Account Management

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: Marsh

🔹 Location: Anchorage, Alaska

🔹 Job Type: On-site

🔹 Category: Insurance

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Intermediate (5-10 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the primary point of contact for clients, carriers, and the client service team
• Analyzing utilization reports, carrier reports, and claims data to identify trends and issues
• Mentoring benefit analysts and reviewing materials for renewals, new business presentations, and open enrollment meetings
• Developing analytical, customer service, and communication skills to eventually take on consultant responsibilities
• Resolving routine issues and keeping the director apprised of potential E&O concerns and client dissatisfaction

ASSUMPTION: This role requires a balance of technical knowledge, client service skills, and the ability to mentor and develop junior team members. It also involves occasional travel for client meetings.

📋 Key Responsibilities

✅ Act as the initial point of contact for clients, carriers, and others on the client service team for RFP review and preparation, analysis of utilization reports, carrier reports, and claims data, COBRA and HIPAA coordination, and implementation of new plans

✅ Guide and mentor benefit analysts throughout the process of gathering client census and benefit plan information used to prepare materials for new business presentations, renewals, and open enrollment meetings

✅ Develop analytical, customer service, and communication skills needed to perform as a consultant by presenting financial measures, participating in prospect and renewal meetings, conducting employee open enrollment meetings, and responding to client coverage questions

✅ Keep the director apprised of potential E&O concerns and client dissatisfaction, strategizing with the director and consultant to develop possible resolutions and proactive solutions

ASSUMPTION: The role involves a mix of administrative tasks, analytical work, client interaction, and mentoring, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: Bachelor’s degree strongly preferred

Experience: Must possess a strong understanding of health and welfare plan benefits and carriers, typically acquired through 5 years’ experience providing group health and benefits sales or service while at a brokerage or carrier

Required Skills:

• Strong communication skills with the ability to provide non-technical explanations to technical matters
• Strong knowledge of employee health insurance carriers, their strengths and weaknesses, plan design features, and general factors affecting cost and plan design
• Proficiency with Microsoft Word, Excel, and PowerPoint to include work experience creating tables, charts, graphs, pivot tables, and formulas

Preferred Skills:

• Valid unrestricted Life and Disability License and meet continuing education requirements
• Valid driver’s license and dependable transportation

ASSUMPTION: While a bachelor's degree is strongly preferred, relevant work experience may be considered equivalent. Proficiency in Microsoft Office tools is essential for this role.

💰 Compensation & Benefits

Salary Range: $63,100 to $117,500 per year. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.

Benefits:

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with occasional overtime and travel required

ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. Actual offers may vary based on the factors listed.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance. Marsh is a global leader in insurance broking and risk management, advising clients in over 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

Company Size: 10,001+ employees. As a large organization, Marsh offers numerous opportunities for career growth and development.

Founded: Marsh was founded in 1907 and has since grown into a global leader in the insurance industry.

Company Description:

• Marsh helps clients and colleagues grow and thrive by protecting and promoting Possibility
• They go beyond risk to rewards for their clients, company, colleagues, and communities
• Marsh is a business of Marsh McLennan, a global leader in risk, strategy, and people, advising clients in 130 countries

Company Specialties:

• Insurance broking
• Risk consulting
• International insurance placement
• Claims management
• Captives
• Benchmarking
• Risk management
• Cyber

Company Website: http://www.marsh.com

ASSUMPTION: Marsh's extensive global presence and diverse service offerings provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: Intermediate. This role requires a strong understanding of health and welfare plan benefits and carriers, typically acquired through 5 years of experience.

Reporting Structure: The Account Manager reports to the Director and works closely with Consultants and Benefit Analysts.

Work Arrangement: On-site, with occasional travel required for client meetings.

Growth Opportunities:

• Developing analytical, customer service, and communication skills to eventually take on consultant responsibilities
• Expanding industry knowledge and expertise through mentoring and collaboration with senior team members
• Potential career progression into senior roles, such as Director or Consultant

ASSUMPTION: The Account Manager role offers opportunities for professional growth and development, with a clear path to more senior positions within the company.

🌍 Location & Work Environment

Office Type: Corporate office environment with a mix of private and shared workspaces.

