Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: Fiserv

🔹 Location: Hagerstown, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Sun, Mar 30, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the primary point of contact for issue resolution
• Providing comprehensive operational support
• Engaging in process improvements for operational efficiencies
• Ensuring seamless operations and client satisfaction

ASSUMPTION: The role focuses heavily on client interaction and maintaining strong client relationships while ensuring operational processes are efficient and adaptable to change.

📋 Key Responsibilities

✅ Support high-revenue Commercial Mid-Market portfolio in partnership with Relationship Manager

✅ Resolve both internal and external issues as the primary or escalation point of contact

✅ Maintain accounts, support projects, and manage system enhancements and implementations

✅ Liaise with third parties, manage new business initiatives, and conduct financial audits/analyses

✅ Handle regulatory changes, associations releases, and improve processes for cost efficiency

ASSUMPTION: Responsibilities include a blend of technical system management and client-facing project execution, requiring both analytical and interpersonal skills.

🎯 Required Qualifications

Education: Bachelor’s degree in a relevant field or equivalent combination of education, work, and/or military experience

Experience: 4+ years in a customer-facing role and experience in account maintenance/project support necessary

Required Skills:

• Account Maintenance
• Project Support
• System Enhancements & Implementations

Preferred Skills:

• Relationship Management
• Problem Management

ASSUMPTION: The job requires a strong background in both client relations and the ability to manage complex project processes, with a preference for candidates familiar with Fiserv's systems.

💰 Compensation & Benefits

Salary Range: $58,700.00-$79,600.00, applies to employees in Maryland

Benefits:

• Generous time-off policies, including unlimited recharge time for qualifying associates
• Competitive salaries and matching 401(k) plan
• Comprehensive health plans including medical, dental, vision, life and disability insurance
• Professional development opportunities and internal mobility

Working Hours: 40 hours per week

ASSUMPTION: Benefits suggest a strong commitment to employee well-being and career development, with flexible options encouraging a healthy work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting, specifically in financial and payment solutions

Company Size: 10,001+ employees, indicating a large organization with diverse opportunities

Founded: Not specified

Company Description:

• Global technology leader in financial services
• Provides innovative systems for banking and payment solutions
• Recognized as a top industry leader in innovation and diversity

Company Specialties:

• Financial Services and Risk Compliance
• Online and Mobile Banking Solutions
• Business Insights & Customer Management

Company Website: http://www.fiserv.com

ASSUMPTION: Company insights are inferred to emphasize Fiserv's expansive reach and focus on cutting-edge financial technologies.

📊 Role Analysis

Career Level: Mid-level to Senior, as indicated by required experience

Reporting Structure: Likely reporting to a team lead or Relationship Manager

Work Arrangement: On-site, potentially requiring some travel or client site visits

Growth Opportunities:

• Advancement within account management roles
• Cross-functional team collaboration opportunities
• Access to Fiserv's extensive training and certification programs

ASSUMPTION: Role analysis based on experience requirements suggests opportunities for growth into more senior account management or leadership roles.

🌍 Location & Work Environment

Office Type: Corporate office setting

Office Location(s): Hagerstown, Maryland and other potential locations in the US

Geographic Context:

• Located in a tech-friendly area
• Proximity to other major cities for broader access to resources
• Easy access to corporate and mid-market clients

Work Schedule: Monday to Friday, standard business hours

ASSUMPTION: The geographic context implies strategic location choices for operational hub benefits and client accessibility.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through Fiserv's careers portal
• Screening interviews with HR representative
• In-person or secure video interviews with hiring managers

Key Assessment Areas:

• Problem-solving capabilities
• Client relationship management skills
• Technical proficiency in Fiserv systems

Application Tips:

• Highlight relevant project management experience
• Demonstrate familiarity with financial or fintech industry trends
• Showcase problem-solving and communication skills

ATS Keywords: Account Maintenance, Project Support, Client Satisfaction, Financial Technology

ASSUMPTION: Insights offer a structured view of the application process consistent with industry standards for similar roles.

🛠️ Tools & Technologies

• Fiserv's proprietary systems
• CRM software for managing client relationships
• Data analysis tools for financial audits

ASSUMPTION: Tools are inferred as essential for daily tasks, indicating familiarity with financial and CRM domains is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation and continuous improvement
• Promoting diversity and inclusion
• Client-centered service orientation

Work Style:

• Collaborative team environment
• Client-focused with proactive problem-solving
• Adaptability to fast-changing industry demands

Self-Assessment Questions:

• How do you handle high-pressure client situations?
• Describe a time you improved a process to enhance efficiency.
• What experience do you have with fintech products?

ASSUMPTION: Cultural fit is critical for success in this role, emphasizing teamwork and alignment with Fiserv's core values.

⚠️ Potential Challenges

• Managing multiple high-revenue clients concurrently
• Keeping up with rapid industry changes and regulatory shifts
• Balancing client customization needs with available technology
• Adhering to tight project deadlines

ASSUMPTION: Potential challenges are identified based on expected responsibilities and industry trends, preparing applicants for the fast-paced nature of the role.

📈 Similar Roles Comparison

• Focus on client management similar to Business Development Manager
• Technical project support comparable to Technical Account Manager
• Strategic oversight akin to Product Manager roles

ASSUMPTION: Comparisons based on cross-functional opportunities available in fintech and financial service fields, offering broader career advancements.

📝 Sample Projects

• Implementation of system enhancements to streamline operations
• Conducting financial audits for compliance and optimization
• Managing cross-departmental process improvement initiatives

ASSUMPTION: Sample projects demonstrate the complexity and impact of typical tasks expected of the role, relevant for skill demonstration.

❓ Key Questions to Ask During Interview

• Can you describe a recent significant project completed by the team?
• How does Fiserv support career growth and professional development?
• What are the criteria for success in this role?
• What challenges is the team currently facing?
• How is feedback communicated and utilized within the team?

ASSUMPTION: These questions aim to offer deeper insight into role expectations, team dynamics, and development opportunities, aiding informed decision-making.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Fiserv Careers
• Ensure your resume highlights client relationship and project management skills
• Prepare for behavioral and situational interview questions
• Research Fiserv's latest innovations and market footprint
• Reach out to current employees on LinkedIn for insights

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.