within the company, and how does the team support each other's professional advancement?
- How does the company ensure the confidentiality and security of patient information, and what role does this position play in maintaining these standards?
- What is the typical work-life balance for this role, and how does the company support employees in maintaining a healthy work-life balance?
ASSUMPTION: Candidates should ask thoughtful and insightful questions during the interview process to demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, such as previous account follow-up roles, insurance claims processing, and healthcare administration
- Prepare for behavioral interview questions that focus on your ability to work under pressure, multitask, and solve problems
- Demonstrate your proficiency in using computers and navigating various software platforms during the interview
- Follow up with the hiring manager or team lead within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