Office Location(s): 1166 Avenue of the Americas, New York, NY 10036, US

Geographic Context:

• Anchorage, Alaska, is the largest city in the state, with a population of over 290,000
• The city offers a mix of urban and outdoor living, with easy access to mountains, forests, and wildlife
• Anchorage has a subarctic climate, with long, cold winters and mild summers

Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with occasional overtime and travel required

ASSUMPTION: The Anchorage office provides a professional work environment with opportunities for collaboration and growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-person or virtual interview with the hiring manager and potential team members
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Technical knowledge of health and welfare plan benefits and carriers
• Client service skills and ability to communicate complex information effectively
• Problem-solving skills and ability to multitask
• Mentoring and coaching abilities

Application Tips:

• Highlight relevant experience and achievements in health and welfare plan benefits and carriers
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
• Prepare examples of how you have analyzed data, resolved client issues, and mentored junior team members

ATS Keywords: Health and welfare plan benefits, carriers, RFP review, utilization reports, claims data, COBRA, HIPAA, mentoring, client service, analytical skills, communication skills

ASSUMPTION: Applicants should tailor their application materials to demonstrate their technical knowledge, client service skills, and ability to mentor and develop junior team members.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Client relationship management software (e.g., Salesforce, Zoho CRM)
• Data analysis tools (e.g., Tableau, Power BI)

ASSUMPTION: Proficiency in Microsoft Office Suite is required for this role, while familiarity with client relationship management and data analysis tools is preferred.

👔 Cultural Fit Considerations

Company Values:

• Client-centric
• Collaborative
• Inclusive
• Performance-driven

Work Style:

• Client-focused and results-oriented
• Collaborative and team-based
• Adaptable and responsive to client needs

Self-Assessment Questions:

• Do you have a strong understanding of health and welfare plan benefits and carriers, and can you effectively communicate this knowledge to clients and team members?
• Are you comfortable working in a collaborative, team-based environment and contributing to the success of your colleagues?
• Can you adapt your work style to meet the unique needs and preferences of your clients?

ASSUMPTION: Applicants should assess their fit with Marsh's company values and work style, as well as their ability to contribute to a collaborative, client-centric environment.

⚠️ Potential Challenges

• Managing multiple client relationships and priorities simultaneously
• Keeping up with changes in health and welfare plan benefits and regulations
• Occasional travel for client meetings and events
• Balancing administrative tasks with analytical work and client interaction

ASSUMPTION: The Account Manager role presents unique challenges that require strong organizational skills, adaptability, and a client-centric mindset.

📈 Similar Roles Comparison

• Unlike other account management roles, this position requires a strong understanding of health and welfare plan benefits and carriers, as well as the ability to mentor and develop junior team members
• Marsh's global presence and diverse service offerings provide ample opportunities for career growth and development
• Career progression in this role may lead to senior positions, such as Director or Consultant

ASSUMPTION: Applicants should consider the unique requirements and opportunities of the Account Manager role at Marsh, as well as the potential for career growth and development within the organization.

📝 Sample Projects

• Analyzing utilization reports and carrier reports to identify trends and issues, and presenting findings to the client and internal team
• Mentoring benefit analysts and reviewing materials for renewals, new business presentations, and open enrollment meetings to ensure accuracy and completeness
• Developing analytical, customer service, and communication skills to eventually take on consultant responsibilities, such as presenting renewal outcomes and providing recommendations to the client

ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities for professional development in the Account Manager role at Marsh.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the Account Manager role, and how can I best prepare for them?
• How does Marsh support the professional development and growth of its Account Managers?
• What opportunities are there for collaboration and knowledge-sharing with other team members and departments?
• How does Marsh approach client relationships, and what are the key priorities for this role in terms of client service and satisfaction?
• What is the typical career path for an Account Manager at Marsh, and what are the opportunities for progression into more senior roles?

ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their interest in the role and the organization, as well as their understanding of the required qualifications and responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to emphasize your relevant experience and skills, such as your understanding of health and welfare plan benefits and carriers, client service skills, and mentoring abilities
• Prepare examples of how you have analyzed data, resolved client issues, and mentored junior team members to demonstrate your qualifications for the role
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.