Account Growth and Success Manager

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📌 Core Information

🔹 Job Title: Account Growth and Success Manager

🔹 Company: Mend

🔹 Location: Israel

🔹 Job Type: Remote

🔹 Category: 🚀 Growth Marketing

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining customer relationships to understand their needs and goals
• Collaborating on customer onboarding and education processes
• Monitoring customer engagement and health metrics
• Leading contract renewal processes, identifying upsell and cross-sell opportunities

ASSUMPTION: The role is heavily oriented towards customer relationship management and post-sales support, common in such positions.

📋 Key Responsibilities

✅ Build and maintain strong relationships with customers to understand their needs, challenges, and goals

✅ Conduct regular monthly check-ins to assess satisfaction and proactively address concerns

✅ Collaborate with the Professional Services team to ensure successful onboarding and deliver training

✅ Monitor customer health metrics, identify at-risk accounts, and conduct proactive outreach

✅ Lead Executive Business Reviews to discuss outcomes and value realization

✅ Own and manage the end-to-end contract renewal process, developing strategies to maximize retention and growth

ASSUMPTION: The role involves significant collaboration with internal teams and utilizes customer feedback for product and process improvements.

🎯 Required Qualifications

Education: Not specified

Experience: Proven experience in a role combining Customer Success Manager and Account Management responsibilities is required.

Required Skills:

• Strong communication and interpersonal skills
• Technical proficiency in application security concepts and tools
• Proactive and results-oriented mindset

Preferred Skills:

• Experience with secure coding and threat modeling
• Project management and analytical abilities

ASSUMPTION: Preferred skills include deeper technical understanding of security concepts, leveraging Mend's focus as an AppSec provider.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible work arrangements with a hybrid model
• Professional development opportunities
• Competitive benefits package

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Salary is competitive with similar roles in the technology sector given the hybrid work model and focus on professional growth.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a specialization in security and application risk management

Company Size: 201-500 employees, which allows for nimble decision-making and faster career advancement opportunities.

Founded: 2011

Company Description:

• Leadership in application security and risk management
• Emphasis on proactive AppSec programs
• Utilization of advanced technology for security solutions

Company Specialties:

• Application Security
• Open Source Security
• DevSecOps

Company Website: https://www.mend.io

ASSUMPTION: Mend focuses on security solutions which aligns with global trends of increasing emphasis on cybersecurity.

📊 Role Analysis

Career Level: Mid-level experience in customer success and account management

Reporting Structure: Likely reports to senior management or director of customer success

Work Arrangement: Hybrid with office presence required two days a week

Growth Opportunities:

• Advancement to senior management roles
• Development of specialized skills in application security
• Involvement in cross-functional projects

ASSUMPTION: Role offers substantial growth through leadership in customer success and exposure to advanced security topics.

🌍 Location & Work Environment

Office Type: Modern office capable of supporting hybrid work styles

Office Location(s): 4 Ariel Sharon Street, Givatayim, Israel

Geographic Context:

• Proximity to central business districts
• Good public transport connectivity
• Access to amenities like dining and retail

Work Schedule: Monday to Friday

ASSUMPTION: Location chosen for strategic access to tech talent and industry hubs in Israel.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Preliminary interview with HR
• Technical interview with team leads

Key Assessment Areas:

• Technical knowledge in AppSec
• Communication and interpersonal skills
• Problem-solving abilities

Application Tips:

• Highlight relevant experience in customer success
• Emphasize knowledge of application security
• Prepare anecdotes showcasing problem-solving successes

ATS Keywords: Customer Success, Account Management, Application Security, Onboarding, Renewal Strategy

ASSUMPTION: Application process is structured to thoroughly evaluate both technical capabilities and customer relationship skills.

🛠️ Tools & Technologies

• Application Security Tools
• CRM Software
• Data Analytics Platforms

ASSUMPTION: Role involves the use of security and CRM tools typical in customer success-focused roles.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Innovation
• Collaboration

Work Style:

• Dynamic and fast-paced
• Team-oriented with a collaborative focus
• Proactive problem-solving approach

Self-Assessment Questions:

• How do you foster long-term customer relationships?
• Can you provide examples of successfully managing accounts at risk?
• How do you approach customer education and onboarding?

ASSUMPTION: Strong alignment with company values and work environment will enhance job satisfaction and efficiency.

⚠️ Potential Challenges

• Maintaining consistent communication in hybrid work environments
• Navigating cross-functional dynamics
• Staying updated with AppSec trend changes
• Balancing multiple customer accounts with varied needs

ASSUMPTION: Challenges are typical in dynamic roles that require multitasking and continuous learning.

📈 Similar Roles Comparison

• Increased focus on security compared to typical account management roles
• Hybrid work dynamics offering flexibility vs. traditional on-site roles
• Opportunity for cross-selling unique security solutions

ASSUMPTION: Comparison highlights the niche focus of Mend's security-driven customer success roles.

📝 Sample Projects

• Developing a comprehensive onboarding program for new clients
• Leading a customer feedback initiative to enhance product offerings
• Implementing a risk mitigation strategy for a major client

ASSUMPTION: Project examples indicate strategic involvement in customer success initiatives.

❓ Key Questions to Ask During Interview

• What specific challenges does Mend face in customer success?
• Can you describe the collaboration between the success and product teams?
• How does Mend stay competitive in the application security space?
• What engagement strategies are most effective with Mend's customer base?
• How is customer feedback integrated into the product development lifecycle?

ASSUMPTION: Questions focus on industry understanding and process integration due to the technical nature of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Develop a cover letter explaining your interest in Mend and the specific role
• Await an invitation for the preliminary interview
• Practice industry-specific interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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