Account Management Team Lead

📌 Core Information

🔹 Job Title: Account Management Team Lead

🔹 Company: Glovo

🔹 Location: Bucharest, Romania

🔹 Job Type: Full-time, Hybrid (3 office days per week)

🔹 Category: Account Management, Retail & Grocery

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (Bucharest office)

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining relationships with top Glovo partners in the country
• Driving partners' growth through strategic planning and performance analysis
• Collaborating with colleagues to improve operations based on partner feedback
• Meeting monthly and quarterly objectives defined by the company

ASSUMPTION: This role requires a strategic, analytical, and results-driven individual to advance Glovo's QCommerce business, specifically in the groceries sector.

📋 Key Responsibilities

✅ Build and maintain relationships with top Glovo’s Partners in the country through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)

✅ Draw and execute plans to make partners grow through deep technical understanding of Q-commerce delivery model, marketing activations, and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)

✅ Be responsible for our partners' business performance, analyze their main KPIs, and ensure growth

✅ Prepare reports and dashboards to present to partners or use as a source of operational improvements

✅ Get feedback from our partners and translate it into product, marketing, and operations improvement

✅ Onboard new partners on our platform by providing them with all the necessary tools and information

✅ Meet monthly and quarterly objectives defined by the company

✅ Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference

✅ Report to the Head of Q-commerce

ASSUMPTION: This role involves a high level of autonomy and requires self-motivation to work in a highly demanding environment.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 4+ years of experience in managing large corporate accounts with multiple stakeholders and objectives, preferably in the retail and grocery industry

Required Skills:

• Proactive, organized, and detail-oriented with a strong focus on accuracy
• Problem-solving with high analytical and commercial skills
• Excellent communication and negotiation skills
• Fluency in Romanian and English (full proficiency)
• Good knowledge of Google Docs, MS Office, and Salesforce

Preferred Skills:

• Knowledge of the Retail & Grocery industry
• Passion for technology, tools, and technical solutions to problems

ASSUMPTION: Individual representing diverse profiles, abilities, and backgrounds are encouraged to apply. Skills can be learned, and embracing diversity is invaluable.

💰 Compensation & Benefits

Salary Range: Based on experience and market standards, the estimated salary range for this role in Bucharest is between 35,000 RON and 50,000 RON per year.

Benefits:

• Enticing equity plan
• Top-notch private health insurance
• Monthly Glovo credit
• Cobee discounts on transportation, food, and kindergarten expenses
• Discounted gym memberships
• Extra time off and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave and office-based nursery
• Online therapy and wellbeing benefits

Working Hours: Full-time (40 hours per week) with flexible working hours and the opportunity to work from home two days a week

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Glovo operates in the consumer services industry, focusing on multi-category apps that connect users with businesses and couriers, offering on-demand services from local restaurants, grocers, and supermarkets, and high street retail stores.

Company Size: Glovo has 1,001-5,000 employees, providing a large and diverse work environment.

Founded: Glovo was founded in 2015 in Barcelona, Spain, and has since expanded to operate across 25 countries in Europe, Central Asia, and Africa.

Company Description:

• Glovo is a pioneering multi-category app connecting users with businesses and couriers, offering on-demand services from local restaurants, grocers, and supermarkets, and high street retail stores.
• Glovo's vision is to give everyone easy access to everything within their city, so that users can enjoy what they want, when they want, where they want.
• Glovo operates in more than 1,500 cities across 25 countries, revolutionizing the way people connect with their everyday needs.

Company Specialties:

• Information Technology
• Logistics
• Q-Commerce
• Tech
• and Apps

Company Website: https://about.glovoapp.com/

ASSUMPTION: Glovo's mission and values focus on providing easy access to anything in cities, fostering a supportive environment for growth and development, and encouraging diversity and inclusion.

📊 Role Analysis

Career Level: This role is at the senior level, requiring a high degree of autonomy, strategic thinking, and experience in account management.

Reporting Structure: The Account Management Team Lead reports directly to the Head of Q-commerce and collaborates with various internal teams, such as marketing, product, and operations.

Work Arrangement: This role follows a hybrid work arrangement, with three office days per week and two remote workdays.

Growth Opportunities:

• Progression within the QCommerce team or other departments within Glovo
• Expanding the role's scope and responsibilities as the company grows
• Developing leadership and management skills

ASSUMPTION: Glovo's career development philosophy focuses on empowering employees to grow, develop, and make a difference within the company.

🌍 Location & Work Environment

Office Type: Glovo's Bucharest office is a collaborative and dynamic workspace, fostering a supportive environment for growth and development.

