Account Manager

📌 Core Information

🔹 Job Title: Account Manager

🔹 Company: Coates

🔹 Location: Morwell, Victoria, Australia

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and nurturing trusted relationships with clients in the Gippsland area.
• Identifying opportunities to expand Coates' presence by navigating through existing client organizations.
• Developing strategies to enhance customer satisfaction.
• Supporting sales growth through collaboration with internal support teams.

ASSUMPTION: The role requires frequent travel within the Melbourne Metro area to maintain and build relationships, highlighting the importance of effective time-management skills.

📋 Key Responsibilities

✅ Build and maintain strong, long-term client relationships.

✅ Act as the lead point of contact for customer queries and account management matters.

✅ Develop strategic initiatives with support teams to drive sales growth and customer satisfaction.

✅ Promote Coates brand and services within client organizations.

ASSUMPTION: Responsibilities include strategic account planning and client-based revenue diversification, important for increasing market share in the region.

🎯 Required Qualifications

Education: Not specifically required but relevant qualifications could be beneficial.

Experience: Experience in selling services in construction, manufacturing, or government sectors is preferred.

Required Skills:

• Sales Experience
• Proven Negotiation Skills
• Influencing Skills

Preferred Skills:

• Strategic Thinking
• Data Analysis and Interpretation

ASSUMPTION: Formal education in business or a related field would be advantageous, although practical experience in the necessary sectors is more critical.

💰 Compensation & Benefits

Salary Range: Base salary plus superannuation, quarterly bonuses, and a company vehicle are included.

Benefits:

• Career development and progression opportunities
• Employee discounts and wellbeing programs
• 12 weeks of Paid Parental Leave on top of the government scheme

Working Hours: Standard on-site working days, typically 40 hours per week.

ASSUMPTION: Compensation, including bonuses and vehicle benefits, is aligned to performance targets, motivating high achievement.

📌 Applicant Insights

🔍 Company Context

Industry: Australia's leading provider in Equipment Hire with strong ties in construction and engineering sectors.

Company Size: 1,001-5,000 employees, offering both the stability of a larger company and an environment ripe for personal impact.

Founded: 1885, making Coates a long-established and reputable entity in its field.

Company Description:

• Market-leading temporary works engineering and industrial management
• Largest branch network in Australia addressing equipment hire
• Strong commitment to sustainability and community engagement

Company Specialties:

• Equipment Hire
• Engineering Solutions
• Safety Training

Company Website: https://www.coates.com.au/

ASSUMPTION: Given its long history and large scale, Coates offers a stable and growth-oriented environment with lots of internal opportunities for employees.

📊 Role Analysis

Career Level: Early to mid-career, suitable for professionals with 0-2 years of experience looking to grow.

Reporting Structure: Direct reporting to the Regional Sales Manager, emphasizing direct engagement and feedback.

Work Arrangement: Primarily on-site in Morwell with required travel.

Growth Opportunities:

• Participation in leadership and development programs
• Advancement paths provided through performance metrics
• Capacity to influence regional strategies and outcomes

ASSUMPTION: The role likely includes a roadmap for promotion based on performance and impact, which enhances career progression for dedicated employees.

🌍 Location & Work Environment

Office Type: Branch-based, facilitating client interactions and integrated team collaboration.

Office Location(s): Morwell, with travel to Melbourne Metro.

Geographic Context:

• Positioned in a central area, facilitating access to key clients in the region
• Dynamic and evolving local market opportunities
• Engagement with leaders in construction and civil sectors

Work Schedule: Typical full-time hours with travel expectations during the standard week.

ASSUMPTION: Given the travel requirement, a work environment that fosters agility and effective communication tools would be critical for success.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening interview
• Face-to-face meeting with hiring manager

Key Assessment Areas:

• Ability to build and foster client relationships
• Sales acumen and strategic initiatives capability
• Fit with company culture and values

Application Tips:

• Highlight relevant sales experience and successful negotiation examples
• Showcase strategic thinking and data analysis skills
• Research Coates’ market position and tailor your application to demonstrate value alignment

ATS Keywords: Account Management, Client Relationships, Sales Growth, Strategic Planning

ASSUMPTION: It is assumed that the hiring process focuses on candidate alignment with Coates' growth objectives and client engagement aptitude.

🛠️ Tools & Technologies

• CRM Systems for client management
• Data analysis tools for strategic planning
• Communication platforms for effective team and client engagement

ASSUMPTION: The role likely employs industry-standard CRM software and communication tools to support tasks and client interactions efficiently.

👔 Cultural Fit Considerations

Company Values:

• Innovation and problem-solving
• Community involvement and environmental sustainability
• Inclusive and diverse corporate culture

Work Style:

• Results-driven and collaborative
• Client-focused with strategic thinking
• Open to continuous learning and development

Self-Assessment Questions:

• How do I handle client relationship hurdles to drive growth?
• Am I prepared to engage at both strategic and operational levels?
• Do my values align with Coates’ focus on community and sustainability?

ASSUMPTION: Cultural alignment with Coates’ values, particularly regarding customer-centric innovations and sustainability, is paramount for success in this role.

⚠️ Potential Challenges

• Managing and expanding a diverse client base
• Balancing regional travel requirements with office time
• Aligning client needs with Coates’ service offerings
• Achieving sales targets in a competitive market

ASSUMPTION: Challenges are typical of account management roles in dynamic markets, where strategic agility and client relationship management are critical.

📈 Similar Roles Comparison

• May require similar sales and liaising skills as regional sales managers
• Role overlap with business development executives regarding client acquisition
• Positioned closely with operations managers for client-service alignment

ASSUMPTION: The role benefits from a strong understanding of both sales and operational functions to ensure seamless client-service delivery.

📝 Sample Projects

• Developing a client retention strategy for major civil works clients
• Implementing a regional CRM enhancement project
• Launching an initiative for cross-selling equipment hire and power solutions

ASSUMPTION: Projects focusing on client engagement and retention paired with organizational tools advancement are integral to this position.

❓ Key Questions to Ask During Interview

• How does Coates support career development in this role?
• What are the expected outcomes from the account manager in the first 6 months?
• How does the company measure success for account managers?
• What client segments does Coates focus on, and how are they prioritized?
• How does Coates integrate sustainability into its client solutions?

ASSUMPTION: Questions explore role expectations, performance metrics, and alignment with Coates’ strategic goals, facilitating informed candidate decision-making.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a comprehensive resume highlighting relevant experience
• Include a cover letter tailored to the account management role
• Be ready to discuss your client management experience in interviews
• Follow up post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.