Account Management Team Lead

📌 Core Information

🔹 Job Title: Account Management Team Lead

🔹 Company: Preply

🔹 Location: Barcelona, Spain

🔹 Job Type: On-site

🔹 Category: B2B Business Development

🔹 Date Posted: April 14, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (Relocation package available)

🚀 Job Overview

Key aspects of this role include:

• Leading and inspiring a team of Key Account Managers
• Managing a small portfolio of strategic enterprise accounts
• Ensuring exceptional value delivery to customers, driving retention, growth, and expansion
• Collaborating with cross-functional teams to influence the product roadmap and ensure a seamless customer experience
• Utilizing data to inform decisions and continuously improve team performance and customer outcomes

ASSUMPTION: This role requires a balance of people management skills and hands-on account management. The ideal candidate will have experience in both areas and be comfortable in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Hire, onboard, coach, and mentor a team of Key Account Managers

✅ Build team OKRs and track team KPIs, customer health metrics, and revenue goals

✅ Use data to inform decisions that continuously improve team performance and customer outcomes

✅ Work closely with Sales, Product, Marketing, and Support to influence the product roadmap and ensure a seamless customer experience

✅ Oversee the post-sales lifecycle for B2B clients, ensuring successful onboarding, engagement, long-term retention, and expansion

✅ Personally manage a portfolio of strategic accounts, working with L&D and HR professionals on setting up successful language learning programs

✅ Track team KPIs, customer health metrics, and revenue goals, using data to inform decisions that continuously improve team performance and customer outcomes

✅ Work closely with Sales, Product, Marketing, and Support to ensure a seamless customer experience and capture customer feedback

ASSUMPTION: This role involves a mix of strategic planning, team leadership, and hands-on account management. The ideal candidate will be comfortable balancing these responsibilities and prioritizing tasks accordingly.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: At least 4-5 years of experience managing renewals and upselling to key accounts, along with at least 2 years of experience managing teams

Required Skills:

• Fluency in English; additional European language is a plus
• Proficiency with CRM solutions and online platforms
• Excellent oral and verbal communication skills, with all levels within our customers' teams
• Empathy and ability to build relationships with customers
• Team spirit, hands-on attitude, ambitious, and passionate

Preferred Skills:

• Experience in the Ed-Tech or language learning industry
• Familiarity with Salesforce or similar CRM platforms

ASSUMPTION: Given the nature of the role, candidates should have a strong background in account management, team leadership, and data-driven decision making. Experience in the Ed-Tech or language learning industry is a plus but not required.

💰 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (Estimated based on industry standards for similar roles in Barcelona)

Benefits:

• Generous monthly allowance for lessons on Preply.com
• Learning & Development budget and time off for self-development
• Competitive financial package, including equity, leave allowance, and health insurance
• Relocation package (if not based in Barcelona)
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain

Working Hours: Full-time (40 hours per week), with flexibility for remote work when needed

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Barcelona. The final salary will be determined based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Preply operates in the Ed-Tech and language learning industry, focusing on connecting learners with tutors for personalized language learning experiences.

Company Size: Preply has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Preply was founded in 2012 and has since grown to become a global leader in online language tutoring, with learners from over 175 countries.

Company Description:

• Preply powers people's progress by creating life-changing learning experiences through personalized tutoring
• The company offers a marketplace for tutors and learners, connecting them for tailored language learning journeys
• Preply focuses on delivering exceptional value to customers, driving retention, growth, and expansion in the corporate language training sector

Company Specialties:

• Education
• Tutoring
• Marketplace
• Online Education
• Software Development
• ed-tech
• Corporate Language Training

Company Website: http://preply.com

ASSUMPTION: Preply's focus on customer-centricity, data-driven decision making, and continuous improvement makes it an attractive employer for candidates seeking a dynamic and innovative work environment.

📊 Role Analysis

Career Level: This role is suitable for experienced professionals seeking to advance their careers in account management and team leadership within the Ed-Tech industry.

Reporting Structure: The Account Management Team Lead will report directly to the Head of B2B Sales and will manage a team of Key Account Managers.

Work Arrangement: This role is primarily on-site, with flexibility for remote work when needed. Preply offers a relocation package for candidates not based in Barcelona.

Growth Opportunities:

• Progression to a senior leadership role within the B2B sales team
• Expansion into new markets or product lines within the Ed-Tech industry
• Development of skills in team management, strategic planning, and data analysis

ASSUMPTION: Given Preply's growth and expansion, there are ample opportunities for career progression and skill development within the company.

🌍 Location & Work Environment

Office Type: Preply's Barcelona office is a modern, collaborative workspace designed to foster creativity and innovation.

