- Job Title: Account Management Specialist - Italy
- Company: Alma
- Location: Milan, Lombardy, Italy
- Job Type: On-site, Full-time
- Category: Account Management, Business Development
- Date Posted: April 20, 2025
- Experience Level: 2-5 years
- Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing and growing relationships with existing merchant partners in Italy.
- Driving upselling and cross-selling activities to contribute to Alma's revenue and volume growth.
- Collaborating cross-functionally with teams in France to deliver impactful solutions for merchants.
- Analyzing merchant data and market trends to identify additional revenue streams and optimize volume growth.
ASSUMPTION: This role requires a strong understanding of the Italian market and fluency in both Italian and English to effectively communicate with merchants and internal teams.
📋 Key Responsibilities
✅ Merchant Management & Growth:
- Serve as the primary point of contact for Italian merchant partners, ensuring their ongoing satisfaction and success with Alma's services.
- Conduct regular check-ins, monitor performance metrics, and develop customized plans to maximize each merchant's potential.
- Use data-driven insights to identify opportunities for expansion and proactively address any challenges.
✅ Revenue and Volume Generation:
- Analyze merchant data and market trends to pinpoint additional revenue streams and optimize volume growth.
- Design and implement upselling and cross-selling initiatives based on performance metrics, leveraging analytics to fine-tune strategies.
- Report on merchant profitability, pipeline forecasts, and new business opportunities to key internal stakeholders.
✅ Cross-Functional Collaboration:
- Coordinate with Finance, Revenue Operations, Risk, and Sales teams to address merchant requirements and deliver tailored solutions.
- Work closely with the Account Management Lead and General Manager in Italy to align account management strategies with broader market initiatives.
- Facilitate feedback loops between merchants and product teams to drive continuous service improvements and ensure data-backed decisions.
ASSUMPTION: This role may require occasional travel to Alma's offices in France for meetings and collaboration with other teams.
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 1-3 years of experience in Account Management, Business Development, or a similar client-facing role, ideally in a B2B or fintech environment.
- Required Skills:
- Native Italian speaker with fluent English (written and spoken).
- Relationship-building skills with a proven track record in upselling, cross-selling, or other revenue-generating initiatives.
- Data-driven mindset with strong analytical skills.
- Cross-functional collaboration experience, working effectively with diverse teams.
- Organizational prowess, managing multiple tasks simultaneously and maintaining clear KPI reporting.
- Hands-on attitude, proactive in seeking opportunities and support when needed.
💰 Compensation & Benefits
- Salary Range: €35,000 - €45,000 per year, based on experience and market standards for Account Management roles in Milan.
- Benefits: Competitive benefits package, including health insurance, retirement plans, and employee wellness programs.
- Working Hours: Full-time, Monday to Friday, with occasional flexibility to accommodate merchant needs.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
- Industry: Mental Health Care, with a focus on simplifying access to high-quality, affordable mental health services.
- Company Size: 201-500 employees, providing a mid-sized company culture with opportunities for growth and impact.
- Founded: 2018, with a strong focus on innovation and expansion in the mental health care sector.
- Company Description: Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. With 24,000 therapists in their growing network, Alma is available in all 50 states and has raised $220.5M in funding.
📊 Role Analysis
- Career Level: Mid-level, with opportunities for growth and advancement within the company.
- Reporting Structure: This role reports directly to the Account Management Lead and works closely with the General Manager in Italy and other cross-functional teams in France.
- Work Arrangement: On-site, with occasional flexibility to accommodate merchant needs and collaboration with other teams.
- Growth Opportunities: As Alma continues to expand in Italy and other markets, there may be opportunities for career progression into senior roles or management positions.
ASSUMPTION: This role may require occasional travel to Alma's offices in France for meetings and collaboration with other teams, providing opportunities for professional development and exposure to different work environments.
🌍 Location & Work Environment
- Office Type: Alma's Milan office is a modern, collaborative workspace designed to foster creativity and productivity.
- Office Location(s): 397 Bridge St, 7th Floor, Brooklyn, New York 11201, US (headquarters); Milan, Italy (Italy office)
- Geographic Context: Milan, Italy's second-largest city, offers a vibrant business environment with a strong focus on innovation and technology.
- Work Schedule: Full-time, Monday to Friday, with occasional flexibility to accommodate merchant needs.
ASSUMPTION: The Milan office provides a dynamic and multicultural work environment, with opportunities for collaboration and learning from diverse team members.
💼 Interview & Application Insights
- Typical Process: 1. Introductory Call with the HR team, 2. Interview with the Hiring Manager, 3. Case Study presentation and discussion, 4. Final Interview with the General Manager in Italy and the VP Sales.
- Key Assessment Areas: Merchant management skills, data analysis and interpretation, upselling and cross-selling strategies, and cultural fit with Alma's values.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for the case study presentation by researching Alma's business model and market position.
- Be ready to discuss your approach to merchant management, data-driven decision-making, and cross-functional collaboration.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Data analysis tools (e.g., Excel, Google Sheets, Tableau)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Project management tools (e.g., Asana, Trello)
👔 Cultural Fit Considerations
- Company Values: Simplify, Collaborate, Grow, and Empower.
- Work Style: Alma values a dynamic, collaborative, and data-driven work environment. Employees are encouraged to take initiative, seek feedback, and continuously learn and improve.
- Self-Assessment Questions:
- How do you align with Alma's core values in your approach to work?
- How comfortable are you working in a multicultural, collaborative environment?
- How do you ensure continuous learning and improvement in your role?
⚠️ Potential Challenges
- Navigating the Italian market and building relationships with local merchants may present unique cultural and linguistic challenges.
- Balancing the demands of merchant management, revenue generation, and cross-functional collaboration may require strong organizational skills and time management.
- Occasional travel to Alma's headquarters in the US may be required, which could disrupt personal schedules and routines.
📈 Similar Roles Comparison
- Account Management vs. Business Development: While both roles focus on growing client relationships, Account Management is more focused on maintaining and expanding existing client relationships, while Business Development focuses on acquiring new clients.
- Italy vs. Other Markets: The Italian market may present unique cultural and linguistic challenges, requiring strong local knowledge and language skills.
- Alma vs. Other Companies: Alma's focus on simplifying access to mental health care sets it apart from other companies in the industry, providing unique opportunities for impact and growth.
📝 Sample Projects
- Developing and implementing a customized growth plan for a high-potential merchant partner.
- Analyzing market trends and identifying new revenue streams for Alma's Italian merchant portfolio.
- Collaborating with cross-functional teams to develop and launch a new service offering for Italian merchants.
❓ Key Questions to Ask During Interview
- How does Alma support its employees in developing their careers and taking on new challenges?
- What are the primary challenges facing Alma's Italian merchant portfolio, and how can this role address them?
- How does Alma foster collaboration and knowledge-sharing between its Italian and French teams?
- What are the most important priorities for this role in its first 30, 60, and 90 days?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://job-boards.eu.greenhouse.io/alma31/jobs/4578007101).
- Customize your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for the case study presentation by researching Alma's business model and market position.
- Be ready to discuss your approach to merchant management, data-driven decision-making, and cross-functional collaboration.
- Follow up with the HR team after submitting your application to confirm receipt and express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
