📌 Core Information
🔹 Job Title: Account Handler - Corporate & Commercial
🔹 Company: Hyperion, Inc.
🔹 Location: Croydon, United Kingdom
🔹 Job Type: Full-Time, Hybrid (2-3 days per week in the office)
🔹 Category: Insurance
🔹 Date Posted: July 2, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Croydon office) with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Handling a large portfolio of clients, ensuring excellent client service and retention
- Collaborating with the Account Executive to develop client strategies, attend meetings, and action meeting points
- Conducting market exercises to secure competitive terms and presenting renewal options to clients
- Issuing renewal documentation, collecting premiums, and processing adjustments
- Actively cross-selling products from other divisions to enhance client offerings
ASSUMPTION: This role requires a balance of administrative tasks and client-facing responsibilities, with a focus on building and maintaining strong client relationships.
📋 Key Responsibilities
✅ Assist in achieving group/division client retention targets by providing an excellent level of service
✅ Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings, and action meeting points
✅ Undertake market exercises to establish the most competitive terms available
✅ Acquire renewal terms and present them to the client
✅ Issue renewal documentation in line with contract certainty
✅ Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures
✅ Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system
✅ Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
✅ Actively cross-sell products from other divisions
ASSUMPTION: This role involves a mix of routine tasks and proactive client management, requiring strong organizational skills and attention to detail.
🎯 Required Qualifications
Education: GCSEs A-C in Maths & English
Experience: Minimum of 2 years' industry experience, with specific experience in Motor Fleet and Commercial Combined
Required Skills:
- Solid understanding of all main classes of General Insurance and the CII’s Code of Ethics and GDPR
- Good level of technical insurance skills
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Ability to prioritise work and meet deadlines
- Excellent client service skills
- Good negotiation and broking skills
- Ability to gather and analyse information from the client
- Ability to identify and respond appropriately to an individual client’s level of understanding
- Ability to persuade and influence others
Preferred Skills:
- Cert CII (desirable)
- Acturis (desirable)
ASSUMPTION: While specific qualifications are not listed, relevant industry experience and a strong understanding of general insurance principles are essential for this role.
💰 Compensation & Benefits
Salary Range: £25,000 - £35,000 per annum (AI estimate based on industry standards for the role, experience level, and location)
Benefits:
- Competitive benefits package
- Career progression opportunities
- Flexible working arrangements
- Hybrid work environment
Working Hours: Full-time, 40 hours per week, with the option to work 2-3 days per week in the Croydon office
ASSUMPTION: The salary range is an AI estimate based on industry standards for the role, experience level, and location. Actual salary may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance
Company Size: 501-1,000 employees (Hyperion, Inc.)
Founded: 2013
Company Description:
- Howden is a collective of talented and passionate people worldwide, united by a shared passion and no-limits mindset
- Their strength lies in their ability to collaborate as a powerful international team, with over 18,000 employees spanning over 100 countries
- Howden supports clients through the complex landscape of commercial risk, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth
Company Specialties:
- Contractors Liability
- Professional Liability
- Specialty Property
- Environmental
- Energy
- Flood Liability
- D&O
- Marine
- Cyber
- Transactional Risk
- Builder's Risk
- Commercial Auto
- Insurance Underwriting
- Excess and Surplus Lines
Company Website: http://www.dualinsurance.com
ASSUMPTION: Hyperion, Inc. is a global insurance company with a strong focus on specialty programs and a commitment to providing excellent client service.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: Reports directly to the Account Executive
Work Arrangement: Hybrid, with 2-3 days per week in the Croydon office
Growth Opportunities:
- Progression to Account Executive or Senior Account Handler roles
- Expanding industry knowledge and expertise
- Developing leadership and mentoring skills
ASSUMPTION: This role offers opportunities for career progression within the company, as well as the chance to develop industry-specific skills and expertise.
🌍 Location & Work Environment
Office Type: Hybrid (Croydon office with remote work flexibility)
Office Location(s): Croydon, United Kingdom
Geographic Context:
- Croydon is a large town in South London, with excellent transport links to central London and other major cities
- The area offers a mix of urban and suburban environments, with a diverse range of amenities and attractions
- Croydon is home to a vibrant arts and culture scene, with numerous galleries, museums, and performance venues
Work Schedule: Full-time, 40 hours per week, with flexible working hours and the option to work from home
ASSUMPTION: The Croydon office provides a modern and collaborative work environment, with easy access to public transportation and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face or video interview with the hiring manager
- Final interview with the team or department head
Key Assessment Areas:
- Insurance knowledge and experience
- Client service skills and customer focus
- Negotiation and broking skills
- Attention to detail and accuracy
- Ability to work under pressure and meet deadlines
Application Tips:
- Highlight relevant insurance experience and achievements in your resume
- Tailor your cover letter to demonstrate your understanding of the role and the company's values
- Prepare examples of your problem-solving skills and ability to handle challenging client situations
ATS Keywords: Account Handler, Corporate & Commercial, Client Retention, Renewals, Cross-Selling, Insurance Broking, Client Service, Technical Insurance Skills, Acturis
ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager and the department. Applicants should be prepared to demonstrate their relevant skills and experience throughout the interview process.
🛠️ Tools & Technologies
- Acturis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Insurance industry-specific software and platforms
ASSUMPTION: Familiarity with Acturis and other insurance industry-specific software is essential for this role. Applicants should be comfortable using Microsoft Office Suite and other relevant tools.
👔 Cultural Fit Considerations
Company Values:
- Bravery
- Support
- Determination
Work Style:
- Collaborative
- Client-focused
- Proactive and solution-oriented
Self-Assessment Questions:
- Do you have experience working in a collaborative, client-focused environment?
- Are you proactive and solution-oriented, with a strong commitment to client service?
- Do you have a growth mindset and a willingness to learn and adapt in a dynamic work environment?
ASSUMPTION: Applicants should assess their fit with the company's values and work style, as well as their ability to thrive in a collaborative, client-focused environment.
⚠️ Potential Challenges
- Managing a large portfolio of clients and ensuring high levels of service
- Balancing routine tasks with proactive client management and business development
- Adapting to a hybrid work environment and maintaining productivity outside of the office
- Keeping up with industry trends and regulatory changes
ASSUMPTION: Applicants should be prepared to manage a high volume of work and maintain strong client relationships in a hybrid work environment.
📈 Similar Roles Comparison
- Compared to other Account Handler roles, this position places a greater emphasis on client retention and cross-selling opportunities
- This role requires a strong understanding of the commercial insurance landscape and the ability to navigate complex client needs
- Career progression opportunities may vary depending on the specific needs of the company and the individual's skills and experience
ASSUMPTION: Applicants should research similar roles within the insurance industry to better understand the unique aspects of this position and how it compares to other opportunities.
📝 Sample Projects
- Developing and implementing a client retention strategy for a portfolio of commercial clients
- Conducting a market exercise to secure competitive renewal terms for a large corporate client
- Cross-selling additional products and services to enhance client offerings and increase revenue
ASSUMPTION: Applicants should prepare examples of their problem-solving skills and ability to handle challenging client situations, with a focus on client retention and business development.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the broader organization?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company foster a culture of collaboration and innovation in a hybrid work environment?
ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company, as well as their commitment to client service and business development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant insurance experience and skills
- Prepare examples of your problem-solving skills and ability to handle challenging client situations
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
