📌 Core Information
🔹 Job Title: Account Management SR Specialist
🔹 Company: Cardinal Health
🔹 Location: United States (Remote)
🔹 Job Type: Full-time
🔹 Category: Healthcare
🔹 Date Posted: April 11, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (US)
🚀 Job Overview
Key aspects of this role include:
- Cultivating and maintaining customer relationships with small Acute IDN(s) below $20M in spend annually
- Managing customer service, issue resolution, and analytics to enhance the overall customer experience
- Serving as the primary point of contact for customers, bridging the gap between sales and support functions
- Identifying and implementing processes to improve overall customer experience and drive continuous improvement
ASSUMPTION: This role requires a balance of customer-facing and internal collaboration skills, with a focus on problem-solving and process improvement.
📋 Key Responsibilities
✅ Serve as the primary point of contact for customers, managing customer relationships and operations functions
✅ Build customer support processes for small accounts, focusing on scale and efficiency
✅ Own communication between the customer and Cardinal Health, leading cadence calls and business reviews
✅ Identify, quantify, qualify, track, and evaluate customer pain points, and facilitate the development of solutions
✅ Collaborate with internal teams (sales, customer service, implementation, contracts, operations) to address customer needs and improve processes
✅ Execute customer agreements, including validation of MMP and rebate calculations, and communicate results
✅ Report on performance measurements, identify savings opportunities, and communicate back to customers
ASSUMPTION: This role involves a mix of customer management, project management, and data analysis, requiring strong organizational skills and attention to detail.
🎯 Required Qualifications
Education: Bachelor's degree in a related field or equivalent experience
Experience: 2-5 years of experience in account management, customer success, or a related role
Required Skills:
- Advanced knowledge of pharmaceutical distribution and pharmacy solutions
- Strong project management and account management skills
- Effective communication and customer relationship-building skills
- Eye for opportunities to improve efficiency and processes
- Ability to lead and manage both internal team members and external customers in a complex matrix environment
- Knowledge of Cardinal Health internal processes
Preferred Skills:
- Experience with customer relationship management (CRM) software
- Familiarity with data analysis and reporting tools
ASSUMPTION: Candidates with experience in healthcare, pharmaceutical distribution, or a related industry may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $56,000 - $84,000 (USD) per year
Benefits:
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Working Hours: Full-time (40 hours per week), with flexible scheduling based on customer needs
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's location, relevant education, experience, and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Cardinal Health operates in the healthcare industry, focusing on pharmaceutical distribution, medical and laboratory products, and performance and data solutions for healthcare facilities.
Company Size: Cardinal Health is a large organization with over 48,000 employees globally, offering opportunities for growth and development.
Founded: Cardinal Health was founded in 1971 and has since grown into a global company with operations in more than 30 countries.
Company Description:
- Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
- The company aims to move healthcare forward by connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management.
- Cardinal Health is committed to empowering talented team members, providing dedicated training programs, and fostering a collaborative atmosphere.
Company Specialties:
- Healthcare services
- Supply chain
- Pharmaceutical distribution
- Medical product distribution
- Operating room products
- Patient safety
- Direct-to-home medical supplies distribution
Company Website: cardinalhealth.com
ASSUMPTION: Cardinal Health's large size and diverse offerings provide ample opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: This role is at the senior specialist level, requiring a balance of technical skills and customer management experience.
Reporting Structure: The Account Management SR Specialist reports directly to the Customer Support Manager.
Work Arrangement: This role is remote, with flexibility to work from anywhere in the United States.
Growth Opportunities:
- Progression to a more senior role within the Customer Success team
- Expansion into other areas of Cardinal Health's business, such as pharmaceutical distribution or medical product distribution
- Development of leadership and management skills, with the potential to lead a team in the future
ASSUMPTION: With Cardinal Health's extensive offerings and global presence, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote (work from home)
Office Location(s): United States (nationwide)
Geographic Context:
- The United States offers a diverse range of cultural, recreational, and professional opportunities, depending on the specific location chosen.
- Remote work provides flexibility and the ability to work from various locations within the United States.
