🔹 Job Title: Account Handler - Corporate & Commercial
🔹 Company: Howden
🔹 Location: Cheltenham - The Quadrangle, United Kingdom
🔹 Job Type: Full-Time, Hybrid (2-3 days on-site)
🔹 Category: Insurance
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site (Hybrid)
Key aspects of this role include:
ASSUMPTION: This role requires a balance of administrative tasks and client interaction, with a focus on accuracy, efficiency, and customer service.
✅ Prioritize and handle all work promptly and accurately
✅ Handle queries, whether written or by telephone, in a professional manner
✅ Produce accurate and professional documentation
✅ Process adjustments, including notification to insurers, revised documentation, and additional premiums
✅ Refer complex queries to senior staff
✅ Conduct re-marketing exercises and issue renewal documentation
✅ Deal with client payments in line with Howden procedures
✅ Participate in meetings as required
ASSUMPTION: This role involves a mix of routine tasks and problem-solving, with a focus on maintaining high service standards.
Education: 5 GCSEs A*-C including Maths and English
Experience: A minimum of 12 months' customer service and administrative experience
Required Skills:
Preferred Skills:
ASSUMPTION: While specific insurance industry experience is not required, it would be beneficial for candidates to have some understanding of commercial insurance products.
Salary Range: £18,000 - £22,000 per annum (Estimated, based on industry standards for entry-level account handler roles in the UK insurance sector)
Benefits:
Working Hours: Full-time, 37.5 hours per week, with a flexible hybrid work arrangement (2-3 days on-site)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level account handler roles in the UK insurance sector. The actual salary may vary depending on the candidate's experience and the company's internal salary structure.
Industry: Howden operates in the insurance industry, specializing in corporate and commercial insurance. The company is known for its collaborative and innovative approach to insurance, with a strong focus on customer service.
Company Size: Howden is a mid-sized company with around 200-500 employees globally, providing a supportive and collaborative work environment.
Founded: Howden was founded in 2016, making it a relatively new player in the insurance industry with a strong growth trajectory.
Company Description:
Company Specialties:
Company Website: https://www.howden.ie
ASSUMPTION: Howden's focus on collaboration, innovation, and customer service makes it an attractive employer for candidates seeking a supportive and dynamic work environment in the insurance industry.
Career Level: This role is suitable for entry-level candidates or those with up to 2 years of experience in a similar role. It offers an opportunity to develop skills and gain experience in the insurance industry.
Reporting Structure: The Account Handler will report directly to the Commercial Schemes team and work closely with senior staff to ensure high service standards are maintained.
Work Arrangement: This role offers a hybrid work arrangement, with candidates expected to be on-site for 2-3 days per week. During training, full-time on-site attendance will be required.
Growth Opportunities:
ASSUMPTION: This role provides an excellent foundation for a career in the insurance industry, with opportunities for growth and development based on individual performance and the company's expansion.
Office Type: Howden's Cheltenham office is a modern, collaborative workspace designed to support employee productivity and well-being.
Office Location(s): Cheltenham - The Quadrangle, United Kingdom
Geographic Context:
Work Schedule: Full-time, 37.5 hours per week, with a flexible hybrid work arrangement (2-3 days on-site)
ASSUMPTION: Howden's Cheltenham office provides a supportive and collaborative work environment, with opportunities for both on-site and remote work.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Handler, Corporate & Commercial, Customer Service, Administrative Skills, Attention to Detail, Literacy, Numeracy, Interpersonal Skills, Communication, Relationship Building
ASSUMPTION: Howden's interview process is designed to assess candidates' skills and cultural fit, with a focus on customer service, administrative, and interpersonal skills.
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's internal systems and the candidate's assigned tasks.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Howden's company values and work style emphasize collaboration, innovation, and customer service, making it an attractive employer for candidates who share these priorities.
ASSUMPTION: These challenges can be overcome with strong problem-solving skills, effective time management, and a commitment to continuous learning and improvement.
ASSUMPTION: While this role shares some similarities with other account handler positions in the insurance industry, Howden's unique culture and focus on collaboration set it apart from more traditional insurance companies.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that an Account Handler in this role might undertake, highlighting the opportunity for both routine tasks and strategic initiatives.
ASSUMPTION: These questions are designed to provide insight into the role's priorities, the company's culture, and its approach to employee development and work-life balance.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.