Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: SumUp

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: On-site

🔹 Category: Account Management

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving merchant retention and engagement for DACH merchants
• Maximizing revenue growth through strategic account management
• Minimizing churn and enhancing product adoption within SumUp's ecosystem
• Supporting SumUp’s mission to empower small businesses globally

ASSUMPTION: The job title "Account Manager" aligns with other similar roles, focusing on customer success across various locations rather than isolation to Germany. The inclusion of DACH suggests broader regional responsibilities.

📋 Key Responsibilities

✅ Reduce voluntary and preventable churn, stabilizing recurring revenue

✅ Drive cross-sell and upsell opportunities to increase average revenue per merchant

✅ Enhance product adoption and usage, reinforcing SumUp’s position as a key business partner

✅ Improve customer satisfaction and Net Promoter Score (NPS)

✅ Provide valuable merchant insights to inform Product and Operations strategies

ASSUMPTION: Responsibilities emphasize proactive merchant management and indirect influence on product development through customer feedback.

🎯 Required Qualifications

Education: Not specified

Experience: 2-4 years in Customer Success, Account Management, or Sales, preferably within B2B or fintech environments.

Required Skills:

• Proven track record in reducing churn and driving customer retention
• Experience with upselling and cross-selling
• Fluency in English and German

Preferred Skills:

• Strong familiarity with SaaS, payments, or digital financial products
• Experience leveraging data-driven insights

ASSUMPTION: The emphasis on German language proficiency indicates a strategic focus on the DACH market.

💰 Compensation & Benefits

Salary Range: Not specified; competitive within the financial services industry.

Benefits:

• Global collaboration opportunities from the Barcelona office
• Restaurant tickets via Edenred
• Inclusive work environment promoting Diversity and Inclusion
• €2000 annual L&D budget for career advancement
• 30-day sabbatical after 3 years with SumUp
• Referral bonus program

Working Hours: Standard 40 hours per week

ASSUMPTION: Given its market position, SumUp likely offers above-average salaries for Barcelona’s fintech industry.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, focusing on leveling the field for small businesses globally.

Company Size: 1,001-5,000 employees, indicating a robust and stable work environment.

Founded: 2012, SumUp has quick scaling and solid market entry strategies, suggesting job security.

Company Description:

• Empowers small businesses with simple payment solutions
• Operates in 36 markets worldwide
• Over 4 million merchants trust SumUp

Company Specialties:

• Mobile and digital payments
• Point of sale solutions
• Business financial tool integration

Company Website: https://sumup.co.uk

ASSUMPTION: The company's commitment to diversity and inclusion is substantial, showcased by consistent recognition and initiatives.

📊 Role Analysis

Career Level: Mid-level position suited for candidates with 2-5 years of relevant experience.

Reporting Structure: Likely reports to a senior manager within the customer success or account management teams.

Work Arrangement: On-site presence required, with potential collaboration with global teams across various functionalities.

Growth Opportunities:

• Potential for advancement into senior management roles
• Access to a broad network across global offices
• Opportunities to influence product development directly through client feedback

ASSUMPTION: The role may offer a pathway to roles with larger portfolios or those combining multiple product lines.

🌍 Location & Work Environment

Office Type: Modern office facilitating collaboration and innovation

Office Location(s): Barcelona, with potential travel opportunities within Europe

Geographic Context:

• Centrally located for easy access to Europe’s fintech hub activities
• Strong cultural and innovation-driven environment
• Notable emphasis on work-life balance typical of Barcelona offices

Work Schedule: Standard European business hours with possible flexibility for meetings across time zones

ASSUMPTION: Proximity to fintech hubs within Europe supports expansive career networking and growth.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through SumUp's career portal
• Initial screening interviews with HR or recruitment team
• Technical and role-specific interviews with team leads and direct managers

Key Assessment Areas:

• Technical prowess in financial products and customer success strategies
• Language proficiency in English and German
• Cultural fit within SumUp’s inclusive and dynamic work culture

Application Tips:

• Highlight experience in customer retention and revenue growth
• Showcase multilingual skills, focusing on German and English
• Emphasize adaptability and proactive problem-solving abilities

ATS Keywords: Customer Success, Account Management, Sales, B2B, Fintech, SaaS, Payments, Data-Driven Insights

ASSUMPTION: SumUp looks for candidates who resonate with their mission, thus demonstrating a strong understanding of their core values is beneficial.

🛠️ Tools & Technologies

• SaaS platforms
• Data analytics tools
• CRM systems for account management

ASSUMPTION: The role requires proficiency with typical fintech tools and systems, emphasizing modern SaaS and analytics tools specific to the industry.

👔 Cultural Fit Considerations

Company Values:

• Empowering small businesses
• Diversity and inclusion
• Collaborative and team-first attitude

Work Style:

• Autonomous, yet collaborative work approach
• Emphasis on innovative problem-solving
• Customer-centric focus aligned with business goals

Self-Assessment Questions:

• How do you approach and reduce customer churn?
• What experience do you have in managing key accounts across different markets?
• How do you use data-driven insights to inform your strategies?

ASSUMPTION: SumUp values individuals who are adaptable, innovative, and proactive in driving business growth while maintaining strong customer relationships.

⚠️ Potential Challenges

• Managing cross-cultural dynamics within the DACH region
• Navigating fintech industry regulations
• Balancing proactive sales initiatives with customer support
• Staying updated with rapid technological changes

ASSUMPTION: The role requires resilience and adaptability to handle dynamic and potentially challenging industry shifts and customer expectations.

📈 Similar Roles Comparison

• Customer Success Manager positions commonly require similar B2B experience
• Sales Account Managers often have a higher focus on revenue generation without retention duties
• Fintech Account Managers usually need specialized industry knowledge compared to broader account management roles

ASSUMPTION: This role distinguishes itself with a dual focus on client retention and product adoption in a fintech environment.

📝 Sample Projects

• Develop a strategy to increase merchant ARPM by 10% over the next quarter
• Implement a cross-sell campaign targeting existing DACH region merchants
• Analyze and present insights for a new feature adoption across different markets

ASSUMPTION: Projects will likely focus on combining product knowledge with active client interaction to maximize engagement and sales.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently faced by the Account Management team at SumUp?
• How does SumUp measure success in this role?
• What kind of support can I expect for professional development here?
• How much travel is expected for this position?
• Can you describe the team dynamics within the DACH regional unit?

ASSUMPTION: These questions are designed to gauge alignment with company culture and expectations while assessing the support available for professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the SumUp careers page
• Ensure your resume highlights relevant experience in fintech and customer success
• Prepare for interviews by researching SumUp’s market strategy and customer outreach goals
• Be ready to discuss how you would tackle reducing churn and enhancing product use
• Leverage your language skills, particularly in German, during communication assessments

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.