Account Management Specialist

📌 Core Information

🔹 Job Title: Account Management Specialist

🔹 Company: Hub Group

🔹 Location: Oak Brook, IL, United States

🔹 Job Type: Full time

🔹 Category: Truck Transportation

🔹 Date Posted: April 4, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Primary day-to-day contact for customers, ensuring their needs are met and issues are resolved
• Monitoring order acceptance and maintenance using various Hub Group transportation management systems
• Proactively managing customer accounts to maximize margin, network efficiency, and On-Time Performance (OTP)
• Collaborating with internal Hub Group departments to resolve customer issues
• Offering alternative transportation solutions as necessary by analyzing internal and external account metrics

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. It is ideal for candidates with experience in the transportation industry and familiarity with EDI processes and web tender portals.

📋 Key Responsibilities

✅ Develop a proactive relationship with assigned customer accounts by resolving issues and concerns in a timely manner and providing innovative solutions

✅ Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges

✅ Manage, monitor, and report order acceptance, order maintenance, and accessorial management by email, phone, and use of various Hub Group transportation management systems

✅ Offer alternative transportation solutions as necessary by analyzing internal and external account metrics

✅ Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency, and On-Time Performance (OTP)

✅ Communicate with shipper and consignee contacts regarding exception notification and problem resolution

✅ Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools

✅ Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner

ASSUMPTION: This role involves a high degree of customer interaction and requires strong problem-solving skills. It may also involve working weekend rotations when scheduled.

🎯 Required Qualifications

Education: Bachelor’s degree in business, logistics, supply chain, or management preferred

Experience: 2-5 years of experience in the transportation industry preferred

Required Skills:

• Proficient in Microsoft Office applications, with emphasis on Outlook, Excel, Word
• Highly effective communication, both verbal and written
• Attention to detail, organizational skills, and customer-focused
• Ability to work weekend rotation when scheduled

Preferred Skills:

• Experience with EDI processes, web tender portals, fax, and other applicable forms of electronic communication

ASSUMPTION: While a Bachelor's degree is preferred, relevant experience in the transportation industry may be considered in lieu of a degree.

💰 Compensation & Benefits

Salary Range: $55,000 - $70,000 per year (Based on industry standards for Account Management Specialist roles in the transportation industry in the Chicago area)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program

Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM. May require working weekend rotations when scheduled.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Hub Group is a leading provider of multimodal transportation solutions, focusing on intermodal, trucking, and logistics services. They operate in a highly competitive market, serving a diverse range of customers across various industries.

Company Size: Hub Group is a mid-sized company with approximately 5,000-10,000 employees, providing a structured yet agile work environment.

Founded: Hub Group was founded in 1971 and has since grown to become a publicly-traded company listed on the NASDAQ stock exchange.

Company Description:

• Hub Group offers innovative, premier supply chain solutions tailored to each client’s needs
• They understand that customers’ business needs are constantly evolving and design transportation solutions to scale and evolve with them
• Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service, and a streamlined approach to their supply chain

Company Specialties:

• Multimodal Solutions
• Logistics
• Intermodal
• Trucking
• Final Mile
• Managed Solutions
• Transportation
• International Solutions
• 3PL
• Less-than-Truckload
• Brokerage
• and Transportation Management Systems

Company Website: http://www.hubgroup.com

ASSUMPTION: Hub Group's focus on customer-centric strategies and programs allows them to centralize all communication, management, and accountability for customers' supply chains, enabling customers to focus on other areas of their business.

📊 Role Analysis

Career Level: This role is typically considered an intermediate-level position, providing opportunities for career growth within the company.

Reporting Structure: The Account Management Specialist reports directly to the Manager, Account Management.

Work Arrangement: This role operates on a full-time, on-site basis, with the possibility of working weekend rotations when scheduled.

Growth Opportunities:

• Progression to a Senior Account Management Specialist or Account Manager role
• Transition to other departments within Hub Group, such as Operations or Sales
• Potential for career advancement through training and development programs

ASSUMPTION: Hub Group offers opportunities for career growth and development, with a focus on promoting from within the organization.

🌍 Location & Work Environment

Office Type: Hub Group's Oak Brook, IL office is a modern, professional environment with a collaborative work culture.