- Cardinal Health's remote work policy allows for a better work-life balance and reduced commuting time.
Work Schedule: Full-time (40 hours per week), with flexible scheduling based on customer needs
ASSUMPTION: The remote work arrangement for this role offers flexibility and the ability to work from various locations within the United States.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-depth interview with the Customer Success team
- Final interview with the Customer Support Manager
- Background check and offer extension
Key Assessment Areas:
- Customer management skills and experience
- Problem-solving abilities and process improvement mindset
- Project management and organizational skills
- Communication and interpersonal skills
- Alignment with Cardinal Health's company values and culture
Application Tips:
- Highlight relevant experience in account management, customer success, or a related role
- Demonstrate a strong understanding of pharmaceutical distribution and pharmacy solutions
- Showcase problem-solving skills and examples of process improvement initiatives
- Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
ATS Keywords: Account Management, Customer Success, Pharmaceutical Distribution, Pharmacy Solutions, Project Management, Process Improvement, Customer Relationship Management, Data Analysis, Remote Work
ASSUMPTION: The application process for this role may vary based on the specific needs of the hiring team and the number of applicants.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)
- Data analysis and reporting tools (e.g., Microsoft Excel, Power BI, Tableau)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration tools (e.g., Microsoft Teams, Slack, email)
ASSUMPTION: The specific tools and technologies used in this role may vary based on Cardinal Health's internal systems and the candidate's previous experience.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered
- Integrity
- Innovation
- One Cardinal Health
- Performance-driven
Work Style:
- Collaborative and team-oriented
- Focused on continuous improvement and development
- Adaptable and responsive to customer needs
- Data-driven and analytical
Self-Assessment Questions:
- How have you demonstrated patient-centered care in your previous roles?
- Can you provide an example of a time when you identified and implemented a process improvement initiative to enhance the customer experience?
- How do you stay organized and manage multiple projects and priorities in a remote work environment?
ASSUMPTION: Cardinal Health values a diverse and inclusive workforce, and candidates from all backgrounds are encouraged to apply.
⚠️ Potential Challenges
- Managing multiple customer relationships and priorities simultaneously
- Identifying and addressing customer pain points and issues efficiently
- Adapting to a remote work environment and maintaining productivity
- Staying up-to-date with industry trends and best practices in pharmaceutical distribution and pharmacy solutions
ASSUMPTION: The potential challenges listed above can be overcome with strong organizational skills, effective communication, and a focus on continuous learning and development.
📈 Similar Roles Comparison
- This role differs from other account management positions in its focus on small Acute IDN(s) below $20M in spend annually, requiring a unique balance of customer management and process improvement skills.
- In comparison to other healthcare roles, this position offers a blend of customer-facing and internal collaboration responsibilities, with a strong emphasis on data analysis and reporting.
- Career progression in this role may involve expanding into other areas of Cardinal Health's business or developing leadership and management skills.
ASSUMPTION: The specific responsibilities and requirements of this role may vary based on the needs of the hiring team and the organization's priorities.
📝 Sample Projects
- Developing and implementing a customer onboarding process to improve the initial customer experience
- Analyzing customer data to identify trends and opportunities for cost savings and improved efficiency
- Collaborating with internal teams to streamline customer service processes and enhance the overall customer experience
ASSUMPTION: The sample projects listed above are intended to illustrate the types of initiatives that may be undertaken in this role, and the specific projects may vary based on the candidate's skills, experiences, and the organization's priorities.
❓ Key Questions to Ask During Interview
- Can you describe the typical customer profile for this role and the specific challenges they may face?
- How does this role collaborate with other teams within Cardinal Health, such as sales, customer service, and implementation?
- What opportunities are there for professional development and growth within the Customer Success team and Cardinal Health as a whole?
- How does Cardinal Health support work-life balance for its remote employees?
- Can you provide an example of a time when the company has adapted to industry trends or changes in customer needs?
ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates a strong interest in the role and the organization, and can help clarify expectations and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the provided link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your problem-solving skills and process improvement initiatives
- Be ready to discuss your understanding of pharmaceutical distribution and pharmacy solutions
- Follow up with the hiring team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
