Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: United Pet Care

🔹 Location: Tempe, Arizona, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Fostering meaningful relationships with employer group clients
• Providing day-to-day support and cross-departmental collaboration
• Onboarding new clients and attending client events
• Driving retention and growth strategies for your business portfolio

ASSUMPTION: The role requires a high level of client interaction and strategic thinking, given the nature of partnerships and growth objectives mentioned.

📋 Key Responsibilities

✅ Serve as the strategic lead for assigned client portfolio

✅ Build and nurture relationships with clients and Broker partners

✅ Oversee post-sale client experience including onboarding and support

✅ Provide expert guidance and deliver best practices

✅ Host webinars, lead presentations, and attend enrollment events

✅ Collaborate with cross-functional teams for seamless client experiences

✅ Actively reduce churn and exceed retention and growth targets

ASSUMPTION: The responsibilities point towards a focus on client engagement and satisfaction, with an underlying target of growth and retention metrics.

🎯 Required Qualifications

Education: Bachelor’s degree preferred but not required

Experience: 2+ years of benefit-related experience preferred

Required Skills:

• Communication and stakeholder influence
• Organizational and time management
• Relationship-building and strategic mindset

Preferred Skills:

• Experience with Salesforce or similar CRM
• Comfort with group presentations

ASSUMPTION: The candidate should be adept at managing client relationships and implementing strategic growth initiatives.

💰 Compensation & Benefits

Salary Range: Competitive salary plus variable compensation

Benefits:

• Medical, Dental, Vision, Life and Disability Insurance
• Company-paid United Pet Care benefits for pets
• 401K with employer matching
• Flexible vacation policy
• Company-paid activities

Working Hours: 40 hours per week, with flexibility to work remotely two days a week post-training

ASSUMPTION: The compensation package appears competitive, emphasizing a work-life balance and strong benefits focusing on both personal and pet healthcare.

📌 Applicant Insights

🔍 Company Context

Industry: Pet Services, focusing on pet healthcare and voluntary employee benefits

Company Size: 32 employees, indicating a close-knit work environment

Founded: 1996

Company Description:

• Provides innovative pet healthcare memberships as an employee benefit
• Offers a cost-effective alternative to traditional pet insurance
• Network of over 1,500 veterinary practices

Company Specialties:

• Pet Health Care
• Voluntary Employee Benefit
• Veterinary Savings Program

Company Website: http://www.unitedpetcare.com

ASSUMPTION: The small company size suggests potential for personal growth and direct impact within the organization.

📊 Role Analysis

Career Level: Mid-level position ideal for those with relevant industry experience

Reporting Structure: Likely reports to a senior manager or a director within the account management team

Work Arrangement: Hybrid model, offering a combination of on-site and remote work

Growth Opportunities:

• Potential for advancement in account management roles
• Opportunity to participate in new client acquisition and retention strategies
• Exposure to a rapidly growing industry sector

ASSUMPTION: Strong performance in this role could lead to leadership opportunities, given the company's growth focus.

🌍 Location & Work Environment

Office Type: Modern office environment in Tempe, Arizona

Office Location(s): 6232 N. 7th Street, Suite 202, Phoenix, AZ 85014, US

Geographic Context:

• Located in a growing part of the Greater Phoenix Metropolitan Area
• Access to a vibrant community with various amenities
• Ideal for those seeking a warm climate and diversified city life

Work Schedule: Standard business hours with occasional travel required

ASSUMPTION: The office location provides convenience for both local commuting and engagement with clients in the Greater Phoenix area.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Follow-up interview (likely with HR and role peers)
• Final interview with senior management or department head

Key Assessment Areas:

• Client management and relationship-building skills
• Strategic planning and execution
• Adaptability in a fast-paced environment

Application Tips:

• Highlight relevant experience in benefits-related fields
• Focus on strategic thinking and relationship-building examples
• Demonstrate knowledge of CRM tools like Salesforce

ATS Keywords: Account Management, Client Relations, Strategic Thinking, CRM

ASSUMPTION: The recruitment process is likely dynamic, aiming to assess both interpersonal skills and strategic thinking abilities.

🛠️ Tools & Technologies

• Salesforce (or similar CRM)
• Web conferencing tools
• Internal collaboration platforms (assumed as part of cross-functional work)

ASSUMPTION: Familiarity with CRM and digital collaboration tools will be crucial for efficiency in this role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to pet healthcare accessibility
• Supportive and dynamic working environment
• Focus on innovation and modernization

Work Style:

• Collaborative and communicative
• Detail-oriented and strategic-focused
• Adaptable and proactive in managing client needs

Self-Assessment Questions:

• Do I enjoy fostering client relationships and community engagement?
• Am I strategic in balancing multiple priorities?
• Can I adapt to the growing and changing needs of a small company?

ASSUMPTION: Cultural fit involves appreciation for pets and a genuine interest in enhancing pet healthcare.

⚠️ Potential Challenges

• Balancing a diverse portfolio of client needs
• Adapting to new technologies and company modernization
• Meeting high expectations in a fast-paced role
• Communicating effectively across different levels of an organization

ASSUMPTION: Challenges likely arise from the dynamic nature of the role and the rapid growth UPC is experiencing.

📈 Similar Roles Comparison

• Often requires strong client-facing skills in other industries
• Focus on strategic account management across various sectors
• Use of CRM and data analysis is common in comparable roles

ASSUMPTION: Other account management roles in benefits sectors may share similar responsibilities but differ in product focus.

📝 Sample Projects

• Developing client engagement strategies for new offerings
• Collaborating in the onboarding of major new clients
• Utilizing CRM analytics to drive client growth and retention

ASSUMPTION: Projects typically revolve around client strategy enhancement and operational integration.

❓ Key Questions to Ask During Interview

• What are the key metrics for success in this role?
• How does the company support professional development?
• Can you provide examples of successful client engagements?
• What are the current challenges facing the account management team?
• How does the role contribute to the company's overall goals?

ASSUMPTION: These questions aim to provide insight into role expectations and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the United Pet Care website
• Prepare for a potential phone or video screening
• Gather examples of past client management successes
• Demonstrate familiarity with CRM tools
• Be ready to discuss strategy and client relationship building in detail

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.