Office Location(s): 2001 Hub Group Way, Oak Brook, IL 60523, US

Geographic Context:

• Oak Brook is a suburb of Chicago, offering a mix of urban and suburban living
• The area provides easy access to major highways and public transportation
• Oak Brook is home to numerous corporate headquarters and offers a variety of dining, shopping, and recreational options

Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM. May require working weekend rotations when scheduled.

ASSUMPTION: The work environment at Hub Group's Oak Brook office is dynamic and fast-paced, with a strong emphasis on teamwork and collaboration.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess communication skills and cultural fit
• In-person or virtual interview with the hiring manager to discuss the role and candidate's qualifications
• Final interview with the team or additional stakeholders to assess cultural fit and team dynamics
• Background check and reference check before extending an offer

Key Assessment Areas:

• Communication skills, both verbal and written
• Problem-solving abilities and attention to detail
• Customer service orientation and ability to manage customer relationships
• Technical proficiency in Microsoft Office applications and familiarity with EDI processes

Application Tips:

• Tailor your resume to highlight relevant experience in the transportation industry and customer service roles
• Prepare examples of how you have resolved customer issues or improved customer satisfaction in previous roles
• Demonstrate your understanding of Hub Group's business and the Account Management Specialist role during the interview

ATS Keywords: Account Management, Customer Service, Transportation, Logistics, Problem Resolution, Order Management, Accessorial Management, Transportation Management Systems, Proactive Relationship Management, Cost Management, Analytical Skills, Microsoft Office, EDI Processes, Web Tender Portals

ASSUMPTION: Hub Group uses an Applicant Tracking System (ATS) to screen resumes, so including relevant keywords from the job description can help your application stand out.

🛠️ Tools & Technologies

• Microsoft Office Suite (Outlook, Excel, Word)
• Transportation Management Systems (e.g., Hub Group's proprietary systems)
• EDI processes and web tender portals
• Various communication tools (email, phone, fax)

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used daily to manage customer accounts and resolve issues.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Integrity
• Service
• Collaboration

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Focused on problem-solving and continuous improvement

Self-Assessment Questions:

• Do you have strong communication skills and the ability to build and maintain customer relationships?
• Are you comfortable working in a fast-paced, dynamic environment and managing multiple priorities?
• Do you have a customer-focused mindset and a commitment to providing excellent service?

ASSUMPTION: Hub Group values employees who are customer-focused, innovative, and committed to working collaboratively to achieve success.

⚠️ Potential Challenges

• Managing multiple customer accounts and priorities simultaneously
• Resolving complex customer issues and disputes
• Adapting to changes in customer needs and market conditions
• Working weekend rotations when scheduled

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Account Management Specialist vs. Account Executive: The former focuses more on day-to-day customer management and issue resolution, while the latter is more focused on sales and business development.
• Industry-specific context: This role is specific to the transportation industry, with a focus on intermodal, trucking, and logistics services.
• Career path comparison: This role can lead to career advancement within Hub Group, such as progression to a Senior Account Management Specialist or Account Manager role, or transition to other departments within the organization.

ASSUMPTION: Understanding the differences between similar roles and the specific context of this industry can help applicants tailor their applications and interviews to better match their skills and experiences to the requirements of this role.

📝 Sample Projects

• Developing and implementing a customer retention strategy to reduce churn and improve customer satisfaction
• Analyzing customer data to identify trends and opportunities for cost savings and improved efficiency
• Collaborating with internal departments to resolve complex customer issues and disputes

ASSUMPTION: These sample projects demonstrate the types of initiatives an Account Management Specialist might work on to improve customer satisfaction, reduce costs, and enhance operational efficiency.

❓ Key Questions to Ask During Interview

• Can you describe a typical day or week in this role?
• How does this role collaborate with other departments within Hub Group?
• What are the most challenging aspects of this role, and how have previous incumbents succeeded in overcoming them?
• How does Hub Group support the professional development and growth of its employees in this role?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into the day-to-day responsibilities and expectations of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience in the transportation industry and customer service roles
• Prepare a cover letter that demonstrates your understanding of the Account Management Specialist role and your qualifications for the position
• Review Hub Group's website and company values to ensure a strong cultural fit
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.