Office Location(s): Carrer de Llull, 108, Barcelona, Catalonia 08005, ES (Headquarters), and Bucharest, Romania (local office)

Geographic Context:

• Bucharest is the capital and largest city of Romania, with a population of approximately 1.8 million people.
• The city offers a mix of historical and modern architecture, vibrant cultural scenes, and a growing tech industry.
• Bucharest has a humid continental climate, with warm summers and cold, snowy winters.

Work Schedule: Full-time (40 hours per week) with flexible working hours and the opportunity to work from home two days a week

ASSUMPTION: Working in Bucharest offers a unique blend of history, culture, and modern urban life, providing a stimulating environment for professionals.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• Technical assessment or case study presentation
• Final interview with the hiring manager and/or team members

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and negotiation skills
• Industry knowledge and understanding of Glovo's business model
• Cultural fit and alignment with Glovo's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, communication, and negotiation abilities
• Research Glovo's business model, industry, and competition to demonstrate your understanding of the company and its market position

ATS Keywords: Account Management, Retail, Grocery, Strategic Planning, Performance Analysis, Partner Relationships, QCommerce, Glovo, Bucharest, Romania

ASSUMPTION: Glovo's application process focuses on assessing candidates' problem-solving skills, communication abilities, and cultural fit, with a strong emphasis on industry knowledge and understanding of the company's business model.

🛠️ Tools & Technologies

• Google Docs
• MS Office (Excel, PowerPoint, Word)
• Salesforce
• Data visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: This role requires proficiency in Google Docs, MS Office, and Salesforce, with additional tools and technologies that may be relevant depending on the specific needs of the position.

👔 Cultural Fit Considerations

Company Values:

• Think big and dare to do
• Good vibes only
• Stay humble & kind
• Take ownership & deliver excellence
• One team, one fight

Work Style:

• Collaborative and supportive team environment
• Fast-paced and dynamic work culture
• Focus on results and continuous improvement

Self-Assessment Questions:

• Do you align with Glovo's company values, and how have you demonstrated them in your previous roles?
• How comfortable are you working in a fast-paced, dynamic environment with a high degree of autonomy?
• How do you approach building and maintaining relationships with multiple stakeholders, and how have you handled conflicts or challenges in the past?

ASSUMPTION: Glovo's company culture emphasizes collaboration, support, and continuous improvement, with a strong focus on results and a positive work environment.

⚠️ Potential Challenges

• Managing multiple stakeholders with varying objectives and priorities
• Balancing strategic planning and day-to-day operational tasks
• Working in a fast-paced, dynamic environment with a high degree of autonomy
• Adapting to changes in the market and Glovo's business model

ASSUMPTION: These challenges are inherent to the role and require a strategic, analytical, and adaptable individual to succeed.

📈 Similar Roles Comparison

• This role is unique to Glovo, focusing on the QCommerce business, specifically in the groceries sector. Comparable roles in other companies may include Senior Account Manager, Strategic Account Manager, or Business Development Manager, but with a different focus and scope.
• Glovo's focus on QCommerce and on-demand delivery sets it apart from traditional retail and grocery companies, offering unique growth and development opportunities.
• Career progression in this role may lead to management or leadership positions within Glovo's QCommerce team or other departments, depending on the individual's skills and interests.

ASSUMPTION: While this role shares similarities with other account management positions, its unique focus on QCommerce and on-demand delivery makes it a distinct opportunity within the industry.

📝 Sample Projects

• Developing a strategic plan to drive the growth of a key grocery partner, including marketing activations, assortment optimization, and performance analysis
• Onboarding a new grocery partner, providing them with all the necessary tools and information to succeed on Glovo's platform
• Analyzing partner performance data to identify trends, optimize operations, and improve the overall customer experience

ASSUMPTION: These sample projects illustrate the strategic, analytical, and operational aspects of the Account Management Team Lead role at Glovo.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the QCommerce team, and how this role fits into the broader organization?
• How does Glovo support the professional development and growth of its employees, particularly in this role?
• Can you provide examples of how Glovo has adapted to changes in the market and evolved its business model to remain competitive?
• How does Glovo measure the success of its QCommerce business, and what key performance indicators (KPIs) are most important for this role?
• What are the biggest challenges facing the QCommerce team currently, and how can this role contribute to addressing them?

ASSUMPTION: These interview questions focus on understanding the team structure, professional development opportunities, market adaptability, performance measurement, and current challenges within the QCommerce team at Glovo.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://jobs.glovoapp.com/find-your-ride/job/:slug/7962238002/?gh_jid=7962238002
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, communication, and negotiation abilities
• Research Glovo's business model, industry, and competition to demonstrate your understanding of the company and its market position
• Follow up with the hiring manager or HR team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.