Office Location(s): Carrer de Badajoz, 97, 4, 5, 8 floors, Barcelona, Catalonia 08018, ES

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong focus on technology, innovation, and education
• The city offers a high quality of life, with a mild Mediterranean climate, rich cultural heritage, and diverse culinary scene
• Barcelona is well-connected by public transportation, making it easy to commute to the office

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM, with flexibility for remote work when needed

ASSUMPTION: Barcelona's dynamic and multicultural environment, combined with Preply's collaborative work culture, creates an engaging and inspiring work environment for employees.

💼 Interview & Application Insights

Typical Process:

• Phone or video screening to assess cultural fit and basic qualifications
• In-depth behavioral and technical interviews to evaluate skills and experience
• Final round with the hiring manager to discuss the role and company fit

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Data analysis and interpretation
• Communication and interpersonal skills
• Leadership and team management abilities

Application Tips:

• Tailor your resume and cover letter to highlight your experience in account management, team leadership, and data-driven decision making
• Prepare examples of your experience managing key accounts, driving retention, and expanding customer relationships
• Demonstrate your understanding of Preply's business model and value proposition

ATS Keywords: Account Management, Team Leadership, Data Analysis, CRM, Customer Relationship Management, Sales, Upselling, Retention, Expansion, Ed-Tech, Language Learning

ASSUMPTION: Preply's recruitment process is designed to assess candidates' skills, experience, and cultural fit. Successful candidates will demonstrate a strong background in account management, team leadership, and data-driven decision making, as well as a passion for Preply's mission and values.

🛠️ Tools & Technologies

• Salesforce or similar CRM platform
• Microsoft Office Suite or Google Workspace
• Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
• Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: Preply uses industry-standard tools and technologies to support its operations and drive business growth. Candidates should be comfortable working with CRM platforms, data analysis tools, and project management software.

👔 Cultural Fit Considerations

Company Values:

• Care to change the world
• We do it for learners
• Keep perfecting
• Now is the time
• Disciplined execution
• Dive deep
• Growth mindset
• Raise the bar
• Challenge, disagree and commit
• One Preply

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and responsive to change
• Customer-focused and results-driven

Self-Assessment Questions:

• How do you demonstrate Preply's value of 'Care to change the world' in your daily work?
• Describe a time when you had to challenge a decision or disagree with a colleague. How did you handle the situation?
• How do you stay up-to-date with industry trends and best practices in account management and team leadership?

ASSUMPTION: Preply's values and work style emphasize collaboration, customer-centricity, and continuous improvement. Candidates should be able to demonstrate alignment with these values and a strong fit with the company's work style.

⚠️ Potential Challenges

• Managing a team of high-performing account managers while also managing a portfolio of strategic accounts
• Balancing short-term customer needs with long-term strategic goals
• Adapting to a fast-paced, dynamic work environment
• Navigating a multicultural, remote-first work culture

ASSUMPTION: The Account Management Team Lead role presents unique challenges that require strong leadership, strategic planning, and adaptability. Successful candidates will be comfortable managing multiple priorities and navigating a dynamic work environment.

📈 Similar Roles Comparison

• Compared to other account management roles, this position offers more responsibility for team leadership and strategic planning
• Within the Ed-Tech industry, Preply's focus on corporate language training sets it apart from other language learning platforms
• Career progression opportunities may vary depending on the company's size and growth trajectory

ASSUMPTION: The Account Management Team Lead role at Preply offers a unique blend of people management, strategic planning, and hands-on account management. Candidates should consider their career goals and preferences when comparing this role to similar positions in the industry.

📝 Sample Projects

• Developing and implementing a customer retention strategy for a portfolio of strategic accounts
• Collaborating with the product team to gather customer feedback and influence the product roadmap
• Analyzing customer data to identify trends and opportunities for expansion and upselling

ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for the Account Management Team Lead role at Preply. Candidates should be prepared to discuss their experience with similar projects and initiatives.

❓ Key Questions to Ask During Interview

• How does Preply support the professional development and growth of its team members?
• Can you describe the team structure and dynamics within the B2B sales department?
• How does Preply measure and track the success of its B2B clients' language learning programs?
• What are the most rewarding aspects of working at Preply, according to current employees?
• How does Preply balance the need for short-term customer satisfaction with long-term strategic goals?

ASSUMPTION: These interview questions are designed to help candidates assess their fit with Preply's company culture, work environment, and career growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your experience in account management, team leadership, and data-driven decision making
• Prepare examples of your experience managing key accounts, driving retention, and expanding customer relationships
• Demonstrate your understanding of Preply's business model and value proposition
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.