Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: Ardmore Home Design

🔹 Location: California, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025 04:23:56 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Maintaining and expanding relationships with clients
• Providing exceptional account support and resolving product and service inquiries
• Collaborating with internal teams for accurate order processing and resolving delivery issues
• Occasional travel to trade shows is expected

ASSUMPTION: This position is closely oriented towards client service and sales, requiring significant interaction with clients and understanding of luxury home décor products.

📋 Key Responsibilities

✅ Cultivate strong relationships with existing and new clients

✅ Identify and pursue account expansion and upselling opportunities

✅ Maintain a deep understanding of product lines and industry trends

✅ Resolve product or service issues effectively, escalating when necessary

✅ Process customer orders and manage data using EDI platforms and ERP systems

✅ Liaise with warehouse contacts to resolve inventory and fulfillment issues

ASSUMPTION: These responsibilities require strong communication skills and the ability to manage multiple priorities effectively.

🎯 Required Qualifications

Education: Some college studies with a Business major or equivalent

Experience: Previous account management experience is preferred

Required Skills:

• Detail-oriented with excellent organizational abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong communication and customer service skills

Preferred Skills:

• Experience with ERP systems like X3
• Data analysis and conflict resolution skills

ASSUMPTION: Candidates with a background in sales or customer service will likely excel in this role given the client-centric nature of the duties.

💰 Compensation & Benefits

Salary Range: $23.00 - $25.00 per hour

Benefits:

• 3 weeks paid time off and 7 paid holidays per year
• Up to 6% 401k employer contributions
• Training and career development opportunities

Working Hours: 40 hours a week

ASSUMPTION: These benefits are designed to support work-life balance and career growth within a dynamic work environment.

📌 Applicant Insights

🔍 Company Context

Industry: Wholesale Furniture and Home Furnishings

Company Size: 201-500 employees, implying a mid-sized company with opportunities for individual impact and growth

Founded: 2009

Company Description:

• Specializes in designing, selling, and distributing luxury home décor globally
• Operates showrooms in key cities like New York and Los Angeles
• Privately owned with a focus on innovation and improvement

Company Specialties:

• Luxury home décor
• Innovative design
• Customer-focused solutions

Company Website: http://www.ardmorehomedesign.com

ASSUMPTION: The company's culture likely values creativity and attention to detail given its emphasis on unique and sophisticated home décor products.

📊 Role Analysis

Career Level: Mid-level, offering opportunities to develop strategic client relationships

Reporting Structure: Likely reports to a senior account manager or sales director

Work Arrangement: On-site in a collaborative environment

Growth Opportunities:

• Career advancement through demonstrated performance
• Opportunities to expand sales territories
• Networking at industry events and trade shows

ASSUMPTION: The role supports growth in sales expertise and leadership capabilities.

🌍 Location & Work Environment

Office Type: Open office with standard lighting and fluctuating temperatures

Office Location(s): Located in City Of Industry, California

Geographic Context:

• Proximity to major commercial hubs
• Accessible via major highways
• Offers a rich network of industry connections

Work Schedule: Full-time, on site

ASSUMPTION: Given the on-site nature of the role, interaction with various departments is expected for streamlined operations.

💼 Interview & Application Insights

Typical Process:

• Resume submission
• Initial phone screening
• On-site interview with team members

Key Assessment Areas:

• Client relationship management
• Sales and negotiation skills
• Problem-solving abilities

Application Tips:

• Highlight relevant experience in managing client accounts
• Demonstrate knowledge of luxury home décor industry
• Prepare to discuss ways to enhance client retention and satisfaction

ATS Keywords: Account Management, Customer Service, Sales, Problem-Solving

ASSUMPTION: The interview process is designed to assess both technical proficiency and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite
• EDI platforms
• ERP systems

ASSUMPTION: Candidates with technical proficiency in these tools will be expected to streamline order processing and client interactions.

👔 Cultural Fit Considerations

Company Values:

• Innovation and creativity
• Customer-centric focus
• Commitment to quality

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible in a dynamic environment
• Proactive approach to problem-solving

Self-Assessment Questions:

• How comfortable are you in a fast-paced, dynamic work environment?
• How do you handle challenging client situations?
• What strategies would you employ to expand client accounts?

ASSUMPTION: The role likely requires an entrepreneurial spirit to thrive in the company’s fast-paced atmosphere.

⚠️ Potential Challenges

• Managing workload during peak trade show seasons
• Navigating complex client needs and expectations
• Maintaining quality communication across diverse platforms
• Balancing multiple priorities simultaneously

ASSUMPTION: The position may require quick decision-making and adaptability to changing priorities.

📈 Similar Roles Comparison

• Account Executive positions may require additional focus on new client acquisition
• Sales Manager roles could involve higher emphasis on strategic planning
• Customer Success Manager positions might focus more on post-sales client satisfaction

ASSUMPTION: Similar roles in the industry may overlap in skills but differ in focus areas and client interaction levels.

📝 Sample Projects

• Launching a new product line with strategic client partnerships
• Developing a client retention program focusing on service enhancements
• Collaborating with marketing on a targeted client communication campaign

ASSUMPTION: The role likely involves collaborative projects to drive client satisfaction and company revenue.

❓ Key Questions to Ask During Interview

• What are the key goals for the Account Manager in the first 6 months?
• How does the company support professional development and growth?
• Can you describe a typical day in this role?
• What tools or technologies are vital for success in this position?
• How does the company measure client satisfaction and success?

ASSUMPTION: These questions help candidates assess alignment with company goals and the role’s expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company website
• Ensure your resume includes relevant keywords such as Account Management and Customer Service
• Prepare a cover letter highlighting your experience in luxury home décor or related industries
• Follow up within a week to confirm receipt of your application
• Prepare for a potential phone screening by reviewing the company’s products and markets

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.